Peter_Erskine

Peter T. Erskine, Jr.
Systems Administration
In-House Support | Helpdesk Manager | Systems Engineer
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16 Carriage Lane
West Milford, NJ 07480
PeterTErskine@gmail.com
551.265.8578
Highly accomplished IT professional with a proven track record of
effective systems operations and support demonstrated through
hands-on experience in the design, development, and maintenance of
network and software connectivity applications. Proficient in PC to
network installation and configuration, software and hardware
upgrades and replacements, and system administration. Influential
communicator collaborating effectively with managers, key users, and
various personnel regarding new processes and appropriate systems
operations. Able to quickly defuse situations that have the capability to
escalate beyond control; calmly rationalize situations to enable client to
communicate problems more effectively, allowing a better
understanding of business goals.
Core competencies include:
PROFESSIONAL EXPERIENCE
09/11 - present: Systems Administrator, Systems Engineer
Land N Sea, Inc. | New York, NY
Single handedly supports and maintains a LAN/WAN environment
spanning six locations in four cities this includes over 200
workstations, 25 servers, and associated telephone systems. Managed
network infrastructure including VMware, Active Directory and
Exchange; hands-on administration of Microsoft Windows 2008
server/ Exchange 2010 technologies, including system/network
maintenance, fine-tuning and troubleshooting. Handles all
communications with multiple software vendors to ensure compliance
with current supported versions. Performed upgrades, patches,
administration, and troubleshooting for ESXi, Vcenter, SRM,
Windows Server 2008R2/2012. Managed and administered AD
Groups Users, Multiple AD Domains, and Group Policy. Manages
firewall security, email security, and web security using various
hardware appliances. Prevented hacking attempt by locking down
security on the firewall and on the terminal servers. Upgraded the
bluecherry application server, database server, and terminal servers to
increase processing speed of EDI and shipping of goods out of three
warehouses across the country. Coordinated the upgrade of various
communication circuits between sites for faster email access, data
access, and more stable phone communications. Upgraded the battery
backup system to support all of the servers and network equipment;
configured the powerchute software to shut down all of the server in
a timely fashion in the event of a power outage.
 Network Infrastructure &
Configuration
 Troubleshooting &
Problem Resolution
 Project Management  Training & Leadership
 Process Improvements  Influential Presentations
 Quality Customer Service  Maintenance & Support
 Interpersonal
Communications
 Systems Analysis
TECHNICAL PROFICIENCIES
Platforms
Windows 9x/XP/2000/Vista/7,8.10
Windows 2000/03/08/12 Server
TCP/IP & Network Configuration
Active Directory, VMWare, Group
Policy, DNS/DHCP, Exchange
2003/2007/2010, IIS, Certificates,
DFS, LAN/WAN Network Setups,
Blackberry Enterprise Server, RDP
Server Farms, Terminal Services,
Windows Mobile, IBM AS400
Management & Operations, Lotus
Notes/Domino, VPN Clients,
Computer Associates ServiceIT
Package, Kaseya Managed Services
Package, Labtech Managed Services
Package, Connectwise IT Management
Suite, McAfee Enterprise Virus Scan,
Network Associates Webshield Device
& Software, IBM Client Access,
Remote Desktop, Microsoft Office
Suites, HP Jet Admin, Microsoft SUS
System, Symantec Backup Exec,
Symantec Endpoint Protection Server,
Vipre Enterprise Server, Quickbooks
Server, ProFX Accounting Package,
Lacerte Tax, Time Matters,
Tabs/PracticeMaster,
Hardware
Barracuda Spam/Web filters, Sonicwall
Firewalls/SSLVPN/SonicPoints,
Juniper Firewalls, Cisco Routers,
Network Printers/Scanners, NIC
Cards, Wireless Cards, Video & Sound
Cards, PC Projectors, Hubs &
Switches, PCs, Laptops
PROFESSIONAL DEVELOPMENT
 Microsoft Certified Professional
(MCP)
 Certified – Metafile Information
Systems Software Suite
 Certified – AnyDoc Software Suite
 Working Towards MCITP
 Information Technology, Bergen
CommunityCollege, Paramus, NJ
 Biology/ Medical Technology,
Shippensburg University,
Shippensburg, PA

