The document is a resume for Chavalier N. Jeffrey, who is pursuing degrees in health sciences and occupational therapy from Chicago State University. It summarizes his qualifications and experience in office administration, sales, marketing, training, and customer service. He has worked in various roles such as an administrative assistant, city carrier, sales associate, direct support staff, office secretary, and teaching assistant. His skills include computer programs, communication, organization, and problem-solving. He is seeking an office administration position that allows him to utilize his education and experience.

1. CHAVALIER N. JEFFREY
3414 W. 147th
Street, Apt. 9
Midlothian, Illinois 60445
(708) 595-4307
chavaliernichol@gmail.com
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Competent, versatile professional seeks to utilize education, extensive experience and proven capabilities
to benefit a progressive and well respected organization in office administration.
HIGHLIGHTS OF QUALIFICATIONS
* Results driven, service oriented, and ambitious professional with diversified experience in office administration, sales/marketing,
training/developing, and customer service.
* Expertise in solutions and consultative selling possessing excellent executive presentation, communication, and negotiation
skills.
* Ability to prioritize and efficiently multitask while identifying problems and implementing effective solutions.
* Possess a "pro" company attitude dedicated to the growth and profitability of the company.
* Computer Experience: Microsoft Office, Word, Excel, PowerPoint, and Mac Software.
CORE COMPETENCIES
* Office Administration * Sales/Marketing * Training/Mentoring
* Organization/Planning * Retail Merchandising * Bookkeeping
* Communication/Persuasive Skills * Customer Service * Negotiation
EDUCATION
Chicago State University, Chicago, Illinois
Currently Pursuing B.S., Health Sciences - Expected Date of Graduation (5/17)
and M.S., Occupational Therapy - Expected Date of Graduation (5/18)
South Suburban College South Holland, IL United States
Associate of Science (5/13)
PROFESSIONAL EXPERIENCE
PROFESSOR ALFRED BROWN, South Holland, Illinois (9/08 - Present)
Administrative Assistant
- Oversee the timely, accurate processing of daily assignments for Professor Brown’s classes at South Suburban College.
- Ensure accurate records for all students, organize files, and create/monitor class rosters utilizing Microsoft Excel.
- Read/correct English papers, assignments, and tests.
UNITED STATES POSTAL SERVICE, Chicago, Indiana (4/14 - 4/15)
City Carrier Assistant
- Sorted all classes of mail and parcels in sequence of delivery for scheduled mail distribution.
- Re-directed mail/parcels with inappropriate addresses and collected money for postage due and cash-on-delivery.
- Answered customers’ queries concerning postal regulations and services.
- Delivered/collected mail on assigned routes for scheduled mail distribution; subsequently reporting to management any
delivery issues and incidents.
Chavalier N. Jeffrey - Page Two

2. HOME DEPOT INC., Tinley Park, Illinois (3/13 - 9/13)
Sales Associate
- Daily responsibilities included top line sales to bottom line profits inclusive of customer service and providing prompt and
courteous service as Sales Associate in the Garden Center.
- Answered customers’ questions concerning plants, tools, and equipment.
- Offered exceptional customer service to differentiate and promote the company brand while educating customers on
product and service offerings.
- Collaborated with customer service team members to give exceptional service throughout the entire shopping and
purchasing experience.
- Additional experience included monitoring inventory, processing special orders, and stocking shelves.
Homer award for Outstanding Customer Service via Home Depot Inc. in 8/13.
Direct efforts resulted in increasing sales by 5% in Garden Center during tenure.
RESCARE INC., Portage, Indiana (5/12 - 9/12)
Direct Support Staff
- Assumed responsibility for welfare and care of home health care patients; monitoring vital signs, administering prescribed
oral medications, implementing individualized care plans, and maintaining patients’ charts.
- Assisted patients with bathing and other personal aspects of hygiene, set up meals, and assisted with ambulation therapy.
- Accompanied clients to physician appointments, hospitals, and stores.
- Provided patients and respective families with educational counseling and information.
HARVEY SCHOOL DISTRICT, Harvey, Illinois (5/09 - 3/12)
Office Secretary/Teaching Assistant
- Ensured efficient operation of office; directly responsible for answering/screening calls, scheduling appointments, filing,
greeting the public, and providing information as needed.
- Transmitted information/documents to school personnel via computer, fax, and mail.
- Proficient in evaluating/resolving concerns from school employees and the public.
- Delegated duties as Teaching Assistant at various schools as needed.
DEB INC., Matteson, Illinois (5/08 - 5/10)
Sales Associate
- Acquired excellent training and experience in popular women’s apparel store; stocking merchandise, counter sales,
inventory control, ordering, running registers, processing bank deposits, and customer service.
- Provided a high level of customer service by working closely with customers concerning sales/special orders.
- Trained and developed new sales associates.
- Created effective merchandise displays and implemented promotional events.
Instrumental in store increasing sales by 15% during tenure.
Associate of the month in June, 2008.