1. Rick Garcia
Certified Network/Security Engineer
Fort Worth, TX 76137
rgworksearch@yahoo.com - (817)806-6318
Industry recognized to configure, diagnose and manage information systems in an enterprise environment.
Innovative, solution oriented network and security administrator with a solid technical education and an
extensive customer service skills. Bilingual and certified in several technologies. Military veteran with strong
work ethic and dedication to excellence.
Authorized to work in the US for any employer
WORK EXPERIENCE
Enterprise Site Support Engineer
YOH Services LLC. - Philadelphia, PA - May 2015 to Present
Advanced Active Directory Knowledge and Experience
Advanced Knowledge of Routers and Switches (Multiple Vendors).
Advanced Experience with Microsoft Operating Systems.
Advanced Knowledge of Common Access Cards
Advanced Knowledge of printers (network and stand-alone, multiple vendors).
Exceptional customer support skills.
Able to work with minimal direction.
Able to quickly identify and resolve issues and follow set escalation paths when/if required.
Internet Manager/Network Support
Net Direct Auto Sales - Keller, TX - May 2013 to May 2014
Install, configure and troubleshoot wireless network equipment.
Evaluate and report network security instabilities and possible breaches.
Establish and implement department specific goals, policies and procedures.
Configure, Troubleshoot and Maintain IT infrastructure equipment.
Evaluate and train incoming employees.
Coordinate with sales management to increase profitability, expand markets and promote the company goals.
Establish Service Level Agreements and Maintain Highest Level of Service.
Pre-Owned Auto Sales/Network Support
Freeman Toyota - Hurst, TX - August 2012 to May 2013
Consistently preformed troubleshooting for sales staff equipment to maintain sales flow and company uptime.
Developed and implemented marketing strategies, internet advertising campaigns and sales promotions.
Determined problem areas and implemented solutions to improve sales.
Provided top-notch customer care for hundreds of customers in an extremely competitive environment.
Business Development Director/Network Support
AST Waterjet - Grand Prairie, TX - August 2010 to August 2012
Evaluate local area network (LAN) or wide area network (WAN) performance to ensure sufficient availability
and speed.
Install and configure companywide wireless network infrastructure and peripherals.
Monitored network to identify potential problems and make appropriate network changes.

2. Created and implemented a network disaster recovery plan.
Installed all network security measures including implementation of hardware and software firewalls and
security software.
Managed the coordination of technical activities in architecture and engineering projects.
Compare encoded taped and printouts with original specifications to verify accuracy.
Use commands to store or retrieve parts patterns, graphic displays or programs to transfer data to other media.
Assess project feasibility by analyzing available technology, budget constraints and demand.
Develop and implement policies, standards and procedures for technical work.
Industrial Waste Disposal Sales/Service
Heritage Crystal Clean - Irving, TX - January 2009 to August 2010
Collect money from customers and record transactions on customer receipts.
Drive trucks to deliver such items as Chemicals, Equipment or to remove Industrial Waste.
Write customer orders and sales contracts according to company guidelines.
Inform regular customers of new products or services and price changes.
Record sales or delivery information on daily sales or delivery record.
Call on prospective customers to explain company services or to solicit new business.
Listen to and resolve customers' complaints regarding products or services.
Maintain trucks and equipment and clean inside of machines leased or owned by customers.
Review lists of dealers, customers, or station drops and load trucks.
Comply with prescribed safety procedures or federal laws regulating waste disposal methods.
Record numbers of containers stored at disposal sites, specifying amounts or types of equipment or waste
disposed.
Drive trucks or other heavy equipment to convey contaminated waste to designated ground locations.
Load or unload materials into containers or onto trucks, using dolly, hoist or forklift.
Clean contaminated equipment or areas for re-use, using pumps or specialized towels.
Branch Manager/Network Administrator
Soma Financial - Fountain Valley, CA - January 2006 to May 2008
Find and attract new business from 48 States.
Approve, reject, or coordinate the approval or rejection of lines of credit or commercial, real estate, or personal
loans.
Prepare financial or regulatory reports required by law, regulations or board of directors.
Establish procedures for custody or control of assets, records, loan collateral or securities to ensure
safekeeping.
Evaluate financial reporting systems, accounting or funding procedures, make recommendations for changes
to procedures, operating systems, budgets, or other financial control functions.
Recruit staff members and oversee training programs.
Review reports of transactions or profit margins to analyze market conditions.
Oversee activities directly related to making products or providing services.
Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales,
or distribution of products.
Manage staff, preparing work schedules and assigning specific duties.
Establish and implement departmental policies, goals, objectives, procedures, conferring with the branch
owner as necessary.
Determine staffing requirements, interview, hire and train new employees.
Monitor Branch Office to ensure that they efficiently and effectively provide needed services while staying
within RESPA limits.
Develop or implement product-marketing strategies, including advertising campaigns or sales promotions.

3. EDUCATION
CompTIA A+ CE, Network+ CE, Secutity+ CE Certification in Network Engineering and
Security
Computerminds - Hurst, TX
2014 to 2015
Diploma in College Prep
Bowie High School - El Paso, TX
1990
SKILLS
Vendor Management, ITIL Service Management Best Pratices, DOD 8570 Compliant, CWAN & LAN
Installation and Configuration Routing Protocols; RIP, OSPF, EIGRP, BGP, FTPS, SSH, TACACS+,
RADIUS, TLS Wired and Wireless Network Security OSI and TCP/IP Network Models IPv4 & IPv6, DNS &
DHCP Configuration and Troubleshooting Proficient at Multiple Windows Operating Systems Knowledge of
PC and Network Hardware and Maintenance. (15 years)
LINKS
http://www.linkedin.com/in/RickGarciaITAdministrator
MILITARY SERVICE
Service Country: United States
Branch: USMC
Rank: E-3
November 1990 to November 1995
Honorable Discharge
Current Interim Secret Clearance
CERTIFICATIONS
CompTIA A+
August 2014 to Present
Technician Certificate
CompTIA Network+
August 2014 to Present
Network Administrator Certificate
CompTIA Security+
August 2014 to Present
Internet Security Administrator Certificate
CCNA Certificate in progress
August 2014 to Present
Certification in procress.

4. ADDITIONAL INFORMATION
Multiple Letters of Appreciation
National Defense Medal
Deployed to U.S.S New Orleans, Mission Critical Aviation Support Role.
Recognized serious productivity flaw in system used for part tracking and requisition and created innovative
solution to present to commanding officers.
Implemented solution to exponentially increase ability to cooperate between branches and decrease MTR
(mean time to recovery) for mission critical avionics across all branches of US military.
System still used today across branches to maintain mission readiness.