1. Mobile: 00 971 55 6074930, E-mail: educational786@gmail.com
RABEEH MUHAMMED.
DUBAI, U.A.E.
Email: educational786@gmail.com
Mobile: + 971­55­6074930
OBJECTIVE
I would like to pursue my career in a challenging position and progressive organization
where I can leverage and enhance my technical skills. Deliver in career by accepting
challenges to evolve on the organization and improve my knowledge
BRIEF OVERVIEW
Highly accomplished IT Support Engineer with over 6+ years of experience providing
solutions for mission critical Network Systems. Successful history of leading network
infrastructure deployments and enhancements. Detail­oriented with a track record of
delivering infrastructure enhancements on time and with minimal impacts to production.
Expert in developing procedures that improve information security and business
continuity
AREAS OF EXPERTISE
 Excellent experience in IT Support for Windows XP,7,8,8.1 and windows 10
 Technical support, Including Desktop, Laptop and LAN setup
 Installation and Configuration of local printer, Scanner, Plotter & Network printer
 Performed user account creation and account modification.
 Granted network folder access for department category.
 Installation and configuration of Equitrac Print server.
 Backup and restore windows various operating systems.
 Installation and Configuration of IBM Lotus Notes
 Windows Operating System Migration Project support.
EDUCATIONAL QUALIFICATION
 Network Engineering (Vidya Engineering College)
 BCOM (Bachelor of Commerce)
PROFESSIONAL QUALIFICATION / INTERNATIONAL CERTIFICATION
 CCNA (Cisco Certified Network Associate)
 CCNA Security (Cisco Certified Network Associate Security)
 CCNP (Cisco Certified Network Professional)
 CCVP (Cisco Certified Voice Professional)
 MCITP (Microsoft Enterprise Administrator)
 MCITP (Microsoft Server Administrator)

2. Mobile: 00 971 55 6074930, E-mail: educational786@gmail.com
PROFESSIONAL EXPERIENCE
IT Support Engineer – Alstom, GE Energy Dubai
(September 2014 –Current)
 Currently in­charge of IT Support with GE Energy ITSSC in DUBAI.
 Supporting the GE users the same way as ALSTOM Transport users.
 Implementing similar Helpdesk operations in GE as in ALSTOM Transport.
 Supporting the users on the new technologies and day to day operations.
 Monitoring the logging of tickets and advise the status & Resolving the issues
 Assets cataloguing and tracking the existing assets & updating the inventory
 Assisting Central Team for the integration of the server infrastructure to ALSTOM
 Facilitate all the support to the global teams during the migration.
 Maintaining communication with the users and other global teams for the same.
 IT Engineer responsible for system configuration, communications, and
installation of hardware, operating systems, and software applications.
 Managing & resolving issues of remote users through net meeting and Remote
desktop management.
 Communication with users over the Skype/Telephone, to help set up systems or
solve issues.
 Installation and implementation of Access Control system in Alstom Offices.
 Support for desktop, Laptop, network devices, network storage, IT peripherals
and software.
 Maintenance & management of the Critical Windows based Server Environment.
 Working on Active Directory accounts.
 Configuring E­mails on Blackberry and other Smartphones.(Android & IPhones)
 Supporting the roll­out of new applications, setting up new user’s accounts and
profiles and dealing with password issues.
 Ensure to close all the tickets raised by the customers resolved within the SLA.
 Working experience on BMC Remedy and ticketing system. Controlling number
of work orders, assigning and closing tickets on time.
 Troubleshooting Equitrac print server and scanner issues.
 Encoding and generating smartcard certificates.
 User technical support; Identify, diagnose and resolve issues promptly and
effectively.
 Configuring and troubleshooting software and applications, different locations
through IBM Endpoint Controller.
 User account maintains and modification through Alstom DRA web Console.
 Configuring smartcard SSO, configuring PABX IP fixed phones.
 Produce and activate Smartcard for Alstom employees. Granted permission for
Office door access, printer access, VPN access and internal website access.
 Lotus notes installation and user login ID file configuration.
 Polycom 3600 video collaboration support for Microsoft LYNC 2013 and Skype.
 ERP­SAP installation and troubleshooting. Resolved various network issues
related SAP.

