1. Career Profile:
Inquest of challenging assignments in System Administration and support of both hardware and software,
networking systems, using knowledge and skills combined with configuration and problem-solving techniques to
develop reliable and productive networks with around 5+yrs of experience.
Work Experience:
Current company : Cigniti Technologies.
Designation : System Administrator.
Duration : January 11th
2016 - till date.
Job Responsibilities:
Creation of users in Active Directory.
Password reset and password unlock of users.
Giving internet, common Drive folder Access to users.
Installation, Configuration, Administration and Troubleshooting of Windows 2008/2012 Server OS.
Maintaining and Managing AD, DNS, DHCP Servers.
Configuration of servers with RAID, installation of Operating System and Server as per Standards.
Monitoring of Servers.
Installation of printers on print server.
Patch Management.
Shutdown Activity.
Checking unauthorized Administrator access.
Creating Software Deployment Task.
Maintaining Software Licensing.
Resolution of call within SLA.
Deploying released patches through SCCM.
Installing & upgrading latest software through management console.
Taking care of Wireless network installation LAN installation.
Looking after the customer escalation and reaching up to the customer satisfaction.
Configuration, Installation and Troubleshooting of Mail for exchange on Mobile devices.
Work Experience:
Previous company : WIPRO INFOTECH.
Designation : System Analyst.
Duration : April 1st 2014 - 04th
January 2016.
Job Responsibilities:
Installing applications through SCCM 2012.
Deploying operating system through SCCM 2007 and 2012.
Troubleshooting deployment of SCCM agent failures.
Troubleshoot issues related to software delivery, patch management, inventory.
Managed Microsoft SCCM deployments Application and Operating Systems in a large-scale global environment
SANGEETA RAO M
(+91) -9989448405
Email: sangeetarao.m@gmail.com

2. of 1,000+ users.
Provided 2nd level infrastructure support, and assisted in the maintenance and troubleshooting of SCCM and client
workstations; possess good understanding of the SCCM infrastructure and troubleshoot SCCM related issues.
Continually looked for ways to improve, optimize, and streamline software deployment process in order to ensure
smooth, uninterrupted delivery to the business users.
Escalating matrix, Coordination with core IT team.
Escalate incidents, problems, and requests that cannot be resolved by the service desk to the appropriate Service
Delivery team and monitor progress.
Supporting users remotely using remote assistance tools.
Installing the Outlook 2013, 2016 client on a workstation from a customized server image.
Network connectivity of all servers, workstations, telephony equipment and other network appliances.
Installation and Upgrading of Operating System and application Software.
Creating and maintaining documentation as it relates to network configuration, network mapping and service records.
Installing Antivirus software and regularly updating with new patches.
Providing 24*7 support for all the users.
Vendor management.
Work Experience:
Previous company : 3i-Infotech Ltd.
Designation : FM Engineer.
Duration : June 2012 - Nov 2013.
Job Responsibilities:
Analyze, log, track and complex software and hardware matters of significance pertaining to networking
connectivity issues, printer, server, and application to meet business needs.
Maintaining system backups and performed system/file restorations on Windows systems.
Vendor management.
Installation of all kind of software’s and their updates.
Maintaining a positive working relationship with all departments seeking out ways to improve their
productivity.
Installation of Anti-Virus software for compliancy of scanning.
Managing Exchange clients like MS Outlook, Outlook Express, and Thunderbird.
Second level software/hardware and communication support for PCs and various printers.
Specialized in specific software upgrade maintenances.
Advanced ability in building and configuring machines, hardware troubleshooting.
Performed occasional off-hours and remote support.
Work Experience:
Previous company : Advance Technologies
Designation : Desktop support Engineer
Duration : February 2010 to November 2011
Job Responsibilities:
Provided Hardware support to desktops and laptops.
Troubleshooting Operating system Startup problems.
Installing all driver utilities for all necessary peripherals.
Network Printer installation and Troubleshooting.
Managing Exchange clients like MS Outlook, Outlook Express, and Outlook Web Access.
Maintaining system backups and performed system/file restorations on Windows systems.
Providing support in installing and Troubleshooting IE and application related issues.

3. Supporting the team to complete the assigned work as early as possible without fail.
CERTIFICATIONS:
Microsoft Certified Professional(70-411)
Hardware:
Assembling and De-Assembling Computer Hardware devices and System Maintenance.
Hardware Trouble Shooting.
Installing and Configuring Internal and external hardware devices, Like Printers, Modems, Scanners.
Educational Qualification:
B.Tech - ECE from Acharya Nagarjuna University in 2009.
Intermediate (MPC) from Board of Intermediate in 2005.
S.S.C form Secondary Board of Education in 2003.
Training Attended:
Completed ITIL Certification foundation Training.
Personal Details:
Contact Address : D No. 1/552-B,
Bapuji Nagar, 1st
Ward,
Gudivada - 521301.
Andhra Pradesh, India.
Date of Birth : 02-06-1988.
Languages : English, Hindi, Telugu.