This document contains Jefferson Cordova's resume. It summarizes his work experience in marketing, customer service, and call center roles in the Philippines and United Arab Emirates over the past 15 years. His objective is to utilize his qualifications and skills, especially in sales, customer service, marketing, to contribute to a stable company. The resume lists his roles and responsibilities at various companies and includes his education, skills, and personal details.

1. JEFFERSON M. CORDOVA
Al Jafliya Mankhool Villa 179
Dubai United Arab Emirates
Mobile # +971521432262
E-mail add. marketing.expertclass@gmail.com
CAREER OBJECTIVE
Customer service and Goal oriented, seeking for a position in a company that will help me to utilize my
qualification and skills. To contribute my acquired, but not limited to, skills from sales, customer service
relationship and marketing in any prestigious company. To join a company that offers me a stable and
positive atmosphere and inspires me to enhance and therefore to innovate the work culture for the
betterment for all parties concerned.
WORK EXPERIENCES:
Marketing Supervisor
Expert Class Building Cleaning Services
Oud Mehta, business venue mezzanine
floor Dubai United Arab Emirates
May 05, 2016 up to present
JOB DESCRIPTION
 Preparing planning and project
managing the publication of all publicity
material to maximize promotion.
 Creating marketing campaigns and
working with the company’s external
vendors followed by execution.
 Contributing to the annual marketing
plan.
 Evaluating the effectiveness of all
marketing activity.
 Market analysis, trends and
opportunities by suggesting promotions
to management to drive sales.
 Provide administrative support to the
facility management for the preparation
of meeting including agendas,
distribution of papers, minute taking,
and follow up action on matters arising
from meeting to enhance the
effectiveness.
 Evaluated operations in order to make
necessary changes.
 Responsible for the quality of provided
service in accordance with the company
standards.
 Managing cash and payment system
based on procedures and policies.
 Resolved problem and complaints of
customers with corrective action.
Ejadah Asset Management Group
March 13, 2013 – March 19, 2016
Job location:
CUSTOMER SERVICE
REPRESENTATIVE/RECEPTIONIST
Dubai Healthcare city
AMC building No.14
Ground floor main reception
Dubai International Financial Center (former
location)
Ground Floor of Gate Village 1 to 10 of DIFC
Dubai, United Arab Emirates
JOB DESCRIPTION
 Answer, screen and forward any
incoming phone calls while providing
basic information when needed.
 Serve visitors by greeting, welcoming,
directing and announcing them
appropriately.

2.  Maintain security by following
procedures and controlling access
(monitor logbook, issue visitors
badges)
 Receive and sort daily
mail/couriers.
 Update appointment calendars and
schedule meetings/appointments.
 Perform other clerical receptionist
duties such as filing, photocopying,
collating, faxing etc.
CALL CENTER AGENT (Research Analyst)
Salesify Philippines
17thflr Tower 1 The Enterprise Center,
Ayala Avenue, Makati City
June 25, 2012 – March 8, 2013
JOB DESCRIPTION
 Providing research support for project
analysis.
 Analyzing information to make
appropriate investment decision.
 Sending whitepaper upon RPCRight
Party Contact )agree.
 Updating all the leads that has been
provided.
 Convince clients to receive whitepapers
regarding IT related information.
 Generate Leads by contact discovery.
CALL CENTER AGENT (GE Retail Bank-RS F
Collection Specialist)
Iqor, Philippines
Berthaphill 2 Clark Angeles, Pampanga
Philippine
October 19, 2009 – May 03, 2012
JOB DESCRIPTION
 Reviewing open accounts for
collections efforts.
 Resolves client-billing problems and
rescues accounts receivable
delinquency, and applying good
customer service in timely manner.
 Making outbound collection calls in a
professional manner while keeping and
improving customer relations.
 Collect customer payment in
accordance with payment due dates.
 Identify issues attributing to account
delinquency and discuss them with
management.
 Provide time follow – up on payment
arrangements.
CALL CENTER AGENT
Norbell Philippines (Call Center Representative
Y.A.K Communication Services)
Masamat, Mexico, Pampanga
February 27, 2008-June 10, 2008
JOB DESCRIPTION:
 Use questioning and listening skills that
support effective telephone
communication.
 Making outbound calls in a professional
manner while keeping and improving
customer relations.
 To provide customer satisfaction by
giving extra mile of service to your
customer‘s complaints and provide first
resolution to the problem.
 We provides low rates long distance call
within USA and Canada
SEMINAR ATTENDED:
100 hours Call Center Training Course
TESDA scholar
Norbell training School
Mexico, Pampanga.
December 2007-january 2008
100 hours Call Center Training Course
Golgates Academy
City of San Fernando
PGMA TESDA Scholar Food and Beverage
NCII (Holder) with a nominal duration of (336
hours)
Saint Mary’s Angels of Pampanga.

3. EDUCATION:
Tertiary: Holy Cross College
Sta. Lucia, Sta. Ana, Pampanga.
Commerce major in Business Management
(2003 TO 2004)
Secondary: San Isidro High School
San Isidro Sta. Ana Pampanga
(1999 TO 2003)
SPECIAL SKILLS:
 Computer literate(Microsoft application
Such as Ms Software, Ms Excel, Ms
Word)
 Good Customer Relationship (excellent
in Communication/listening)
 Self Motivation
 Goal Oriented
 Flexible team player
PERSONAL BACKGROUND:
Date of birth: June 12, 1986
Place of birth: Lacmit, Arayat
Pampanga, Philippines
Civil status: Single
Sex: Male
Height: 5’5
Weight: 120 lbs.
CHARACTER REFERENCES:
Ms. Rachelle T. Cruz
Human Resources
Expert Class
Dubai, UAE
Mobile # +971569190220
+971509770645
Ms. Mirza Salting
Assistant Manager, Noor Bank
Dubai, UAE
Mobile # +971504510615
JaviPabalan
Call Center Agent, NMC Hospital
Abu Dhabi, UAE
Mobile # +9710562392317
Citizenship: Filipino
Passport: EB7376180
Religion: Christian
Dialects: English, Tagalog
Passport NO: EB7376180