1. Michael Monnin
• Nashville, Tennessee 37072 •
• michael.monnin@gmail.com • (740) 877-4228 •
Certifications, Platforms, and Tools
CompTIA: A+, N+, i-Net+, Security+, Project+, Server+, Microsoft Certifications: MCP, Dell and HP:
Desktop and Laptop, Windows: 2008 Server, Windows 7 embedded POS 1.1 SP3 Client and Server
2003, 7 Professional, 8 Professional, 10 Professional, vSphere, Cisco Virtual Private Network, Citrix,
WebEx, Cisco Any Connect, Symantec Antivirus Enterprise, Help Desk Level 3, Tech Support Level
3, Desktop Support Analyst II, Call Center, 2008 Windows Embedded POS, and Windows 2008
Server, Office 2010, Office 2013, Windows XP, Windows 7, Client Profile, Active Directory, Excel
2010, Word 2010, Publisher 2010, PowerPoint 2010, Access 2010, Groove 2010, InfoPath 2010,
OneNote 2010, Linux 9.0, Mac OS X Snow leopard 10.7, iOS, Remedy, Easy vista, Lotus Notes,
AS400, Partner Care, Konica, Oce, Epson, Xerox, HP, IBM, Lenovo, Dell, Apple, Android, iOS,
CDMA, GSM, Polycom, VMware Horizon, VDI, Oracle, CylanceProtect, Symantec Endpoint
Protection, Cisco Wireless Access Points, Win-Pak PE, POTS, VoIP, Jabber, Spread Sheet Server,
Smart View, Hyperion, Service Now Web Ticketing, Heat Ticketing Client, Easy Vista Web Ticketing,
Certified Oracle Requisitioner
Professional Experience
Signaturefor Sensata November 2015 to Current
Systems Administrator Springfield, Tennessee
 Ability to access a diverse skill set for a dynamic manufacturing environment.
 Active Directory Experience with Conversion/Migration of desktops, working on different applications,
Networks, Active Directory and servers over to infrastructure – adding new users, making changes and
account locks.
 Network troubleshooting – why machines are not connecting to the network, TC/IP settings
 Troubleshoot client hardware and software issues, blue screen, machine freezing or running slow,
printer issues, scanner issues, java, adobe, Windows 7, Office 365 Logging and prioritizing service
desk tickets/issues
 Ability to research and document resolutions
 Administration of VMware vSphere in production and lab
 Agency-wide subject matter expert on all things VMware
 Maintain database for secure-id access
 Certified Oracle Requisitioner
 Audit, maintain, and enforce Cylance Security
 Sourced and primary account contact for network, telephony, server, printer services and contracts
 Manage local and network printers
 Install and configure Intermec Scanners
 Install Oracle onto wireless scanners, desktops, and desktops
 Manage MDT Server for desktop and laptop imaging
 Image laptops and desktop
 Install, configure, and maintain Windows 2012 R2 Server with Hyper V and Virtual Servers
 Install and configure Wireless Access Points on network switches
 Confirm and correct proper security and group membership for Active Directory group membership
across multiple domains
 Maintain and manage Win-Pak PE database for separated and on boarded associates

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Michael Monnin • michael.monnin@gmail.com • (740) 877-4228 •
 Deployed, trained, and configured Jabber client for associates
 Installed and configured Smart View, Spread Sheet Server, and Hyperion for local and remote
associates and executives
 Configure and train OneDrive use
 Purchase laptops, desktops, and associated for refresh project and on boarded associates and
executives
 Manage local and network printer consumables
 Install and train VPN Client use
SmartSource for CapStar Bank July 2015 to November 2015
Systems Administrator Nashville, Tennessee
 Responsible for providing desktop and network administration and support to clients’ on site desktop,
remote desktop, network, and network support
 Perform on-site moves, adds, changes, performing desktop, network administration, and proactive
monitoring
 Assist with on-site project implementation
 Installs, maintains, and upgrades internal computer hardware and software systems used for designing
and developing company products
 Troubleshoots, diagnoses, and resolve network, and server issues
 Controls user access and passwords
 Plans and implements moves, additions, and change requests
 Proposes and implements systems enhancements that will improve the reliability and performance of
the system
 Monitors usage and performance
 Assists with recommending, scheduling and implementing system hardware and/or software upgrades
or repairs
 Researches, evaluates and recommends software and hardware products
 Supports Web access and electronic messaging services, and maintains a secure systems
environment
 Partners with Senior Engineers to implement desktop and network projects
 Provides new hardware specifications to users based on application needs and anticipated growth
 Proactively administers and monitors the networks of our managed services customers in an effort to
improve the efficiency and effectiveness
Collaberafor Warner Music May 2015 to July 2015
Systems Analyst II Nashville, Tennessee
 Day-to-day software and hardware problem solving.
 Setup, installation and configuration of all End User Computing (EUC) equipment, including but not
limited to laptops, desktops, monitors, printers and mobile devices such as Blackberries or tablet
devices on a regular basis
 Liaison with 3rd party vendors to ensure proper issue resolutions.

