Curriculum vitae for System/Cloud Engineer. Want an exciting opportunities in advanced and well structured organization to enhance my technical skills and to deploy my already earned experience to enhance the productivity of organization.

1. Muhammad Usman Rafique
Mobile: +92333-6905093; +92315-4390093
Skype: usmanrafique121
EMPLOYMENTHISTORY
Company Metropolitan Warehouse and Delivery Corp.
Designation System Administrator
Dates Feb 2016 – present
Responsibilities
 Installation and management of Active directory Domain, ADC
 Deployment of group policies in Domain Controller, both user
based and computer based
 To work with and through rest of the team members in order
to deliver the backend Office/Enterprise Application Services
and other related services to all internal customers
 Manage Enterprise Application portfolio includes, but not
limited to Active Directory, Proxy servers, print servers, file
servers.
 Act as Level 2 support for End User Computing services.
 To ensure, perform and maintain backups of all IT systems
such as to ensure complete recovery of any system/application
if required; also performing regular tests of the
backup/recovery process.
 To remain available for providing technical guidance to IT
Support/Helpdesk staff or other IT teams regarding all urgent
requests related to any of the managed systems and services.
 Internal/external stakeholders management & design efficient
SLAs.
 Delivery of support services through vendor
 To ensure all IT operational work is duly comply with ITIL
standards
 Management of office 365 for email users and Azure services
 Management of NAS devices WD devices
 Highlight and document all network risks
 Installation, management and up-gradation of ESXi for multiple
machines for data centre virtualization
 VMware workstation and Hyper-V management
 Configuration and management of High Five Conference device
with Dolby audio setup

2.  Management of Allworx VoIP setup
 Exchange 2013 management
 SCCM 2012R2 management
 AWS Solution Architect Associate training
Company MTBC Pvt. LTD
Designation System and Network Engineer
Dates December 2015 – February 2016
Responsibilities
 Led the team of assistants and technicians
 Resolution of key network issues and led one shift as shift
incharge
 Maintained the necessary documents related to IT
operations
 Helped lead and AM related to some major issues
 Installation and working on proxy servers (ISA, Squid)
 Provided support to offshore users
 Exchange 2010 management
Company MTBC Pvt. LTD
Designation Assistant System and Network Engineer
Dates December 2013 – December 2015
Responsibilities
 Managed network of more than 1000 computers; 100 servers,
10 firewalls and other devices in US, Poland, Canada and
Pakistan
 Hands on experience of working on Linux,Windows Server
2003, 2008 and 2012
 Installation and working on Active Directory, DNS, DHCP, ADC
 Managed LAN, WAN, VOIP (Avaya and Cisco phones), Video
Conferencing, fileServers, Database (MS SQL)
 Maintained FTP Server and user accounts; Managed Exchange
Server and Lync Server 2010
 Managed GFI (end point security) Server, ISA Forefront Server,
Quick Book Server, and MacAfee Server with 800+ nodes
 Hands on experience in virtual environment (VMware, ESXi,
Hyper V)
 Troubleshooting of switches and routers
 Provide remote assistance to the clients
 Network Performance Monitoring through Solar Wind NPM

3.  Managed CCTV cameras in US and Pakistan Offices.
KEY SKILLS AND COMPETENCIES
Systems Engineering .
 Good technical skills
 Analysing a user’s exact needs
 Ability to learn quickly and stay current with the latest
technologies
 Maintaining software applications and operating systems
Personal Skills
 Ability to work through tough situations until they are resolved
 Proactively learning about emerging technologies
 Able to work independently and as part of a team
TECHNICAL SKILL SET SUMMARY
 Active Directory, DHCP, DNS
 Management of file, print, WDS, WSUS servers
 Proxy Servers (ISA, Squid)
 Network Security (NPM)
 Troubleshooting of Costumer software related issues
 Soubnd practical knowledge of Windows server 2003,2008 and
2012
 Firewall, switches troubleshooting
 Management of Exchange 2010,2013
Trainings
 Microsoft Exchange 2013
 MCSE (Microsoft Certified Solutions Expert)

4. Personal Information
Nationality: Pakistan
DOB: 01/09/90
Marital Status: Single
Passport Number: DB9562591
Voice: 00923336905093
Address: House # 36 Chambelli Block, Bahria Town, Lahore
Email: usman.rafique@hotmail.com
EDUCATION
2009 – 2013 COMSATS Institute of Information and Technology
Islamabad Campus (CIIT), Pakistan
Bachelor of Science in Electrical (Telecommunication)
Engineering with Honors
Fully funded ICT scholarship from Ministry of IT Govt. of
Pakistan