1. Kelli D Smith
12247 Greenwood ave, Blue Island, Il 60406
Cell:773-355-1315
smithkelli@mail.com
Information Technology Network Administrator
Solutions-oriented IT Network Engineer with notable success directing a broad range of corporate IT
initiatives while participating in planning, analysis and implementation of voice over IP solutions in direct
support of business objectives.
CORE COMPETENCIES
◦ Network systems ◦ Design network systems implementation
◦ Business impact analysis ◦ Data integrity and recovery
◦ Contingency planning ◦ Regulatory adherence
CERTIFICATIONS / TECHNICAL PROFICIENCIES
Certifications: CompTIA Network+, CCENT, CCNA
Software: Microsoft Office Suite – Word, Excel, Access,PowerPoint,Adobe Suite, Web Browsers - Internet Explorer,
Chrome,Firefox, Active Directory
PROFESSIONAL EXPERIENCE
Comcast- Elmhurst, IL 6/2015-Present
CommOps 2, Fulfillment (TSC)
 Supports the technical and procedural processes thatare a part of Comcast's Video,Voice, and Data
services
 Demonstrates active listening skills.Ensures mutual understanding and
effective communication ofinformation.Represents the Companyin a
positive,professional manner.
 Troubleshoots faultyequip to get newly installed services operating properly
 Adapts easilyto the fast paced call center environmentwhile receiving inbound calls and making outbound
calls as necessaryto confirm changes or adjustments to work orders
Smart Technology Services, Inc. – Chicago, IL 4/2015 – 10/2015
Service Desk Analyst (Contract)
 Provide assistance with diagnosing and troubleshooting for Cps technical issues via telephone,create
incidenttickets through Enterprise Ticketing Systems,route to the appropriate resolver group,in formation
gathering,resolution ofminor issues,and monitoring open tickets
 Retain incidentownership and following-up with customers and resolvers to ensure service is being
provided within expected guidelines
AT&T– Hoffman Estates, IL 1/1998-6/2014
Telecommunications specialist
Maintenance Administrator
 Ason, Asics, Lmos, Outlook, GUI, IVR, ASP, HTML, Adobe connect, Power point, Microsoft
Word, Wireshark, and Putty, Packet Tracer 6.2, Active Directory .
 Ensured corporate and department objectives were accomplished in accordance with outlined
objectives and mission statements.
 Led all diagnostic efforts for all field technicians scheduled repair and installation reports using
multiple network systems.
 Responsible for preparing high level schedules for field technicians and allocating work
assignments based on Loads, and central office locations.

2.  Coordinated and negotiated 50-60 repair for basic telephony premise visits daily guaranteeing
outstanding customer satisfaction with follow up calls.
US Navy – Everett, WA Culinary Specialist Honorable Discharge1994-1996
 EDUCATION
Kenwood Academy – Chicago, IL 1988-1991
High School Diploma
Nashville Community College – Nashville, TN 2007-2008
Certificates Basic Technology/Digital Electricity
IT Career Lab – Chicago, IL 2014-2015
COMP0010208095530 Network+, CCENT 42087416912HTAF, CCNA 421014171278EMWG