
Organization / Workplace
Xplornet CommunicationsLocation
New Brunswick, Canada CanadaOccupation
Senior Support SpecialistIndustry
Telecom / Mobile
About
Key responsibilities include: Dedicated Channel support for our provisioning systems Validate Truck Roll Requests and identify trends that drive additional cost to the business Providing advanced troubleshooting and technical consultation to our internal customers Ensure quality of installation is maintained in field and reduce repeat site visits Assisting in identifying potential network issues and escalating when required Prioritization and documentation of trouble tickets