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Michael Monnin • michael.monnin@gmail.com • (740) 877-4228 •
 Utilize ticketing system to document all IT-related issues including status updates, end user problems,
and the assignment of applicable priorities
 Able to complete complex tasks without assistance but also recognizes a need to ensure adherence to
the published compliance framework.
 Monitor by conducting periodic audits to ensure all compliance aspects are adhered to
 Analyze and publish reports on the findings; discuss with the concerned stake holders and follow up on
the closure
 To analyze and integrate the Common Operating Environment Process and adjoining HR/Business
Processes for bringing out higher alignment by creating new designs or enhancing the current design
as per industry and regulatory norms
 To keep abreast of the changing paradigm through reading, research, feedback and competitor
analysis to ensure that the process design has the next/best practices
 To prepare business requirement documents for automation/enhancement of the HR Processes, lead
pilot and testing efforts of a process rollout including preparation of training material and ensure that
customer queries on a new process are responded to
 Supports CDMA, GSM, and 4G wireless mobile devices
 Migrate desktops and laptops from Windows XP to Windows 7
 Able to troubleshoot internet connect from patch panel to router and switch ports
 Use TCP/IP tools to diagnose connectivity errors
 Deployed VDI desktops with vSphere
TEKSystemsfor Premise / TakeCare Health January 2015 to May 2015
Application Support Analyst II Nashville, Tennessee
▪ Respond to associate service calls to troubleshoot the nature of reported problems and taking
necessary steps to resolve these problems
▪ Maintain up-to-date operating system/software updates and antivirus definition updates
▪ Run and terminating infrastructure cabling between workstations and communication closets
▪ Track and managing work tickets with Remedy
▪ Assist with server and network administration tasks
▪ Deploy laptop and desktop workstations from satellite offices
▪ Troubleshoot Office and software that is written in house
▪ Discuss technical concepts to non-technical audience
▪ Strong listening and communication skills
▪ Support Virtual Private Network, Remote Desktop Connection, Virtual Desktop Interface, WAN
management, VoIP phone deployment, and management
▪ Migrate clients from Windows XP to Windows 7
▪ Create technical articles to share with multiple groups in organization
▪ Work with any level of management to identify and solve strategic and tactical solutions
▪ Train clients that worked primarily in field for remote access procedures
▪ Create work orders for management for new hires and troubleshooting requests
▪ Scan and remove viruses remotely
▪ Install and troubleshoot printers for remote clients
▪ Support installing network printers
▪ Provide interpersonal care and support for technical requests and errors
▪ Provide support for IOS and Android mobile devices
▪ Utilize Active Directory to diagnose and correct application and network share permission errors

