Shannon Fiorentino has over 5 years of experience in human resources and staffing roles. She currently works as a Staffing Specialist at Wells Fargo, where she is responsible for job postings, offer letters, background checks, onboarding paperwork, and ensuring compliance with OFCCP regulations. Previously, she spent over 2 years as a Customer Support Associate at TEKsystems, where she managed the hiring process for over 300 external consultants. Fiorentino has a Bachelor's degree in Human Resources from Appalachian State University and is proficient in various HR systems and background check tools.
1. SHANNON FIORENTINO
6608 Duncroft Ln. Charlotte, NC 28215 | C: 828.275.5475 | fiorentinosk@gmail.com
Professional Experience
Wells Fargo (Aerotek) Jan 2016 – Present
Staffing Specialist – Corporate Risk and Compliance
• Work with recruiters to collect detailed information in order to post jobs to various web based
sites.
o Confirm details are accurate and the process is completed within expected timeframe
and postings are in congruence with current OFCCP standards.
• Work with recruiters and hiring managers to create offer letters for internal and external
candidates.
o Review offer letters to ensure salaries, bonuses, officer titles, etc. Correctly correspond
with the affiliated position. Ensure proper guidelines are followed for each candidate
receiving an offer.
• Process hires of internal and external candidates
o Ensure information provided for the hire is accurate and up to date
o Confirm background check is eligible for hire and within the 90 day time limit before
processing external hires
o Process and request changes to hires after they have been completed if necessary
• Run external candidate background checks
o Determine correct time frame background checks should be run to remain compliant
o Oversee that all international external candidates also have an international
background conducted
• Initiate and maintain CARCO I-9s for all external candidates whose hire I process
o Delegate certified CARCO signers to external candidates at the appropriate time
during onboarding
o Follow up with managers for their new hire’s I9 to make sure proper protocol is followed
and that the I9 is completed within the compliant time frame
• Audit interview guides for every job posted by assigned recruiters for accuracy according to
the OFCCP regulations
o Make sure both Recruiters and Hiring Managers are knowledgeable on current Wells
Fargo interview standards and provide insight where needed
o Review all interview guides and other associated documents for accuracy and
determine if proper protocol was followed
o Administer violations when Wells Fargo or OFCCP policies are not correctly followed
and document specific instances using a company checklist
• Answer Recruiter, Hiring Manager, and co-worker questions and verify the information I
provide is accurate
o Research questions and processes I am unfamiliar with and provide my team with
instructional emails on the topics once my research is complete
Achievements:
Trained 3 employees during first 6 months, received multiple LOB Shared Success Shout-Outs,
Lead Risk and Compliance Staffing Specialist after 6 months on the job
2. TEKsystems Mar 2013 – Dec 2015
Customer Support Associate
• Complete and validate all necessary onboarding forms and requirements with new
consultants for TEKsystems and client
• Partner with client hiring managers, internal account managers and recruiters to ensure a
smooth and timely hiring process for each consultant
• Perform background and reference checks on potential new hires – expert on international
background research
o Continuous knowledge and research conducted to stay up to date with appropriate
client and legal background check protocol
• Manage 300+ external payroll consultants using multiple client payroll systems
• Create and maintain multiple HR related Excel Spreadsheet reports to manage data
fluctuations/ trends
• Organize and manage HR records and files
• Write and place recruiting ads
o Ensure all correct company and client requirements were met and followed
• Educated on tax forms and laws throughout the United States
• Subject Matter Expert in client onboarding tool and documents
o Help develop, present, and train TEKsystems standards for the Wells Fargo compliance
account
o Maintained a perfect personal record within compliance for all managed accounts
• Train new internal employees on processes both internal and external for hiring new
consultants
• Handle and solve employee, consultant, and client critical issues
Achievements:
Trained 2 Administrative Assistants, 11 CSAs, and countless internal Recruiters and Account
Managers employees over course of employment, 2015 office Support Partner recipient, 2013
4th
Quarter Support Team recipient
Appalachian Regional Healthcare May 2012 – Aug 2012
Human Resource Intern
• Create and manage a user friendly database that meets regulatory compliance requirements
for tracking and maintaining licensure, insurance, and other relevant information on all
external contractors
o Delegate necessary actions to consultants who are out of compliance
• Perform background and reference checks on newly hired employees
• Write employment contracts, organize records and files, and assist department managers with
administrative tasks
o Oversee that all correct onboarding information is provided to each employee
o Manage hospital’s employee records retention program for the Human Resources
department
3. Applicable Skills
Multiple job shadowing hours with a Sr. Financial Crimes Investigator, knowledgeable in AML,
proficient in Microsoft Office (Excel, Power Point, Word), Peoplesoft HR Systems, First Advantage,
Sterling Infosystems, IQNavigator, Fieldglass, CARCO I-9, and E-Screen, independent worker,
excellent oral and written communicator, detail focused
Education
Appalachian State University BS in Human Resources 2012
Walker College of Business Completed degree in 3-1/2 years
Recognitions: Honor Society
Cum Laude
Dean’s List – every semester, every year
TEKsystems Field Support Team of the Quarter - Q4 2013
TEKsystems Support Partner Award - 2015
Affiliations: Sigma Lota Epsilon (SIE)
Gamma Beta Phi
Society for Human Resource Management (SHRM)
National Society of Collegiate Scholars
Appalachian State University Equestrian Team
Community Activity
Special Olympics volunteer
2011 COB Club Expo
Equine trainer/exerciser
Equine handler for intercollegiate Dressage Association horse show 2010
Church Choir
School Honors Ensemble
St. Jude’s Benefit Horse show
Volunteer for Boone Humane Society
References
Suzanne Zumbach - Supervisor
Recruiting Manager, Enterprise Staff Groups – Wells Fargo
P: (704) 374-6308
E: Suzanne.Zumbach@wellsfargo.com
Kenisha Smallwood – Supervisor
Customer Service Supervisor – TEKsystems
C: (757) 561-8500
E: KenishaSmallwood@outlook.com
Michelle Jackson – Co-Worker
Staffing Specialist – Wells Fargo
