S. Goutham is a networking professional with over 7 years of experience in client services, network support, and faculty positions. He has a Master's degree in Electronics from Andhra University and a Bachelor's degree in Electronics from Acharya Nagrajuna University. Goutham has extensive skills in networking technologies, operating systems, security, and wireless networking. He is proficient in both Windows and Linux systems and is committed to customer satisfaction and creative problem solving.

1. Email: goutham1605@gmail.com
S.Goutham Contact:+91-9533457474/9059557455
Professional Summary:
 To grow professionally and to contribute to a team in challenging design,
implementing, troubleshooting and administrating client server, Domain and
Enterprise based Network environments and latest technologies.
 Possessing effective organisational skills and excellent working knowledge of
networking technologies and having a commitment to keep up to date with the latest
developments. Experienced in providing motivation, guidance and a up to date
networking consultancy service to both colleagues and clients.
 Adept in analyzing information system needs, evaluating end-user requirements,
custom designing solutions, troubleshooting for complex information systems
management by following ITIL processes
Educational Qualifications:
 Masters Degree In Electronics from Andhra University,Visakhapatnam
 Bachelors Degree In Electronics from Acharya Nagrajuna University,Vijayawada
 Intermediate from Vijaya Krishna junior college ,Vijayawada
 SSC from Amali high school,Vijayawada
Work Experience:
 Worked as Client services and Network support in corporate technologies
,Hyderabad for time and attendance based bio-metric based applications from sep
2012 to till now.
 Worked at client location premises to give real time Client support for time and
attendance based applications and devices.
 Faculty /Lab Incharge to the tenth and plus two cadets in Kendriya
Vidyalaya,Hyderabad
For an academic year.

2. Projects:
SKILL DEVELOPMENT PROJECTS LIKE EGMM,VMC,MEPMA,ISDS,APITCO, ALEAP etc
All my projects based on Time and attendance based products and applications:
 Answering questions from customers and prospective customers about the features and
capabilities of our widgets.
 Supporting users and network administrators over the telephone and by email.
 Travelling to client sites to help with installs, deployment, and troubleshooting
 Managing all Remote location & deployment & troubleshooting and
 Interacting with no. of companies /vendors & their presales person for up gradation of our
network as per their requirement.
 Responsible for networking, design, installation and maintenance services.
 Provide various operations related reports to management & customers
 Proper co-ordination with project team & technical team regarding implementation
 As service providers, we always deal with the customer satisfaction.
 Developed and applied testing and troubleshooting plans
 Handled the tasks of troubleshooting basic network issues on-site and escalate problem to
higher level of support, when required
 Handled the tasks of documenting network problems and resolutions for future reference
 Installation,configuration,administration and troubleshooting of windows operating systems
 Performed installation, configuration and testing of LAN/WAN devices
 Maintained technical and operational documentation and training materials for installation
and configuration activities
 Monthly Reports for process/Daily Escalation Reports etc.
 Provided Network Operations Support, identified problems and gave resolutions.
 Diagnosed network servers’ hardware and software issues.
 Monitored the company sever, updated and modified according to customers issues and
resolved to maintain their reports
 Provided 24/7 technical support assistance for after sales services of network solutions,.
 Maintains communication with the customer throughout the problem resolution process of
actions taken
 Deploy and configuring PCs, Workstations and Laptops.
 Outlook configurations and support
 Communicating customer needs to our engineering staff
 Solving internet issues of protocols such as SSH, FTP, SFTP & HTTP
 Provided functional and technical support, troubleshooting and diagnosing hardware and
software problems
 Deploy and configuring PCs, Workstations and Laptops.
Outlook configurations and support.
 Maintain the company’s network infrastructure. Networking and providing support for
Windows, Macintosh and Linux issues.

3.  Configuration and testing of any new hardware and software.
 Management of the daily data backup and retrieval scheme.
 Installing and operating Windows desktop and server operating systems.
 TCP/IP networking and hardware maintenance and repair. Training new employees.
 Assistance with training of staff and compiling procedural documentation. Assisting the
network manager with support requests.
 Ability to be clear & concise when explaining technical procedures to customers.
.
Technical Skills:
Utilities : Ping, Trace route, Telnet , Pathping.
Network Hardware : Cisco switches, Cisco-Routers.
Technologies : Frame relay, Routing, Switching, OSI model, IP addressing .
Routing Protocols : Static and Dynamic (RIP, IGRP, EIGRP, OSPF and BGP).
Switching concepts : LAN technologies (Ethernet-CSMA/CD), STP, VLANS, VTP.
Wan Technology : ISDN, Frame Relay, HDLC, PPP.
Devices : Switches, Routers, Modem, Accesss point, Firewall.
Security : Access-List, NAT.
Operating System : Windows Operating System, Linux.
Trainings Learned:
CCNA:CISCO CERTIFIED NETWORKING ASSOCIATE at IGIAT(Indo-German Institute of Advance Technology)
MSCE:MICROSOFT CERTIFIED SYSTEMS ENGINEER at IGIAT(Indo-German Institute of Advance Technology)
HighLights:
 Commitment to outcomes
 Customer Dedication
 Helpful attitude
 Windows and Mac systems
 Creative problem solving
 Team work
 LAN and WAN
 Wireless networking

4.  Mobile devices
 Project management
 Strong planning skills
Place:
Vijayawada /Hyderabad (saka goutham)