1. Areas of Expertise
Performance management
Customer Satisfaction
Financial Control
Team building
CommercialAwareness
Technical knowledge
Strong ITskills
Professional
MCSD
IT Certification
PersonalSkills
Decisiveness
Integrity
Troubleshooting
PersonalDetails
Vittorio Puissa
20 Greenway Drive
Ridgeworth
T: 021 919 5092
M: 072 540 9384
E: vpuissa@hotmail.com
DOB: 28/03/1981
Driving License: Yes
Nationality: RSA/ITA
Vittorio Puissa
Operations, Testing & The Cloud
PERSONAL SUMMARY
IT Professional with experience of successfully coordinating the activities of
various departments concerned with the pricing, sales, and distribution of products
& services. Comfortable working with people of all levels and having an excellent
commercial approach to solving problems and developing business processes.
Having proven people management skills, with the ability to manage performance
and motivate staff on an individual and team level.
Now looking for a position in Cloud Solutions, one which will make best use of
my existing skills and experience and also further my personal and professional
development within an IT environment.
WORK EXPERIENCE
Soarsoft International – 11 York Street, Randburg
CLOUD TECHNICIAN June 2016 – present
Soarsoft International provide cloud, file sharing, messaging, migration and
archiving solutions to some of the largest well-known brand companies locally
and internationally.
My duties consist mainly of, but are not limited to, Office 365 and Windows
Azure administration and configuration.
I am currently working within and around these environments:
*Office 365
*Azure
*Migrations
*Exchange
*Provisioning Services
*Single Sign-On
*Same Sign-On
*Domain Federation
*Hybrid Solutions
*One Drive for Business
*SharePoint
*Skype for Business
SoarsoftInternational.com
ACADEMIC QUALIFICATIONS
MS Database Fundamentals Certified – PearsonVue 2016
MS Networking Fundamentals Certified – PeasrsonVue 2016
MS Office 365 Certified – PearsonVue 2016
PST (Practical Software Testing) completed – iLAB 2015
MCP, MCSD and various computer literacy certification through Prometric and
CTU Training Solutions – 2001 2002
Matriculant – Fairmont High School 2000
REFERENCES/DOCUMENTATION – Available on request.

2. PREVIOUS WORK EXPERIENCE
iLab Vodacom – Pier Place Cape Town CBD
SOFTWARE TEST ANALYST May 2015 – June 2016
An extremely brief overview of the testing procedures for Vodacom's Prepaid and Postpaid Rating and Billing services
would consist of the following:
*Receive a URS/specifications from the Business Analysts.
*Analyse the list of instructions from the BAs and determine the testapproach.
*Use the file server explorers and Vodacom's online client and package generators to create the appropriate testing profiles
and platforms.
*Manipulate the type of offers and services mapped/configured in the code files.
*Import files and script into the MySQL testingenvironment.
*Execute files and run test queries using the MySQLinterface and coding.
*Ensure that the specifications required by the BA's are met and generate proof of result to support the outcome.
*General defect logging, test case creation and reporting.
Daily tools include:
*HP ALM 12.21.90 *UFT Test Automation 12.52
*PL MySQL *WinSCP *PUTTY
*Unix/Linux *FileZilla *UltraEdit
*Oracle *Command Prompt *Lync
*MS Excel *SnagIT
*Multiple variations of Vodacom's customised in-house Rating & Billing, Client Profile and Internal Process Logging
software.
Replace a Phone – Cape Town CBD
OPERATIONS MANAGER July 2013 – November 2014
Driving operational improvements, maximising the value of the asset base while ensuring a tight control on operational
costs. Responsible for monitoring and continually improving standards of performance and quality within the operation.
Duties:
*Managing a team of four employees in a busy work environment.
*Negotiating contracts, ensuring that they balance value and risk.
*Establish and implement departmental policies, goals, objectives, and procedures.
*Creating, managing and analysing performance data and other information.
*Ensuring that capacity and capability are continually planned.
*Encouraging, identifying and developing best practice strategy.
*Producing Operations manuals which define how the business is to be run.
*Working closely with the Financial Manager, Marketing/Sales Manager, IT Manager & HR department.
KEY SKILLS AND COMPETENCIES
*Proven ability to lead, motivate and build successful teams.
*Understand all legal, regulatory, information security and compliance requirements.
*Proven influential & a negotiator.
*Achieving targets in a dynamic and complex business environment.
*Team leading & people development skills.
*Able to manage and develop a diverse group of highly skilled people.
*A pragmatic approach to getting the required results.
*Ability to manage operations within budgetary constraints.
*Building and maintaining strong and effective relationships with suppliers and customers.

