1. CHAVALIER N. JEFFREY
3414 W. 147th
Street, Apt. 9
Midlothian, Illinois 60445
(708) 595-4307
chavaliernichol@gmail.com
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Competent, versatile professional seeks to utilize education, extensive experience and proven capabilities
to benefit a progressive and well respected organization in office administration.
HIGHLIGHTS OF QUALIFICATIONS
* Results driven, service oriented, and ambitious professional with diversified experience in office administration, sales/marketing,
training/developing, and customer service.
* Expertise in solutions and consultative selling possessing excellent executive presentation, communication, and negotiation
skills.
* Ability to prioritize and efficiently multitask while identifying problems and implementing effective solutions.
* Possess a "pro" company attitude dedicated to the growth and profitability of the company.
* Computer Experience: Microsoft Office, Word, Excel, PowerPoint, and Mac Software.
CORE COMPETENCIES
* Office Administration * Sales/Marketing * Training/Mentoring
* Organization/Planning * Retail Merchandising * Bookkeeping
* Communication/Persuasive Skills * Customer Service * Negotiation
EDUCATION
Chicago State University, Chicago, Illinois
Currently Pursuing B.S., Health Sciences - Expected Date of Graduation (5/17)
and M.S., Occupational Therapy - Expected Date of Graduation (5/18)
South Suburban College South Holland, IL United States
Associate of Science (5/13)
PROFESSIONAL EXPERIENCE
PROFESSOR ALFRED BROWN, South Holland, Illinois (9/08 - Present)
Administrative Assistant
- Oversee the timely, accurate processing of daily assignments for Professor Brown’s classes at South Suburban College.
- Ensure accurate records for all students, organize files, and create/monitor class rosters utilizing Microsoft Excel.
- Read/correct English papers, assignments, and tests.
UNITED STATES POSTAL SERVICE, Chicago, Indiana (4/14 - 4/15)
City Carrier Assistant
- Sorted all classes of mail and parcels in sequence of delivery for scheduled mail distribution.
- Re-directed mail/parcels with inappropriate addresses and collected money for postage due and cash-on-delivery.
- Answered customers’ queries concerning postal regulations and services.
- Delivered/collected mail on assigned routes for scheduled mail distribution; subsequently reporting to management any
delivery issues and incidents.
Chavalier N. Jeffrey - Page Two

2. HOME DEPOT INC., Tinley Park, Illinois (3/13 - 9/13)
Sales Associate
- Daily responsibilities included top line sales to bottom line profits inclusive of customer service and providing prompt and
courteous service as Sales Associate in the Garden Center.
- Answered customers’ questions concerning plants, tools, and equipment.
- Offered exceptional customer service to differentiate and promote the company brand while educating customers on
product and service offerings.
- Collaborated with customer service team members to give exceptional service throughout the entire shopping and
purchasing experience.
- Additional experience included monitoring inventory, processing special orders, and stocking shelves.
Homer award for Outstanding Customer Service via Home Depot Inc. in 8/13.
Direct efforts resulted in increasing sales by 5% in Garden Center during tenure.
RESCARE INC., Portage, Indiana (5/12 - 9/12)
Direct Support Staff
- Assumed responsibility for welfare and care of home health care patients; monitoring vital signs, administering prescribed
oral medications, implementing individualized care plans, and maintaining patients’ charts.
- Assisted patients with bathing and other personal aspects of hygiene, set up meals, and assisted with ambulation therapy.
- Accompanied clients to physician appointments, hospitals, and stores.
- Provided patients and respective families with educational counseling and information.
HARVEY SCHOOL DISTRICT, Harvey, Illinois (5/09 - 3/12)
Office Secretary/Teaching Assistant
- Ensured efficient operation of office; directly responsible for answering/screening calls, scheduling appointments, filing,
greeting the public, and providing information as needed.
- Transmitted information/documents to school personnel via computer, fax, and mail.
- Proficient in evaluating/resolving concerns from school employees and the public.
- Delegated duties as Teaching Assistant at various schools as needed.
DEB INC., Matteson, Illinois (5/08 - 5/10)
Sales Associate
- Acquired excellent training and experience in popular women’s apparel store; stocking merchandise, counter sales,
inventory control, ordering, running registers, processing bank deposits, and customer service.
- Provided a high level of customer service by working closely with customers concerning sales/special orders.
- Trained and developed new sales associates.
- Created effective merchandise displays and implemented promotional events.
Instrumental in store increasing sales by 15% during tenure.
Associate of the month in June, 2008.