Susan Warren is a payroll professional with over 20 years of experience supervising payroll teams and processing payroll for companies with thousands of employees. She is currently a Payroll Supervisor overseeing a team that processes payroll for over 2,000 employees across 15 states. Previously she has managed payroll for companies with over 17,000 employees in all 50 states. She is proficient in various payroll systems and software and takes a collaborative approach to her work.

1. S U S A N W A R R E N , C P P
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S T R E E T , S C U R R Y , T X 7 5 1 5 8
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( E ) warrenstx@centurylink.net
QUALIFICATIONS SUMMARY
Payroll professional experienced working in fast-paced environments demanding strong
organizational, technical, and interpersonal skills. Trustworthy, ethical, discreet, and committed
to superior customer service. Confident and poised in interactions with individuals at all levels.
Detail-oriented and resourceful in completing projects; able to multi-task effectively.
EXPERIENCE
Robert Half/Locke Lord LLP 2015–Present
Payroll Supervisor
 Directly supervise a team of 3 Payroll Processors.
 Sucessful in implementing payroll processing procedures to comply with IRS and Department
of Labor payroll laws. Including developing a monthly payroll processing calendar with
clearly defined deadlines for file submissions to our 401k administrator, United Way funding,
and payroll tax authorities.
 Oversee all payroll related functional areas (tax, garnishments, timekeeping, etc.) for payroll
processing of 2,000+ employees in 15 states.
 Coordinate with HR and Finance team to insure proper benefit deductions and general ledger
balancing.
 Coordinate testing of system updates and upgrades with all departments impacted by system
changes.
 Assist payroll processors and HRIS with researching payroll system errors.
 Update processing procedures and checklists as needed with regard to processing changes and
state/federal requirements.
 Successfully implemented a centralized payroll mailbox for submission of all payroll related
entries and requests.
Programs Used: ADP PayExpert, TimeClock Plus, Microsoft Outlook, Microsoft Word,
Microsoft Excel and Microsoft PowerPoint.
EXL Services 2014–2015
Payroll Manager
 Directly supervised a team of 5-7 Payroll Processors. Including mentoring and coaching
individuals to be successful in their work (strongly encouraging further education and
FPC/CPP certification), cross training processors to cover multiple areas of responsibility,
and focus on team meetings to develop a collaborative work environment.
 Managed all payroll related functional areas (tax, garnishments, timekeeping, etc.) for payroll
processing of 17,000+ employees in all 50 states.
 Coordinated with HR field transition teams on upcoming mergers and acquisitions. Including
cross functional meetings to gather information and assess resources needed for successful
transition of payroll and benefits.
 Coordinated testing of system updates and upgrades with HRIS/HRIT.
 Assisted payroll processors and HRIS with researching payroll system errors.
 Updated processing procedures and checklists as needed with regard to processing changes
and state/federal requirements.
 Successfully implemented new paycard payroll option using First Data/Money Network.
Including employee campaign for training and enrollment in the paycard option.

2.  Programs Used: Workday, PeopleSoft 9.1, Microsoft Outlook, Microsoft Word, Microsoft
Excel and Microsoft PowerPoint.
Le Duff America 2013–2014
Payroll Manager
 Directly supervised a team of six Payroll Processors.
 Coordinated special projects and calendars for Cross Functional meetings with other
departments.
 Coordinated with HR field transition teams on upcoming mergers and acquisitions.
 Coordinated testing of system updates and upgrades with HRIS/HRIT.
 Worked directly with the Payroll and HRIS Director on garnishment and tax implementation
projects with ADP.
 Assisted payroll with errors related to employee setup information.
 Assisted payroll processors and HRIS with researching payroll system errors.
 Assisted staffing with upgrade testing and system enhancement testing.
 Updated processing procedures and checklists as needed with regard to processing changes
and state/federal requirements.
 Programs Used: PeopleSoft 8.9 and 9.1, Microsoft Outlook, Microsoft Word, Microsoft
Excel and Microsoft PowerPoint.
CB Richard Ellis/Trammell Crow Company 2004–2013
Data Entry Manager
 Directly supervised a team of seven Data Entry Specialists
 Coordinated special projects and calendars for Cross Functional meetings with other
departments.
 Coordinated with HR field transition teams on upcoming mergers and acquisitions.
 Coordinated testing of system updates and upgrades with HRIS/HRIT.
 Worked directly with benefits team on vendor load issues for benefit deductions.
 Assisted payroll with errors related to employee setup information.
 Assisted payroll processors and HRIS with researching payroll system errors.
 Assisted staffing with upgrade testing and system enhancement testing.
 Updated processing procedures and checklists as needed with regards to processing changes
and state/federal requirements.
 Programs Used: PeopleSoft 8.9 and 9.1, Microsoft Outlook, Microsoft Word, Microsoft
Excel and Microsoft PowerPoint.
Payroll Team Lead/Payroll Analyst 2004–2011
 Served as back-up to Payroll Director and Payroll Supervisor managing a team of seven
payroll processors and three tax analysts.
 Processed payroll for 20,000 U.S employees and 3000 Canadian employees
 Coordinated special projects and calendars for payroll group.
 Processed payroll requests and paperwork for the biweekly/hourly employee payroll as
needed. Also assisted payroll processors with payroll compliance questions.
 Coordinated payroll processing for Canada and USA on-cycle and off-cycle payrolls.
 Assisted payroll processors and HRIS with researching payroll system errors.
 Worked with HRIS testing PeopleSoft updates and upgrades.
 Updated processing procedures and checklists as needed with regards to processing changes
and state/federal requirements.
 Programs Used: PeopleSoft 8.9, Microsoft Outlook, Microsoft Word, Microsoft Excel and
Microsoft PowerPoint.

3. EDUCATION
Executive Secretarial School 1993-1994
Attended one year of business school studying computers and business law.
 Certified Payroll Professional 2010-Current
E - M A I L : W A R R E N S T X @ C E N T U R Y L I N K . N E T
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S T R E E T • S C U R R Y , T X 7 5 1 5 8 • P H O N E ( 4 6 9 ) 4 7 4 - 1 5 8 0