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Michael Monnin • michael.monnin@gmail.com • (740) 877-4228 •
State Auto Insurance Companies November 2009 to January 2015
Desktop Support Analyst II Columbus, Ohio / Nashville, Tennessee
▪ Respond to associate service calls to troubleshoot the nature of reported problems and taking
necessary steps to resolve these problems
▪ Migrate desktops and laptops from Windows XP to Windows 7
▪ Build and configuring PCs and laptops as well as loading software, and conducting audits for
unlicensed software
▪ Maintain up-to-date operating system/software updates and antivirus definition updates
▪ Run and terminating infrastructure cabling between workstations and communication closets
▪ Track and managing work tickets with Easy Vista
▪ Assist with server and network administration tasks
▪ Deploy laptop and desktop workstations from satellite offices
▪ Troubleshoot Office and software that is written in house
▪ Ability to communicate technical concepts to non-technical audience
▪ Strong listening and communication skills
▪ Supported Virtual Private Network, Remote Desktop Connection, Virtual Desktop Interface,
WAN management, VoIP phone deployment, and management
▪ Migrate clients from Windows XP to Windows 7 in two satellite offices
▪ Author technical articles to share with multiple groups in organization
▪ Work with all levels of management to identify and solve strategic and tactical solutions
▪ Trained clients that worked primarily in field for remote access procedures
▪ Create work orders for management for new hires and troubleshooting requests
▪ Scan and removed viruses remotely
▪ Install and troubleshoot printers for remote clients
▪ Support installing network printers
▪ Assist Executive Administrators with corporate video conferences
▪ Setup and maintained training room for a combination of laptop and desktop workstations with
LAN connections
▪ Support CDMA, GSM, and 4G wireless mobile devices
▪ Dell desktop and laptop certified
▪ Provision, deploy, and recover Windows 7 images with VMware Horizon View
▪ Access VDI clients with vSphere to install custom software and troubleshoot
▪ Monitor clients with both VMWare Horizon View and VSphere
▪ Troubleshoot LAN and WAN connectivity issues
▪ Created mailboxes, aliases, and contacts with Exchange 2010
▪ Involved in Exchange migration project
▪ Travel to satellite offices to assist with desktop department deployments
▪ Maintain pool of wireless access devices for executives
▪ Manage VMWare, VDI’s for contractors and associates
▪ Install software onto laptops, desktops, and VDI’s locally and remotely
▪ Provided interpersonal care and support for technical requests and errors
▪ Received numerous letters and certificates of recognition for resolving difficulties in a calm,
professional, and personal manner
▪ Physically deploy any equipment associated with CPOE. Desktops/Laser and Barcode
Printers/Scanners/laptops/tablets
▪ Provided support for IOS and Android mobile devices

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Michael Monnin • michael.monnin@gmail.com • (740) 877-4228 •
▪ Use TCP/IP tools to diagnose errors at desk side port, patch panel, switch, or router ports.
▪ Identify company assets, workstations, mobile devices, peripherals, as part of endpoint deployment
required for CPOE (Current state)
▪ Configure network connectivity from devices to wireless /hardwired network
▪ Set up and configure mobile devices
▪ Configure AS/400 printing from devices
▪ Resolve application compatibility issues with Microsoft Windows 7
▪ Troubleshoot technical issues in communication with corporate subject matter experts regarding
Microsoft Windows desktop environments
▪ Analyze and resolve customer issues by providing third level support to end-users
▪ Test all devices at end user point before leaving any area
▪ Keep a neat clean workspace including taking out corrugated trash
▪ Extensive knowledge of Group Policy / Microsoft Active Directory environment
▪ TCPIP Networking experience
▪ Strong work ethic with the ability to work as a team
Modis for JPMorgan Chase September 2009 to November 2009
Tier III Help Desk Technical Support Columbus, Ohio
▪ Provide remote and on-site support to user base, including clients, customers and partners
▪ Take support calls and log issues into problem management system (e.g. Resolve, Remedy, Track It)
▪ Diagnose hardware and software problems by phone, email, chat, and Office Communicator
▪ Responds to customer inquiries and answers customer's complex questions
▪ Assist clients via research and problem solving
▪ Assign users to roles, rules, and group memberships for users and groups
▪ Install and repair Office 2007 over network
▪ Install and repair remote connectivity software
▪ Administer RSA Secure ID soft and hard tokens
▪ Remote connect to client’s machines to diagnose and resolve requests
Pomeroyfor Columbus Schoolof Art July 2009 to September 2009
Senior Field Engineer Columbus, Ohio
▪ Configure Macintosh X work stations for connectivity and Outlook
▪ Troubleshoot Centex phone system per work orders
▪ Install HP Workstations with proprietary software
Pomeroyfor PNC / National City March 2009 to June 2009
Tier III Help Desk Technical Support Columbus, Ohio
 Troubleshoot Quicken and QuickBooks 2008 to 2010
 Quicken and QuickBooks Expert
 Diagnose and Repair proprietary software
 Create new accounts per corporate documentation
 Authenticate business and personal account representative
 Utilize proprietary software to diagnose client connectivity

