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DPvH resume Nov 2016

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David P. van Heerden
Rockaway, NJ Ÿ 973.997.7295 Ÿ vanheerden@gmail.com
	
	
Top-performing professional with over a decade of sales and marketing leadership experience. High degree of adaptability
with strong sales, leadership, creative, communication, negotiation, and presentation skills. Energetic, high performing
automotive sales manager with proven finance and sales track record and a passionate focus on customer service.
core competencies
• Practiced, persuasive negotiator
• Detail oriented project manager
• Proven problem solver
• Exceptional communicator
• Accomplished team leader
• Strong technical expertise
• Social media savvy
• Motivational leader
• Excellent people skills
experience
sales
customer service
finance
marketing
relationships
leadership
management
• Presented and sold customized vehicle Financing and Insurance (F&I) options,
tailored to each individual customer, while maximizing sales volume and profits.
• Consistently generated F&I profits greater than $50,000/month by balancing bank
residuals and insurance products sold, averaging ~$1,000 per retail vehicle sold.
• Highly sought-after sales contact in local market area based on internet and
word-of-mouth reviews/referrals.
• Contributed to increasing new vehicles sales from 25 to 45 vehicles per month,
over a span of 3 months, while increasing year over year overall gross profits.
• Coached sales staff and provided developmental feedback to staff members. Led
sales meetings with team members to establish sales and customer retention goals.
• Successfully tracked revenues and implemented effective sales techniques to
achieve regional and national goals.
• Developed and nurtured strong relationships across all functional areas of the
dealership, and in other dealerships, in order to stay current on market trends,
share best practices, and increase revenue from sales to service.
• Practiced and persuasive negotiator working within corporate and regulatory
guidelines to resolve conflicts, drive sales, and support customer satisfaction
with positive experiences and outcomes.
• Served as key member of various marketing and sales teams, specializing
in strategic development of marketing and sales presentations and collateral.
• Excellent problem solver with ability to determine client needs through effective
communication and listening. Tasked with vetting of over 50 projects per month
to determine key client objectives, allocate resources, oversee project direction
and budget, and ultimately responsible for project success and client experience.
• Creative thinker focused on finding positive outcomes with integrity and mutually
beneficial results.
• Strong client/customer service focus. Proficient in handling customer satisfaction
complaints and implementing successful, mutually agreeable resolutions.
Successfully developed and maintained long-term relationships with clients,
customers, and colleagues. Recipient of multiple customer service awards in
recognition of this effort.
• Skilled manager responsible for leading various teams of professionals and
managing the overall workflow for busy, deadline-driven environments.
• Accomplished working independently and within team environments to achieve
personal and corporate objectives.
• Detail oriented project manager with successful history of managing timelines
and budgets, achieving project goals, and enlisting resources as necessary.
Strong attention to detail working within industry regulatory constraints.
• Technical expertise in wide range of business and industry software with
an aptitude for learning/implementing new skills quickly.
employment
2014 - present Open Road Cadillac of Morristown // Florham Park, NJ
2016 - present New Vehicle Sales Manager
2015 - 2016 Finance & Insurance (F&I) Business Manager
2014 - 2015 Sales Brand Specialist
2004 - 2014 PricewaterhouseCoopers LLC // Florham Park, NJ & New York, NY
2011 - 2014 Senior Manager: Marketing & Sales/Regional team leader
2009 - 2011 Manager: Marketing & Sales
2007 - 2009 Associate: Marketing & Sales
2004 - 2007 Contract Graphic Designer: Contracted to Randstad USA
2003 - 2004 Samsung Electronics America // Mt. Arlington, NJ
Digital Service Coordinator
2002 - 2003 Verizon Wireless (contracted to Adecco USA) // Lawrenceville, NJ
Customer service/sales associate
	
education/professional development
• Cadillac Certified Technology Expert—Open Road Cadillac (2014–2016)
• Dale Carnegie—How to Win Friends and Influence People in Business (2013)
• PwC Marketing & Sales Pursuit: Creating Opportunities and Winning Work (2011)
• Bachelor of Science - Business Administration—Rider University, Lawrenceville, NJ—2 semesters left (2000–2003)
accomplishments/proficiencies
• 2006 PricewaterhouseCoopers Chairman’s Award winner
• 2008 PricewaterhouseCoopers Chairman’s Award winner
• 2013 PricewaterhouseCoopers Pursuit in Action Award
• Fluent in English and Afrikaans
• Proficient in Microsoft Office Suite (Word, PowerPoint, Excel, Outlook), Lotus Notes, Reynolds & Reynolds Era
Ignite/Access, Adobe Creative Suite (PhotoShop, InDesign, Illustrator), Adobe Acrobat Professional

