1. Mia McCain Cook (843) 672-6623
9000 Highway 207, Pageland, SC 29728 jm8@shtc.net
Professional Profile
As per my career goals, I am actively seeking a better opportunity to advance my knowledge, combined with my
skillset and experience. Establishing roots within an organization, learning the aspects needed to advance,and
incorporate these skills in business and office administration, receptionist, and human resources, financial (banking
and mortgages) support, data entry, sales and customer service, energy, engineering, education, logistics and overall
operations,information technology and computer (desktop) support including cyber security is an ideal
objective of mine. Proving myself a valuable asset and as a key team player for this organization is also very
important to me, as an Information Systems Security and Operations Professional. Please check out my website and
LinkedIn.com account to learn more about my qualifications and experience: https://www.linkedin.com/in/mia-
cook-82a3163b
Professional Accomplishments
 Understanding of tabletop reviews, Service Level Agreements (SLAs), compliance and the importance of
integrity, confidentiality, efficiency, and accuracy as required, including Asset and Inventory Management.
 Understanding of operations, installations, upgrading,troubleshooting,providing support,and management
of the physical and logical aspects ofcomputer hardware and software, including peripheral equipment.
 Knowledge of Windows Operating Systems (XP, 7, 8, 8.1, 10) and Microsoft Office 2007 and 2010 (Word,
Excel, Outlook, Publisher, Picture Manager, etc).
 Knowledge of System, Application, and Network Support, along with troubleshooting capabilities.
 Understanding of ticketing systems and queries, coordination of activities, and communication between the
team members and the end user in professionalmanner.
 Ability to coordinate and troubleshoot network connectivity in a LAN / WAN environment, including print
services management, coordination, and overall support.
 Understanding of wireless and remote technologies,including the utilization of Switches, Routers,
Modems, Firewalls, and basic topology of the systems.
 Ability to coordinate day-to-day operational activities in an effective manner, the organization of IT records
and tracking chain of events whether in person,over the phone or via email.
 Ability to provide support services for cell phones,Voice over IP (VoIP), video equipment, and
organizational telephony systems,troubleshooting issues as needed.
 Ability to operate, enforce, suggest modification required based on processes and procedures,as well as
escalate to the proper Administrators as needed.
 Quick study,self-disciplined, and able to learn and adapt to change as required by this position and its
operations.Effective customer service, sales, and computer support experience.
08/04/2014 – 03/01/2016 Red Ventures Fort Mill, South Carolina
OneChat / VZ Chat / Red Switch – Customer Concierge and Sales Support
 Launch of OneChat
 VZ Chat - Customer Concierge
 Telco Internet TV Service Checks
 Metrics - Based Performance
 Exceeds Metric-Based Goals
 Identify - Create Leads for Sales
 Fastest Chatter - MVP (October 2015)
 Outbound Follow Up
 TV Sales Support with Direct TV
 Close the Transfer (Pot of Gold)
 Cross - training for Telcos
 Digital Marketing to Sales Support
 $10,000 Verizon Sales per Month
 51% Sales Handled for Verizon

2. Resume:
2
08/26/2013 - 03/19/2014 Randstad US - The Vanguard Group Charlotte, North Carolina
Information Systems Security Analyst (Contractor) - Security Operations Center
Client Relationship Specialist (Contractor)
 Knowledge of Dell Secure Works exports - imports into the Intrusion Detection ticketing system.
 Knowledge of Log Rhythm, which tickets are produced from and Aruba AirWave, QualysGuard,
Configuration Manager, HP Service Manager, and othertools utilized for investigative purposes.
 Accurate, effective, efficient and personable service with the Core / Voyager clients.
 Tier I - First line of defense,working within the Retail Investment Group.
 Actively learning about the inner workings of the financial world, along with mutual funds and bonds.
 Quick study and knowledge of keeping the assets and personalidentifiable information safe and secure.
05/20/2013 - 08/23/2013 ASI System Integration, Inc. New York, New York
Duke / Progress Nuclear Energy Deployment
Deployment Technician – Quality Control (Contractor)
 Stage: Assembly of units, monitors, and bundles included with these units.
 Deployment: Matching serial numbers and names to ensure accuracy during this process,replacing the old
with new units,ensuring each is in its proper location. Escalation of issues when required to the Quality
Control Leads and upper management.
 Installation: Ensuring proper procedures are in compliance when assuming this roll as accuracy is a must.
Disassemble of old units and replacement with new units (desktops,laptops,docking stations,monitors,
mouse, and keyboards).
 Quality Control: Overseeing that the installations of my team members are completed correctly and done
within time constraints.Issues are escalated as required, and notification to the team members to improve
upon reducing further mistakes.
 Pick Up: Bringing old assets backto assembly area for wiping purposes,sorting and stacking into
containers for disposalpurposes as outlined by the Service Level Agreements (SLAs) between ASI and
Duke / Progress Energy.
Past Nuclear Experience
 Duke / Progress Nuclear Deployment Team Member
 Duke / Progress Nuclear Safety Certified
 Duke / Progress Nuclear Plant Security Clearance Acquired
01/2001 – 04/2011 Walosi Designs Pageland, South Carolina
Administration - Computer Support - Residential Design Assistant
http://walosidesigns.weebly.com
 Administrative - Computer Support
 Appointment Scheduler
 Blue-print Operator
 Novice CAD Design - Read Floorplans
 Networking - Social Media
 Understand Schematics
 Web Design - Resume Portfolio
 Customer Service Support
Educational Accomplishments
06/09/2013 ITT Technical Institute Indianapolis, Indiana
BS: Computer Science
Microsoft / Information Systems Security
 Dean’s List and GPA: 3.84
 National Technical Honor Society: Magna Cum Laude
 Letter of Recommendation: Professor Carrie A. O’Hare
 Letter of Recommendation: National Technical Honor Society