3. Mobile: 00 971 55 6074930, E-mail: educational786@gmail.com
IT Engineer- Al Majid IT, Dell UAE Partners (2013)
 Hardware and software support for SKY DIVE Dubai.
 Co­ordinated NAS storage implementation for China Petroleum, Abu Dhabi
 Configuring and Managing Remote Desktop and Remote Assistance
 Design of a complete end­to­end structured cabling.
 Experience in Symantec Backup, Restore solutions and DELL App Assure
 Generating critical backups Using Symantec Backup tool.
 Internet connectivity issues (LAN, WAN & Internet access control)
 Monitoring and controlling web usage. Site restrictions and managed trusted
sites.
 Trouble shooting customer workstation configuration issues at multiple office
locations.
 Microsoft Windows Servers(Active Directory), Microsoft Workstations and
Network security devices for more than 2000 users
Dell Server Technologies Certification
 Certified Compliance Expectations For Dell Blade Server Solutions ­ Technical
v3 0613 DBSSTT0409WBTT
 Certified – Dell Power Edge Server Technical v3 1213 DPES0909WBTT
 Certified – Power Edge VRTX Technical Overview v2 0414 VRTXT0613WBTT
SYSTEM Administrator- DESCON Engineering UAE, (2012-2013)
ADNOC Project, ENOC Project, FERTIL Project.
 Designed Network Infrastructure for shutdown Project. End user support via
Telephone, remote access and on­site support.
 Configuration of Network Printers using TCP/IP Protocol.
 Installed Primavera 6, MS SQL server.
 Configuration and Installation of Panasonic PABX Exchange telephonic system.
 Performs network troubleshooting to isolate and diagnose common network
problems.
 Established SONY communication terminal for Video conference.
 Provided remote access for ERP software ACCPAC related accounts staffs.
 Network cabling, primarily using Ethernet (coaxial and twisted pair Cat5e, Cat6)
cables, Connecting and Crimping RJ45 Jacks.
 LAN connected through 3Com Baseline Switch 2024.
 Provide, maintain and troubleshoot the group of MS Windows server, win 7 and
XP customer operating systems.
 Installation and configuration of PABX Panasonic KX­TES824 exchange.
 Installation and maintenance of KYOCERA TASK Alfa Monochrome copiers

4. Mobile: 00 971 55 6074930, E-mail: educational786@gmail.com
IT ENGINEER –Bangalore Airport
PC WORLD- INDIA (2009-2011)
 Customers configuration and troubleshooting Errors on Microsoft Outlook2007,
2010
 Database replication, reports scheduling, email filter, user account and
performance management, anti­virus update and incidents.
 Install and Configure the Outlook and outlook express using POP and Exchange
server.
 Windows 2008 installation and maintenances
 Process of Windows 2008 Performance Tuning
 Maintaining WIRELESS Networks and System sharing.
 Resolves problems and provides assistance on LAN hardware and software
configurations.
 Provide first­level technical Supports on basic operational or maintenance of
personal.
 Manage local and wide­area Data Networks by providing access to Network
resources, maintaining equipment, and monitoring
 Network performance. Evaluate and recommend server hardware and software
components and upgrades as required
 Install and Configure customer accounts, Network printing, directory structures,
rights, security and software on file server.
PERSONAL INFORMATION
Nationality : Indian
Date of Birth : 01 /09/1986
Marital Status : Single
Languages Known : English, Arabic, Urdu, Hindi and Malayalam
Visa Status : Employment Visa
Driving License : UAE Valid Driving License
PERSONAL SKILLS
 Highly organized and very hard worker with positive attitude.
 Ability to work under pressure in constantly changing environment
 I always achieve my commitments
 Thrive on working in challenging environment.
 I execute my task in a spirit of cooperation and team spirit.