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DPvH resume Nov 2016

  • 1. David P. van Heerden Rockaway, NJ Ÿ 973.997.7295 Ÿ vanheerden@gmail.com Top-performing professional with over a decade of sales and marketing leadership experience. High degree of adaptability with strong sales, leadership, creative, communication, negotiation, and presentation skills. Energetic, high performing automotive sales manager with proven finance and sales track record and a passionate focus on customer service. core competencies • Practiced, persuasive negotiator • Detail oriented project manager • Proven problem solver • Exceptional communicator • Accomplished team leader • Strong technical expertise • Social media savvy • Motivational leader • Excellent people skills experience sales customer service finance marketing relationships leadership management • Presented and sold customized vehicle Financing and Insurance (F&I) options, tailored to each individual customer, while maximizing sales volume and profits. • Consistently generated F&I profits greater than $50,000/month by balancing bank residuals and insurance products sold, averaging ~$1,000 per retail vehicle sold. • Highly sought-after sales contact in local market area based on internet and word-of-mouth reviews/referrals. • Contributed to increasing new vehicles sales from 25 to 45 vehicles per month, over a span of 3 months, while increasing year over year overall gross profits. • Coached sales staff and provided developmental feedback to staff members. Led sales meetings with team members to establish sales and customer retention goals. • Successfully tracked revenues and implemented effective sales techniques to achieve regional and national goals. • Developed and nurtured strong relationships across all functional areas of the dealership, and in other dealerships, in order to stay current on market trends, share best practices, and increase revenue from sales to service. • Practiced and persuasive negotiator working within corporate and regulatory guidelines to resolve conflicts, drive sales, and support customer satisfaction with positive experiences and outcomes. • Served as key member of various marketing and sales teams, specializing in strategic development of marketing and sales presentations and collateral. • Excellent problem solver with ability to determine client needs through effective communication and listening. Tasked with vetting of over 50 projects per month to determine key client objectives, allocate resources, oversee project direction and budget, and ultimately responsible for project success and client experience. • Creative thinker focused on finding positive outcomes with integrity and mutually beneficial results. • Strong client/customer service focus. Proficient in handling customer satisfaction complaints and implementing successful, mutually agreeable resolutions. Successfully developed and maintained long-term relationships with clients, customers, and colleagues. Recipient of multiple customer service awards in recognition of this effort. • Skilled manager responsible for leading various teams of professionals and managing the overall workflow for busy, deadline-driven environments. • Accomplished working independently and within team environments to achieve personal and corporate objectives. • Detail oriented project manager with successful history of managing timelines and budgets, achieving project goals, and enlisting resources as necessary. Strong attention to detail working within industry regulatory constraints. • Technical expertise in wide range of business and industry software with an aptitude for learning/implementing new skills quickly.
  • 2. employment 2014 - present Open Road Cadillac of Morristown // Florham Park, NJ 2016 - present New Vehicle Sales Manager 2015 - 2016 Finance & Insurance (F&I) Business Manager 2014 - 2015 Sales Brand Specialist 2004 - 2014 PricewaterhouseCoopers LLC // Florham Park, NJ & New York, NY 2011 - 2014 Senior Manager: Marketing & Sales/Regional team leader 2009 - 2011 Manager: Marketing & Sales 2007 - 2009 Associate: Marketing & Sales 2004 - 2007 Contract Graphic Designer: Contracted to Randstad USA 2003 - 2004 Samsung Electronics America // Mt. Arlington, NJ Digital Service Coordinator 2002 - 2003 Verizon Wireless (contracted to Adecco USA) // Lawrenceville, NJ Customer service/sales associate education/professional development • Cadillac Certified Technology Expert—Open Road Cadillac (2014–2016) • Dale Carnegie—How to Win Friends and Influence People in Business (2013) • PwC Marketing & Sales Pursuit: Creating Opportunities and Winning Work (2011) • Bachelor of Science - Business Administration—Rider University, Lawrenceville, NJ—2 semesters left (2000–2003) accomplishments/proficiencies • 2006 PricewaterhouseCoopers Chairman’s Award winner • 2008 PricewaterhouseCoopers Chairman’s Award winner • 2013 PricewaterhouseCoopers Pursuit in Action Award • Fluent in English and Afrikaans • Proficient in Microsoft Office Suite (Word, PowerPoint, Excel, Outlook), Lotus Notes, Reynolds & Reynolds Era Ignite/Access, Adobe Creative Suite (PhotoShop, InDesign, Illustrator), Adobe Acrobat Professional