1. Rommel Kirvy Genilo
Al Qadesia Building, Sharjah, UAE
+971507145703 | kgenilo@gmail.com
Professional Industry: Information Technology
A competent IT support professional with a proven track record of providing
specialist technical and helpdesk support. Extensive experience of working in the front line Helping clients
and colleagues resolve complex technical IT issues. Possessing excellent client facing skills, natural
problem solving and analytical skills and able to contribute to the development of best practice,
procedures and policies within a company.
Professional Experience:
Desktop Technician
Unlimited Support
1405 Al Shafar Tower 1, Tecom, Dubai
Aug. 23, 2015 – present
• Supporting end users onsite.
• Provide basic troubleshooting in any network relatedissue.
• Maintain local phone connectivity.
• Email Set up and configuration for enduser. (Lotus Notes and Outlook)
• Installation & Configuration of Printers
• Provide basic troubleshooting in any network relatedissue.
• Hands on experience in PC and Laptop Repair – Software & Hardware
Problems.
• Provide support for emails on mobile phones (Blackberry, IOS and Android)
• Setting up of Access points
• Handling and Troubleshooting Windows and MAC computers
• Installation and Maintenance of all user workstations (Security, Updating
Anti-Virus (Symantec OS Application, etc.)
Migration Engineer
VSS IT Development
One San Miguel Building, Pasig City Philippines
May 2014 – January 2015
• Responsible in migrate datacenters and convert Windows Physical server to Virtual
Machine using VMware Converter
• Worked with external clients and internal teams to ensure the customers' desired solution
is delivered.
• Document pre-deployment and post-deployment plans and review with team for all
configuration changes.
• Watch Ticket queues and perform basic troubleshooting tasks, engage senior member for
all escalations.
• Watch Event management for alarms and perform basic outlined troubleshooting steps and
engage senior team members on event resolution.
• Hands on implementation, maintaining, and troubleshooting of complex virtualized
environments.

2. Technical Support Engineer
IBM Global Process Services
PBCOM Tower Makati and Hanston Square Pasig City Philippines
October 2010 – May 2014
• Supporting more than 700 end user & wokstations.
• Supporting end users personally or via phone.
• Hands on experience in PC and Laptop Repair – Software & Hardware Problems.
• Installation and Maintenance of all user workstations (Security, Updating Anti-Virus, OS
Application, etc.)
• Provide basic troubleshooting in any network related issue.
• Maintain local phone connectivity. (AVAYA and Cisco)
• Deployment & Configuration of IP phones (AVAYA and Cisco)
• Email Set up and configuration for end user
• Installation & Configuration of LAN Printers
• Provide Inventory of PCs, Laptops, IP Phones and other peripherals.
Computer Technician
BDO Private Bank
Makati City, Philippines
March 2010 – August 2010
• Provide hardware and software troubleshooting to the endusers onsite.
• Email Set up and Configuration (MS Outlook)
• Troubleshoots LAN Printer and Fax Machine
• Installation & Deployment of Telephones.
• Hands on experience in PCs and Laptops (Software & Hardware)
• Monitoring of Network and File Servers.
• Monitoring of Server Tapes and Telephone recordings.
Skills & Expertise:
Operating System
• Windows 8/7/Vista/XP/2000
• Windows Server 2008R2
• Mac X Yosemite version 10.10.1
Software
• MS Office 2003/2007/2010/, Open Office, Symantec
• MS Office 365
• Knowledge in Adobe Photoshop
• Lotus Notes and Outlook Emails
• Active Directory
• VMware
Hardware
• Configuring of desktops and laptops
• Hands-on experience in hardware repairs both PCs and Laptops, etc.

3. • Disk cloning and imaging
• Data Recovery
• IP Phones installation and configuration
• Printer installation and configuration
• Knowledge in Network Administration (LAN, WAN, and TCP/IP)
Education:
Adamson University
Bachelor of Science in Information Technology
2004 - 2008
VMware Certified Associate
Data Center Virtualization
3502 One San Miguel Building, Pasig City
October 3, 2014
Seminars and Training:
VMware ThinApp Training
VSS IT Development
3502 One San Miguel Building, Pasig City
August 2014
Key Strength:
I am diligent and heedful when it comes to meeting deadlines and special projects, fast and reliable
ensuring satisfaction from end users and clients, I am a team player but assume leadership.
Dependable and assure productivity at all times.
Personal Information:
Age 28
Civil Status Single
Sex Male
Height 5’6 ½
Weight 160 lbs.
Citizenship Filipino
Date of Birth August 3, 1987
Language English, Tagalog
Character Reference:
Rim Lazaro Masahud
ICT Support Specialist
Saipem Sharjah Engineering
B.M Towers Al Nahda PO Box 1802, Sharjah UAE
Contact no.: +97 56 1883528 / +971 56 5937136