1. CURRICULUM VITAE
Shiva Priya
Mob: +91 7845414431
shivpriya2020@gmail.com
Professional Synopsis
Overall 9 years of total work experience which includes 7 years of work experience associated
with Infosys in Information Technology Industry encompassing UK and US immigrant and
non-immigrant work petition process and visa stamping and rich experience in corporate
back-end business support responsibilities in all the documentation activities.
Work Experience
Organization: Vagus Technologies (From Dec 15 till date)
Responsibilities handled as Immigration Specialist
• Handling the entire Green Card process such as PERM/I-140/GC processing in EB-2/EB-3
categories
• Helping out candidates regarding their H1B Sponsorship/Transfers/extension/RFEs
• Acting as Subject Matter Expert to the Business Enabling Departments regarding US
Immigration as they pertain to Company’s policies.
• Guiding Internal Operation Teams on US Immigration Laws and Practices for use and
implementation of US Immigration programs
• Preparation and filing of immigrant and non-immigrant visa applications with US Citizenship
and Immigration Services, and Department of State, by preparing Petition Letters and
appropriate Forms
• Preparing responses to Request for Evidence by researching immigration laws and procedures
• Have through knowledge and experience in L1, H1, B1, H1B TRANSFER (premium/Normal),
Handling I-140 RFE's, PERM Audits, Documents gathering from all the employees and guiding
the job seekers in GREEN CARD Processing (EB2, EB3)
• Accountable for reviewing work permit documents for United States & giving appropriate
advise to employees on complete immigration process
• Conducting Monthly feedback sessions and one to ones with team members.
• Optimizing resources by implementing corrective action plan based on reviews
• Career Pathing sessions for team members and identifying their training needs creating
modules and sessions around it
• Delivering service that meets SLA and delights the customer
• Thorough understanding of customer’s business and market sector and able to use that
knowledge to anticipate how future services offers need to evolve to meet customer
requirements.
• Excellent people management, communication and presentation skills
Organization: Infosys BPO Ltd (From April 2007 till Nov 2015)
Global Immigrations:
Responsibilities handled as Process specialist (From Nov 2008 to Nov 2015)
• Worked with Global Immigration team to support for employees travelling from India
outwards and from one alien country to another alien country.
• Provided an end to end solutions to the queries received and discover unique and innovative
methods to manage the client and the process
Shanthi Mansion
1st
Floor, Salai Rd
Woraiyur, Tiruchirappalli,
Tamil Nadu, 620003

2. CURRICULUM VITAE
• Worked as a DC contact for Global immigrations in Bangalore for visa stamping process.
• Involved with the documentation process, responding to employee’s queries via emails and
phone calls (when and if required) and managing employee walk-ins.
• Took ownerships of the transactions/Applications and coordinate with other functions like
compliance, finance and information systems and the Business units to achieve the desired
result and thus the internal customer satisfaction/delight.
• Preparation of necessary documentation and applications for filing work permits on behalf of
the employees to the consulates/authorities.
• Conducted Visa Briefing for US travelers and Mock interviews for Blanket L1 visas. Giving
feedback to employees on how to prepare and rejecting if employee not able to explain /
justify his requirement onsite.
• Conduct weekly team call to update all locations with latest update, discuss issues faced and
try to find out solution.
• Prepared daily reports related to operations and involved in process transformation projects
• Document preparation of L1 & H1 visa for fresh, extension and amendment for US
• Procured LCA for H1 visa and end to end processing of LCA
• Interacted with the employees for requirement gathering and case analysis
• Coordinated with employees and client-managers for the smooth functioning of process.
• Followed up with Employees to get the required Documents
• Analyzed the RFE (Request for Evidence) query that we received from USCIS.
• Validated data & documents for all the countries
• Booked the appointment for the consulate interview for the employees
• Guided employees on various immigration related tools
• Resolved all the different queries through expert advise
• Worked as a back-up for multiple processes ensuring the continuity of the business
• Took training sessions whenever required
• Conducted team building activities and actively participated in it
• Successfully managed visa related matters; resolved issues related to visa, travel and other
travel related activities
• Responsible for coordinating visa stamping applications for US, APAC and LATAM Countries as
per the SLA
• Followed system for verification of documents required for processing applications
• Made process improvement and Modifying the processes as and when immigration policies
change
Yahoo! A leading Search engine marketing:
Responsibilities handled as Process Executive (From April 2007 to Oct 2008):
• Reviewed and edited the ads submitted by the advertisers in accordance with Yahoo search
engine marketing guidelines.
• Verified their apt relativity between the submitted keywords, description and URLs.
• Blocked the advertisers violating the risk, trademark and prescription drug policies.
• Uploaded the fully guideline adhered ads to online.
• Rejected the non-adhered ads and sending it back to the advertiser with a prompt reject
reason.
• Processed the ad listings within client set time limits and in accordance with company
standards and policies.
• Maintained high level of accuracy in production and quality.
• Delivered a good end user experience and client satisfaction.
• Provided Knowledge Transfer to the new hires on process and domain aspects, solving their
queries and following up with their developments.
• Provided audit and update sessions as and when required
• Created the new account for the client.
• Checked the URLs and its functionalities
• Reviewed & approved the ads submitted by the advertisers

3. CURRICULUM VITAE
• Checked for all the non – compliance based on the US online marketing guidelines
• Checked and analyzed the content of the ads
• Analyzed the relevancy of the ads submitted to the bidded keywords and descriptions
Certifications
• T-100/200 HRO Foundation Course
• Milestone 2.0/3.0 Infosys HR services
• Completed Level 2 & 3-Cultural Sensitivity training
• Yellow Belt Training
Honors & Awards
• I - Star Award from INFOSYS
• Excellence Award on overall matrix & many Spot Awards
Achievements
• Have successfully handled a team of 10 people as subject matter expert.
• Have successfully stabilized a newly transited process.
• Have successfully ensured training of executives on visa processing.
• Got 5 times highest Productivity award from the client (Yahoo! and Bing) and 3 times
‘Individual Extra Miler’ awards for keep maintaining 100% quality from Infosys.
• Got continuous 3 times ‘the Best team player’ award in Global Immigration process.
Academic Accomplishments
Course College / Board / University Year of Passing
B.Sc Marwari College (Tilkamanjhi
University), Bhagalpur.
2000 – 2003
Pre – Degree Marwari College (PU Education Board),
Bhagalpur
1998 – 2000
S.S.L.C Shahapur high School (Bihar School
Examination Board), Bhagalpur.
1997 – 1998
PERSONAL PROFILE
Father’s Name : Shri Kaushal Kishore Singh
Date of Birth : 07-03-1982
Gender : Male
Languages Known : English, Hindi
Marital Status : Married
Nationality : Indian
Hobbies : Singing and Listening music
DECLARATION:

4. CURRICULUM VITAE
I hereby declare that the above particulars are true to the best of my knowledge and belief.
DATE:
PLACE: (Shiva Priya)