Current Resume

1. Harith R. Miles
357 Las Colinas Blvd E #223
Irving, TX 75039
Phone: 214-531-1123
E-mail: harithmiles@yahoo.com
:
Objective
My objective is to further enhance my career growth, develop future leaders, adhere to
policy, oversee and enhance daily operations, and support my livelihood and work/life
balance; as part of an organizations dynamic management team. I am interested in
working, as part of a diverse and dynamic winning organization.
Education
Bachelor of Science (12/11/1998)
 Jarvis Christian College - Interdisciplinary Study/Generic Special Education
Work Experience
Texas Department of Family & Protective Services
12/28/2008 to Present - CPS Supervisor
Job Duties/Functions: •Plan and manage unit operations to achieve program and
regional objectives for service delivery by monitoring caseloads and budgets, consulting
with staff on case related issues, approving leave, and holding individual conferences.
•Manage and develop staff through unit in-service training, field visits with staff, review of
performance data, individual conferences, and agency sponsored training. •Interpret
program policy and procedures to unit staff, and the public. •Evaluate unit performance
through case readings, computer reports, and observation of unit operations to ensure
compliance with policy. • Develop and maintain effective working relationships between
Child Protective Services staff, Child Welfare boards, the general public, legal, medical,
educational, and other community resources.

2.  Resume: Harith R. Miles
Current Supervisor: Tiffany Burleson @ 318-426-7317
Time Warner Cable
1/15/2007 to 12/8/2008 - Supervisor - Billing & Repair Dept.
Job Duties/Functions: •Supervised a staff of 16 adults. •Was always visible/accessible
to answer questions of staff and callers •Take calls that your agents can't handle and be
available when an agent appears to need assistance. ◦Monitor queue and track inbound
calls. •Kept agents motivated and aware of inbound calls, calls waiting, abandonment
rate, etc. •Motivate and encourage agents through positive communication and
feedback.
Previous Supervisor: Nicole Tovar @ (972) 742-5892
Allied Vaughn
3/12/2005 to 1/10/2007 - Graphic Artist
Job Duties/Functions: •To design and create graphics that meet the specific
guidelines of commercial or marketing needs, such as displays, packaging or logo
design. •To utilize a variety of media in order to achieve the desired artistic or decorative
effects. •Prepared work to be accomplished by gathering information and materials.
•Completed projects by meeting deadlines, and coordinating with outside agencies, art
services, print vendors, etc.
Previous Supervisor: Patti Coghill @ (972) 869-0100
Standard Parking
8/17/2003 to 3/10/2005 - Facility Manager
Job Duties/Functions: •Trained and supervised an overall staff of approximately 75+
adults at Parkland Hospital and Children's Medical Center of Dallas' parking and
transportation services. •Balanced immediate and long-term objectives of hospital
facility ground transportation programs; managed and drove business deployment
activities; kept project goals and objectives aligned with business strategies.
Implemented creative and effective ways to generate and increase revenue. •To project
plan and develop parking facilities and projects; managed planning activities and details
of the work unit functions, policies, programs and services of hospital parking and
transportation programs for efficiency. •I served as liaison to stakeholders, government
agencies and hospital tenants.
Previous Supervisor: David Hirsh @ (312) 274-2000
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3.  Resume: Harith R. Miles
Fashion Cents Apparel
7/1/2001 to 8/15/2003 - Store Manager
Job Duties/Functions: •Inventory management to ensure loss prevention was at a
minimum through conducting daily inventory checks. •Implemented employee staffing
and training's. •I was responsible for hiring people with the right attitude and skills for a
retail store job. •I handled Customer Complaints and Queries. •Sales and Revenue
Management to increase customer loyalty to gain maximum profits through sales and
revenue. •Formulating Advertising and Marketing Policies to formulate attractive
advertising and marketing policies to attract customers and enhance sales and
promotion.
Previous Supervisor: Zona Watson @ (214) 946-3591
Fort Worth Independent School District
8/01/1999 to 6/1/2001 - Special Education Teacher
Job Duties/Functions: •Maintained accurate and complete student records, grade
sheets, and prepare reports on children and activities, as required by laws, district
policies, and administrative regulations. •Taught socially acceptable behavior, employing
techniques such as behavior modification and positive reinforcement. •To prepare
materials and classrooms for class activities. •Developed pupils’ academic, mental, and
physical well-being while guiding them with various life problems that they may
encounter. •Established and enforced rules for acceptable behavior and policies and
procedures to maintain order among students.
Previous Supervisor: Human Resource Dept. @ (817) 740-5520
Tandy Corporation
4/23/1998 to 7/25/1999 - Buyer
Job Duties/Functions: • Examined data and analyzed departmental purchase
requisitions for completeness and accuracy of information • Contacted departments or
various stores to clarify or complete information; determined methods to process
requisitions based on dollar amounts, timeliness was required • Reviewed existing open
contracts, and/or competitive bidding. • I handled purchase orders to pay out for
inventory replenishment's over $95,000 or more •Identified and selected vendor to
procure requisitioned commodities •Met corporate criteria such as price, quantity, quality
and delivery dates, and placed reorders •Purchased materials, equipment, supplies and
services of a specialized or complex nature in accordance with prescribed purchasing
regulations and procedures. •Responsible for nation wide store inventory, as well as
contacting the manufacturers for product replenishment and pricing
Previous Supervisor: Lisa @ (817) 415-3200
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4.  Resume: Harith R. Miles
Skills
I am a fast paced learner and proficient with many software and computer based
platforms including: PowerPoint presentations, Microsoft Word, Microsoft Excel, ACSR
(CSG), Soft Phone®, NYROC, DPOM, I-GLASS, IBM/AS400, IMPACT, Adobe
Illustrator, Adobe Photoshop, Creating .PDF files, Microsoft Outlook, Scanners, Apple
and Windows Operating system computers, fax machines, Xerox Machines, HTML for
websites, and several other essential business related platforms essential in the
workplace environment. I currently type 75 words per minute.
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