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16 Carriage Lane
551.265.8578
11/10 – 08/11: Systems Engineer
Exigent Technologies | Mount Arlington, NJ
Maintained existing client networks, as well as enhanced and upgraded hardware and software configurations. Involved
and ran team building and training seminars with other staff members to further the education of help desk staff.
Installed and configured real-time backup solutions including offsite backup to function as secondary disaster recovery.
Setup hosted email solutions for various sized clients including hosted spam filtering.
Highlights:
 Complete recovery all of small businesses data from an offsite carbonite backup. Configured a new small business
server, restored all the data. Rebuilt and recovered all of the Quickbooks database information. Setup a new backup
solution. Configured the server using active directory along with exchange so they can manage their email in house.
08/07 – 10/10: Project Manager, Network Engineer
Strategic Microsystems | Parsippany, NJ
Traveled throughout the country installing networks and managing projects from site surveys, to on-site staff training.
Cabling of phone systems and networks, moving client networks between locations, setting up new networks from
scratch and moving PCs to new networks. Additionally set-up multiple site WAN’s throughout the country and full end
user training on their new work environments.
Highlights:
 Installed all cabling, servers, phone systems, and hardware, in Miami, Ohio, Los Angeles, and Queens NY, offices
connecting to central NYC office. Including VPN connectivity, DFS file replication between sites, printer sharing,
and redirection for export system.
 Full network overhaul from existing Windows 2003 with Exchange 2003 to all Windows 2008 with Exchange 2007.
Backed up and restore all mailboxes to new server, rebuilt and reconfigured new terminal server. Migrated CCH
Prosystems Tax software to new network, rejoined all the PC’s to the new domain, including Vista business
computers.
 Ran and terminated 160 cables, a combination of Cat5e, Coax, and HDMI. Setup new network comprised of 3 new
servers: DC/File server, Exchange 2007, and SQL database server running proprietary medical database software.
Moved 12 client PC’s from existing location and configured to new network. Installed 4 wall mount TV’s, ceiling
mounted 27 speakers, and setup remote Sonos stations for satellite receivers.
 Managed full network overhaul and move. Ran over 200 Cat5e runs, in two locations. Migrated a 2000/2003
networkenvironment to 12 new 2008servers. Migrated asingle Exchange 2000 server to two 2010 server replicating
across two locations. Setup Barracuda Web and Spam filters. Installed and configured BlackberryEnterprise Server.
Installed Sonicwall routers at both locations, configured VPN between the sites, in conjunction with a high speed
E-Line. Configured DFS replication between both locations, and SSL-VPN for secure remote access. Configured
200
 PC’s on the new network setting up all user profiles with existing NK2 files, favorites, and desktops.
 Migrated an existing 2003 networkwith rootsin WindowsNT to a fully functions 2008. Upgraded and moved 1993
Timeclock management software to current builds that ran on 2008 server. Migrated Exchange 2003 database to
Exchange 2010. Deployed Vipre Enterprise across the network. Installed Blackberry Enterprise Server and
connected all users to new database after Exchange migration. Reconfigured original RRAS network that was
configured on three subnets into one unified network and recreated all security that was based on subnets.

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16 Carriage Lane
551.265.8578
01/01 – 07/07: Network Analyst
Strategic Business Systems | Ramsey, NJ
Promoted to manage information technologies; install small networks in conjunction with imaging solutions.
Accountable for document management operations including proposal and sales tasks, implementation, staff training,
and creation ofsystem user manuals. Perform onsite client installations and trainings forDealer CommunicationSystem
(DCS) package, and two document software suites. Direct Helpdesk activities as Manager; oversee customer support
for customer sites and troubleshoot internal issues. Conduct PC and server setups and maintenance, and adjust
Webshield device. Produce all system procedures; scan manuals for end users and generate various documentation for
both internal and external utilization.
Highlights:
 Instituted a Proof-of-Deliverysolution forAllied Beverage facilitating scanning of delivery tickets and missing ticket
reporting, which saved over $100K in missing stock.
 Upgraded client business by installing various servers, firewall, Webshield, network printers, and computers; setup
user friendly settings including email and web access, which decreased turnaround time on calls, and enabled
downloading of reports to monitor sales, track inventory and generate modified accounting reports that previously
had to be custom created.
 Instrumental team member during large $100K project for Nathel and Nathel; implemented Proof-of-Delivery
system, removed all dumb terminals, replaced PC, and setup network, file server, print server, and email system.
 Reduced annual operating costs through implementation of OCR for AnyDoc solution for NJ Carpenters Pension
Fund; installed system facilitated ability to scan documents by 3 personnel where previously documents were
entered manually by in-house staff of 7.
 Created lab environment running a Windows2000 Serverand various applications over different operating systems,
which are utilized for testing purposes.
 Generated revenue growth by enhancing implemented systems with existing clients including software upgrades,
new modules, new software packages, and functionality enhancements.
02/99 – 07/07: Software Installer & Trainer/ Helpdesk Analyst
Strategic Business Systems | Ramsey, NJ
Travel to dealerships throughout North America installing customer sites, setting up Dealer Communication Systems
(DCS), and training staff members. Conducted training for document management installations consisting of 50+ end
users; performed ongoing instruction as software updates/upgrades are released. Supervised two staff members
handling/responding to dealer inquiries, and involving document management installations.
Highlights:
 Facilitated the rollout, installation, and training of web-based DCS product for AM General (Hummer) consisting
of nearly 200 dealerships throughout North America, the Middle East, and Japan.
 Collaborated extensively with onsite network administrator to install and configure a DCS system; completed
installation within strict time restraints by attaining needed hardware/software and training staff members to
appropriate levels, which enabled dealership to operate on schedule.
 Spearheaded incoming helpdesk call initiative; customized Computer Associates ServiceIT Program, designed
workflowdiagramsto maintain consistent call escalation procedures, and created a database to log all incoming calls
enabling various subject and customer searches, which improved resolution response times by 50%.
 Successfully setup and implemented a Dealer Communication System (DCS); trained end users and resolved
previous issues that resulted in overall satisfaction from upper and lower management within the dealership.
 Improved systems functionality internally and at customer accounts by installing new devices, such as Webshield,
which increased employee efficiency.

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