3. Cape Medical Plan – McIntyre Road, Plattekloof
MEMBER RELATIONS MANAGER April 2007 – July 2013
Initially hired as a sales consultant for the first two years of my term at CMP, I was able to learn about the products and
services that make the industry tick.
With a change in general management, the sales department was downsized and as a result I was offered the chance to learn
more about the processes that kept the company running on a daily basis.
Customer/Member relations involved handling all sides of clientele queries, from accounts and membership to procedure
related information, chronic medications and even simply how to find our office premises.
Using CMP's unique database system, iMed, we were able to interpret claims directly from practitioner offices, member
history, and pre-load medical procedure authorisations.
I was also involved in other IT related processes from time to time such as iMed system testing as databases moved from
Sybase to a SQLdatabase.
I was part of the website design and implementation team and would do a lot of testing to ensure the site was running
efficiently while providing feedback on user and customerexperiences.
An opportunity was proposed to me for the position of a system's analyst which would have involved the updating and
refinement of the iMed system as a liaison with the outsourced IT development team.
Unfortunately, due to other projects and circumstances this position was not made available to anyone.
I remained a member relations consultant and continued to provide IT knowledge where and when it was necessary.
Every day at CMP was a good one, however upon receiving the offer to manage a cellular phone, tablet and laptop
replacement company that services multiple well renowned insurance companies, I decided to try the move.
Duties
Daily telephonic, electronic and face-to-face customer related duties consisted of the following:
*Sales representative with strong product knowledge
*Claim submission and assessment queries
*Pre-authorisation and procedure information
*Chronic Medication
*Membership related inquiries
*Policy benefits and conditions queries
*CMS related queries
*Provided company details and information
*Worked closely with Case Managers and Claims Managers in order to provide accurate information
*Consulted with the outsourced IT development team on the unique system, iMed (System Analysis)
*Consulted with the outsourced web development team and marketing manager re- website design, implementation and
functionality
*Contributed as an added first level technical support testing malfunctioned office equipment in the work space. (PC, Fax,
Printer, Telephony etc.)

4. Cape Medical Plan Referees
Sister Paola Brandt (Member Relations Manager)
paolab@cmp.co.za
021 937 8300
Wilma Wentzel (Claims Supervisor)
wilmaw@cmp.co.za
083 324 7597
Chanelle Williams (previously CMP Systems Analyst)
Formerly Cape Medical Plan and currently P.U.M.AUnderwriting Managers, Director
074 189 7013
chanelle@p-uma.co.za
'The Wire' – Liverpool Street, London UK
TELEMARKETING CALL CENTRE AGENT November 2006 – February 2007
Duties
*We contact customers obtained from various databases and query as to whether they have the time to do market
research surveys with us over the phone.
*I would then either take the customer through the various surveys or persuade them to make an appointment with us so
that we could contact them at later dates and try again.
Foschini – Head Office, Voortrekker road
DATA CAPTURER May 2006 – November 2006
Duties
*Main responsibilities are to capture New Account applications on two systems unique to Foschini called APS and Alpha.
*A typical day would be the constant flipping between Excel, APS and Alpha NewAccount applications capture.
*We would also have to determine whether a customer was eligible for credit when the system could not produce an
answer.
Employment in the UK
Alfred Franks & Bartlett PLC – Hatfield,Hertfordshire
DATA CAPTURER September 2005 – November 2005 (return to SouthAfrica)
Duties
*The role was based strongly around data entry/processing and general office tasks.
*We used a unique shipping control program created forAF&B called Strategix.
*I was responsible for processing the paperwork for the large number of goods coming into AFB's storage houses from the
Cargo ships via China.
*Daily contact with our Chinese cargo companies via email.
*Processed orders, filed invoices, stock sheets and bills of lading on a daily basis.
New Direction Finance (OPAL) – St. Albans,Hertfordshire
OFFICE ADMINISTRATOR April 2004 – December 2004
Duties
*The main responsibilities I held were data processing and general office administrative tasks.
*I worked within the Windows 2000 Professional framework on Microsoft Word and Microsoft Excel on a daily basis.
*I was assigned general filing, copying, faxing, data processing and quality checking responsibilities.
*I was also responsible for collecting, processing and delivering mail.
*I had the responsibility of processing and raising customer cheques on a daily basis.

5. Educational Background
Schooling
Junior School: Kenridge Primary school - (1988-1994) - South Africa, CapeTown
Senior School: Fairmont High school - (1995- 2000) - South Africa, Cape Town
Fairmont High School Website
Junior and Senior school certificates and testimonials are available on request.
College
CTU Training Solutions - (2001 – 2002 Full Year Course) - Edward Street, Bellville
CTU Training Website
I received Certification from CTU Training Solutionsfor:
A+ (Hardware)
N+ (Networking)
Web Development & Graphic Design
Visual Basic Programming
MCP and MCSD through Prometric Training (Microsoft CertificationExams)
PST (Practical Software Testing) through iLAB Training
All certification available on request.
Current Studies
MS Windows Server Administration Fundamentals – 98 - 365