1. Rajesh Penukonda
Contact No: +44 07443448375
E-Mail : Raj.penukonda@hclom.co.uk
Objective
Seeking a technically challenging position in IT industry the area of Infrastructure management
services for a company providing a highly motivated, progressive, friendly environment that allows
the pursuit of career advancement and expand my knowledge and skills.
Summary of qualifications
• 5 years of corporate experience in IT industry.
• Currently employed in HCL Technologies as Senior Analyst.
• Excellent communication and interpersonal skills.
Technical Skill Sets
Operating System : Windows server 2012,2012 R2,2008 R2, 2008, 2003.
Network Services : Active Directory, DNS, DHCP.
Backup Software : Windows NT Backup, Symantec Net Backup
Monitoring Tools : SCOM
Ticketing Tools : Service Now, Assyst.
Other Tools : SCCM 2007, 2012
Virtualization : VMware ESXi 4.1 & 5.0, Hyper-V.
Antivirus : Symantec SEP 12.1.XX
Certifications
• ITIL V3 Certified.
Professional Experience
1. Company : HCL Technologies
Project : Old Mutual Wealth Management
Designation : SENIOR ANALYST
Duration : May 2012 to Till date
INTERNAL USE ONLY

2. About SKANDIA:
Skandia is an international investment, savings, insurance and banking group.
Established in 1845 in South Africa, it is now a FTSE100 listed company and has more than 16
million customers and £293.8bn assets under management.
Roles and responsibilities in Old Mutual:
SCOM Task:
• Utilize Resource Pools for high availability.
• Navigate the Operations Manager Console and Web Console.
• Perform both automated and manual agent installation on managed
systems.
• Import and export management packs.
• Configure Rules, Events, Monitors and Tasks.
• Configure Reporting and create reports.
• Monitor workstations and servers using Agentless Monitoring and Agentless
Exception Monitoring.
• Configure a Gateway server for monitoring untrusted environments.
• Configure communication between management groups.
• Creating Subscriptions, Subscribers and enabling notification to on-call
person.
SCCM Task:
• Configuring groups and packages.
• Approving monthly new patches.
• Creating adhoc Collections.
• Patching Windows server.
• Following Change Process to Patch the Servers.
• Trouble shooting while Patching.
• Pulling Reports of patched and non-patched servers.
Windows Task:
• Handling 24x7 technical supports on Windows Platform environment.
• AD management - creation/modification of users, group, group policies.
• Installation/configuration of component, e.g. –SEP,SCOM.
• Patch management of windows server through SCCM & Manual.
• Backup of operating system and data using Ntbackup & Symantec Backup
Exec.
• Monitoring, Maintaining Server health through monitoring tool.
• Configuring / Managing SYMANTEC Antivirus on client servers, sending
regular reports to Customers.
• Monitoring the tickets and providing root cause/resolution for Server related
issues.
INTERNAL USE ONLY

3. • Use of Remedy tool (Service Now) for tracking all problems related to
Server’s.
• Monitor server hardware, performance, and up time and respond to outages
promptly.
• Participated in Change Management process representing the Support team.
• Maintained and document all incoming tickets and resolve within SLA.
Data Center Task:
• Manage physical access to data center facilities and racks.
• Manage external support agreements and liaise with vendors.
• Provide and maintain data cabling and associated documentation within the
data center.
• Design, monitor and control heat dissipation through the strategic
placement of key infrastructure.
• Responsible for the proper upkeep of fire suppression systems.
• Provide fire center safety training for staff and visitors.
• Monitor power draw.
• Design rack layouts and maintain relevant documentation.
• Provide access and support to operational infrastructure staff.
• Actively contribute to processes associated with the data center.
• Building physical servers.
• Decommissioning the servers
2. Company : Sutherland Global Services
Project : McAfee
Designation : ANALYST
Duration : Nov 2011 to May 2012
Sutherland Global Services is a leading technology support company supporting
enterprise and consumer products & managing IT infrastructure. Sutherland Global
Services is the global leader in technology support. Over 100+ clients, including
Fortune 1000 enterprises, count on our expertise in supporting enterprise and
consumer products, managing IT infrastructures (stand-alone, cloud or mobile-
enabled), and deploying networks.
Roles and responsibilities:
• Escalation Lead handled a team of 15 members
INTERNAL USE ONLY

4. • Attending Weekly conference calls with the Clients to discuss and report
issues with products and to find solution for technical issues
• Placing technical support calls from/for our clients, customers and providing
Level 2 technical assistance to the end user on applications or technologies.
• Resolved customer technical issues regarding McAfee Security applications
such as Total Protection, Internet protection, Antivirus &Spyware protection
and various other McAfee applications within a specified time limit and
Building customer relationship through excellent rapport.
• Coaching and mentoring agents, motivating individual performance and
deliverables linked to program metrics
• Responsible for achieving SLA and other operational targets for the product
line handled
3. Company : VSN Solution Pvt Ltd
Project : Hospitality, Medical Billing, Multilevel marketing site.
Designation : Jr .Net developer
Duration : June 2011 to NOV 2011
Roles and responsibilities:
• Escalation Lead handled a team of 10 members
• Requirement gathering: Gathering details from client as per requirements.
• Design document preparation: preparing Documentation as per requirements.
• Development: Developing the Application using C# code with SQL back end.
• Unit Testing: Performing Testing for the application.
• Documentation: final Project documentation.
• Responsible for achieving SLA and other operational targets for the product line
handled.
Academic Qualifications
• 2006–2010: B.Tech (IT) in SITAMS- JNTU affiliated.
• 2004-2006: Higher secondary in Sri Chaitanya, Thriputhi.
• 2003-2004: SSLC in KBJ Gurukullam school, Chennai.
Personal Information
Name : Rajesh .P
Father's Name : Rangaiah .P
E-mail : Raj.penukonda@hclom.co.uk
Mobile : +44 07443448375
Date of Birth : 01-06-1988.
Languages Known : English, Telugu, and Tamil.
INTERNAL USE ONLY

5. Permanent Address: 12/7 V .V. Nagar 6th street extension, Kolathur, Chennai-
600099.
DECLARATION:
I hereby declare that all the above mentioned information are true and correct to the b
est of my knowledge and belief.
PLACE: CHENNAI Rajesh P
DATE:
INTERNAL USE ONLY

6. Permanent Address: 12/7 V .V. Nagar 6th street extension, Kolathur, Chennai-
600099.
DECLARATION:
I hereby declare that all the above mentioned information are true and correct to the b
est of my knowledge and belief.
PLACE: CHENNAI Rajesh P
DATE:
INTERNAL USE ONLY