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Michael Monnin • michael.monnin@gmail.com • (740) 877-4228 •
 Increased call center statistics from 60% to 100%
 AS400
 Windows XP, Vista, 7, Macintosh 10.7
 Lotus Notes
 Reset passwords
 Order password mailers with AS400 Application
System Design Advantage November 2008 to March 2009
NEC/Unisys/7/11 Columbus, Ohio
Implementation Specialist
▪ Install and configure HP, IBM, and Xerox platforms
▪ Windows XP Pro, Windows 2003 Server for point of sales application
▪ Diagnose Dell and Lenovo laptops
▪ Install, configure, and certify proprietary point of sale, inventory control hardware, and software within
local network
▪ Repair Lexmark laser printers
▪ Configure Cisco switches and routers
▪ Improved productivity from by greater than 300% from expected benchmarks
Technisource for McKesson June 2008 to November 2008
Implementation Specialist Columbus, Ohio
 Install, configure, and certify proprietary pharmaceutical inventory control hardware and software in
client sites within local network
 Improved productivity from by greater than 300% from expected benchmarks
 Provided expense reporting and time recording
 Maintain availability for several rotating position: on call scheduled to meet requirements
 Performance tuning, installation, backup and recovery modes. Networking, TCP/IP, ability to
troubleshoot network related client server issues.
 Test and analyze client server software.
 Provide specialized product support to Tier I & II Customer Support and other internal resources;
communicate directly with customers regarding issue resolution, workarounds and provide regular
status updates.
 Diagnose and resolve software, user, and system issues including database performance and
administration, system administration, network connectivity, and software configuration issues;
research recurring system problems to determine a root cause; devise viable system workarounds for
the customer, as necessary.
 Serving as a SME for a product-line and provide ongoing training in area of expertise
 Work closely with software development to thoroughly test and document potential software issues
 Maintain availability for several rotating positions: on-call scheduled to meet 24/7/365 coverage,
including weekends and holidays; evening work hours
 Adhere to all hospital policies and corporate code of conduct at all times

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Michael Monnin • michael.monnin@gmail.com • (740) 877-4228 •
Insight Direct January 2008 to May 2008
Chase / Washington Mutual Conversion Project Columbus, Ohio
Senior Lead Field Engineer
 Install HP 6580 Router-Switch, HP Topaz Server, and IBM 5100 in a multitude of branches, district, and
regional offices
 Trained and supervised multiple sets of six to twelve local technicians in desktop and printer refresh
project
 Improved productivity by greater than 300% from expected productivity benchmarks
 Provided expense reporting, digital image of install site, time recording, remained in contact with remote
operations for outstanding issues or closed ticket number, faxed written report with remote
administration departure authorization
 Train and supervise from 4 to 8 local technicians for site installations
 Manage the installation and imaging of new workstations, workstation testing by bank personnel and
legacy equipment removal including wiping of all data from hard drives
 Manage up to 15 Technicians onsite at several bank branch locations remotely
 Certify all equipment is functioning properly and over-riding when necessary
 Resolving any networking issues that arise and assist with installs, repairs, and replacement ordering
remotely
CallTech Communications September 1999 to January 2008
WorldCom/UUNet, BellSouth, Verizon, and Arch Wireless Columbus, Ohio
Tier II Help Desk Technician
 Provided account registration for end users, account receivable, dispute resolutions, and technical
support services for a variety of customers
 Maintain highest call rating by customer requirements by a minimum of 30%
 Utilized Lotus Notes and Remedy to document ticket status
 Windows 95, 98, NT, 2000, and Macintosh Operating systems
 Support Secure Tokens, PPTP, Radius, RAS, DSL, VPN, Dial-Up, Point of Sales, Switches,
 Routers, Pagers, and Two Way Messaging Devices
 Utilized numerous diagnostics including AS400 applications

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Michael Monnin • michael.monnin@gmail.com • (740) 877-4228 •
Education, Training, and Organizational Affiliation
Austin Pea State University January 2017 to Current
Bachelor of Science: Computer Information Systems with minors in Networking and
Information Security
Examforce.com June 2010 to September 2010
Security+, Convergence+, Server+, and Project+
TechSkills March 1999 to March 2000
Columbus, Ohio
CompTIA A+, N+, i-Net+, and MCP
Sinclair College March 1986 to March 1999
Dayton, Ohio
Organizations
American Legion Post398 May 2010 to Current
Granville, Ohio