Abdul Azim has over 10 years of experience in IT support roles across various industries. He has extensive technical skills including virtualization, Windows server administration, networking, and troubleshooting hardware and software issues. His background includes roles providing first, second, and third line support to users as well as maintaining infrastructure across multiple sites. He has several IT certifications including Microsoft and CompTIA and holds qualifications in business, IT support, and networking.

1. ABDUL AZIM
42 Clova Road, London, E7 9AH
07729 974 044
a_azim@hotmail.co.uk
Profile
I have extensive experience both on the server, & clientside,of a wide variety of domains infrastructure,and the proven
ability in troubleshootingof all aspects of hardware,in both largecorporateand small business environments.
COMPUTER SKILLS
VMWare, and VM Sphere Virtualisation
DOS/NT/ME/2000/XP/Vista/7 Internet Explorer, Netscape, Mozilla Firefox,Safari
Windows 2003/2008 Server Active Directory & Sites and Services
PC Anywhere, VNC, RDP, VPN MicrosoftOffice’95/97/00/03/07/10
Networking of LAN, WAN, servers, PC, and printers Photoshop 5.5/6.0,
PC supportand upgrades Laptop supportand installation
HTML PASCAL
EmploymentHistory CiscoAnyConnect

Concordia Health Group (IT) Assistant/Engineer Oct 2014-Jan 2015
 Ability to be the first point of call for any technical equipment issues.
 Maintain the user infrastructure of desktops, laptops, and printers.
 Troubleshoot, diagnose and repair hardware issues on desktops, laptops, printing devices, switches.
 Service Requests, Incident& Problem Management for internal users,with ownership of 1st to 3rd line response for all
desktop/Network.
 Carry out the regular proactive maintenance and administration tasks required to ensure stable and reliable office IT
equipment.
 Ensure that all technical work is carried out in accordance with processes and frameworks necessary for the effective
functioning of the company as a whole.
 Maintain IT inventory
 Configure remote SAAS applications (including SystemOne, EMIS, Claromentis, service desk, VOIP)
 Escalate issues to the appropriate company, department, or person as required.
 Constantly strive to improve company performance and processes.
 Ensure NHS information governance standards are kept
IT Support Officer, Refuge Action, Victoria London Aug 2014-Sept 2014
 1st-3rd Line User Support.
 VMWare, and VM Sphere Virtualisation
 Provided user support over 9 regional sites
 Supported Exchange, and Server 2012
 Win 7 client support/Windows Server 2012 administration
 Citrix and SCCM, (System Centre Configuration Manager)
ICT Service Desk Analyst, Westminster, Houses of Parliament Sept 2010 – Feb 2011
• Providing1st/3rd linesupportfor Microsoft Applications, remote technologies, in accordance with agreed standards
and procedures
 Mac OS Support
• Resolution of network issues for remote and deskbound users alike
• Imaging and cloning of PCs, laptops, and servers according to customer requirements
• Resolving of hardware faults for PCs, laptops, printers & servers
• Responsibility of tracking all new and used hardware stock
• Configuration of e-mail/user accounts
ICT Helpdesk Engineer, Lammas School & Sports College July 2008 – Oct 2008
• Providing telephone and remote support for Microsoft Applications, and music production applications, (e.g.
CUBASE, Propellerhead REASON)
• Call logging, and escalation when required on the REMEDY call logging system
• Server/Network maintenance/Onsite and remote Support.
• Assisted in maintenance of SIMS, and PARS, (Online Register/Diary).
• Installed and configured OHP’s and interactive whiteboards.
• Restored and created weekly backups.
• Printer configuration/troubleshooting.
• Telephony patching.
• Veritas Netbackup.

2. • Installed/Set up and configured Terminal Services.
PC/Network Engineer, Hammersmith and Management College (HMC) Sept 2007 – July 2008
• PC/Network maintenance.
• Windows 2003 server configuration.
• Group Policy Object administration and user Permission control
• User and Administrator support
• Active Directory maintenance.
• Hardware support.
Computer Network Engineer, Self-employed Aug 2007 – Sept 2008
• Maintenance of PC, servers and networks for privatebusiness clients
• LAN/WAN configuration and support,includingdomain implementation.
• Providingprompt, clear and effective User support/End User support.
• Reliableand efficientHardware/Software support. Network Engineer,
Sophisticated Retail (Import & Export) Sept 2004 – Aug 2007
 Sole responsibility for maintaininga 70 User network, across 3 sites for the admin office of the retail outlet.
 Upgraded the ClientServer network to a fully functional Domain.
 Setup and administered 3 offices with Windows 2003 server with Active Directory and Exchange 2003.
 Trained 20 new staff, to take over infrastructure.
Education & Training
Microsoft Windows 7 MCTS
 Windows 7 Basics  Usingthe Desktop
 Working Files and Folders  Personalising Windows 7
 MicrosoftServer 2008 MCTIP
 Manage the DNS and DHCP server infrastructure
roles.
 Configure secure and efficient access to file
services.
 Configure and manage Distributed FileSystems.
 Manage fileresources by usingFileServer
Resource Manager.
 Configure and secure Remote Access.
 Manage Active Directory Domain Services.
 Configure Active Directory object administration
and Domain Trust.
 Create and manage Group Policy objects.
 Configure user and computer settings by using
Group Policy.
 Implement security settings by usingGroup
Policy.
 Provideefficient network access for remote
offices.
 Monitor and maintain Windows Server 2008.
 Manage Windows Server 2008 backup,restore,
and recovery.
MCP Microsoft Certified Professional in Windows XP Professional
Newham College of Further Education, WelfareRoad, Stratford, London E15
A+Certified Professional
 Installation,Configuring,Upgrading
 Preventative Maintenance
 Motherboard, Processors,Memory
 Printers
 Diagnosingand Troubleshooting
Network +
 Media and Topologies
 Protocols and Standards
 Network Implementation
 Network Support
ACADEMIC QUALIFICATIONS
Higher National Diploma, (Level 5)
 Business & Administration
Intermediate and Advanced PC Support – City and
Guilds
• Microcomputer OperatingSystem and
Environments
• Data Communications and Networks
• Electronic Servicing
• Microcomputer Systems Installation and
Maintenance
GNVQ in Information Technology • Usingsoftware packages to satisfy user
requirements through teamwork
• Introductions to software development
• Information Technology
• Communication
• Introduction to Information Technology
• UsingInformation Technology
• Organisations & Information Technology
• Communications Information Technology
5 GCSE passes:
• Mathematics
• English
• English Literature
• Information Technology
• Science
References: Available upon request.