1. Confidential - Internal Distribution
William A. Ward
13801 Napoli Dr. Unit#10214 Houston, TX 77070
alexwardwilliam78@yahoo.com (469) 631-2889
CAREER PROFILE
I enhance proven leadership/communication skills in a team environment, capable of leading in the
highest standards of safety. Ability to convey ideas clearly while displaying determination. I am a
progressive thinker who acts intuitively according to my professional experience. I possess the ability to
identify problems, discover solutions and implement decisions. Collaborate effectively with key
stakeholders and identify issues needed to be escalated when necessary. Determine specifications
(material, machine operation, etc.),tool and equipment requirements and procedure sequences from
blueprints, instructions and machine knowledge. Select tools and materials necessary for the job. Set up
machine controls by turning the planned machining operations into a set of instructions. Test the machine
operation by a trial run or using computer simulations. Control machines during operation, e.g. by
listening and observing, in order to detect problems or irregularities. Confer with supervisor or
programmer to resolve machine malfunctions and production problems. Adjust machines in case of
malfunctioning, problems or irregularities. Mount, install, align and secure tools, attachments,fixtures
and work pieces on machines, e.g. using hand tools and precision measuring instruments. Maintain
machines and remove and replace broken or worn machine parts using hand tools.
AREAS OF EXPERTISE
Ability to perform essential duties to ensure that parts are machined to the specifications detailed the
engineering prints and other related documents. Work closely with the Engineering and Assembly lines to
provide in process trouble-shooting and evaluate the quality of the machined components or finished
product. Receiving and processing incoming stock and materials, picking and filling orders from stock,
packing and shipping orders, or managing, organizing and retrieving stock in the warehouse.
Computer Software & Technical skills
Microsoft Office Suite: Excel, Access,Word, Power Point, and Outlook
AS400, DRI, PACER,Fidelity, Right Fax, VPN client Cisco Systems, Valuation Management
Application, CACS,CiiLink, Avaya, Filenet, OCS, FastData,MAT Tool, Vendorscape,Accurint,
Computer aided design (CAD),Computer aided manufacturing (CAM) CounterForce, Caledyne Flow
Control tools, Low-Friction Advanced Polymer Centralizers, PDC drill bits.
Certification ofCompletion
 Globally Harmonization System
 Chemical Hazards, Labels and Safety Data Sheets
 Adult First Aid/CPR-Conducted by Red Cross
 OSHA Certified
 Mortgage NLMS License
 Fair Debt Collections Practices Certified
I have had the privilege to work in many different fields. I have worked in the Corporate America field
for 11 years,I am experience with hands on labor, industrial plant and logistic warehousing work as well.
A brief summary of my employment history and the duties performed for each employer in the past 10
years,has been submitted for your reviewing. Thank you in advance.

2. Confidential - Internal Distribution
PROFESSIONAL EXPERIENCE
FlexSteel Industries Starkville, Mississippi July 2015 -September 2015
Material Handler & Assembly Line Operator
 Measured and cut new covering material, using pattern and measuring and cutting
instruments.
 Fit, install, and secure material on work pieces, using hand tools, power tools, glue, cement,
or staples.
 Read order and apply knowledge and experience with materials to determine type and amount
of material required to cover work pieces.
 Attach fasteners,grommets, buckles ornamental trim, and other accessories to cover work
pieces.
 Maintained records of time required to perform each job.
 Refinish wood surfaces on upholstered or reupholstered furniture.
 Examined upholstered pieces to locate defects.
 Setup assembly Line with needed material for line upholstery workers to have available in
order to complete needed tasks according to assigned
time.
Ulterra Drilling Technologies Fort Worth, Texas November 2014- January 2015
Cnc Machinist & Operator
 Planned machining by studying work orders, blueprints, engineering plans, materials,
specifications, orthographic drawings, reference planes,locations of surfaces,and machining
parameters; interpreting geometric dimensions and tolerances (GD&T).
 Planned stock inventory by checking stock to determine amount available; anticipating needed
stock; placing and expediting orders for stock; verifying receipt of stock.
 Programmed mills and lathes by entering instructions, including zero and reference points; setting
tool registers, offsets,compensation, and conditional switches; calculating requirements, including
basic math, geometry, and trigonometry; proving part programs.
 Set up mills and lathes by installing and adjusting three- and four-jaw chucks, tools, attachments,
collets, bushings, cams, gears,stops, and stock pushers; indicating vices; trimming heads.
 Loaded feed mechanism by lifting stock into position.
 Verified settings by measuring positions, first-run part, and sample work pieces; adhering to
international standards.
 Maintained specifications by observing drilling, grooving, and cutting, including turning, facing,
knurling and thread chasing operations; taking measurements; detecting malfunctions;
troubleshooting processes; adjusting and reprogramming controls; sharpening and replacing worn
tools; adhering to quality assurance procedures and processes.
 Maintained safe operations by adhering to safety procedures and regulations.
 Maintained equipment by completing preventive maintenance requirements; following
manufacturer's instructions; troubleshooting malfunctions; calling for repairs.
 Maintained continuity among work shifts by documenting and communicating actions,
irregularities, and continuing needs.
 Documents actions by completing production and quality logs.
 Updated job knowledge by participating in educational opportunities; reading technical
publications.

3. Confidential - Internal Distribution
 Accomplishes organization goals by accepting ownership for accomplishing new and different
requests; exploring opportunities to add value to job accomplishments.
ABC Tree Professional Service,Denton, TX
(Contracted with Denton Electric Company) July 2014-November 2014
Power Line Clearance/Goundsman, Tree Climber, & Bucket Operator
 Performed basic tree maintenance operations, electrical line extractions, and basic inspections.
 Operated potentially hazardous equipment such as: chain saws and axes.
 Conducted physical and analytical concepts such as basic electrical conduction and the principles
of tree pruning.
 Removed limbs that interfere with wires, building facades,gutters,roofs, chimneys, or windows,
that obstruct streets or sidewalks.
 Provided Emergency Tree Care,storms that cause limbs or entire trees to fall on power lines.
 Performed tree removal in a safe manner, while reducing further risk of damage to property.
 Consulted for private and public electrical companies.
 Advised on correct methods of tree maintenance and other forestry-related issues.
NationStar Mortgage Dallas, Texas March 2013- November 2013
Research Resolution Analyst
 Performed mortgage default analysis to determine appropriate communication to distressed
borrowers.
 Researched internal system documentation that supports quality control.
 Worked with upper management while managing relationships within the internal departments
and business partners.
 Served as a liaison to administrative areas within NationStar while providing support for the
update and maintenance of policies and procedures and other governance activities.
 Performed thorough reviews of loan servicing history for errors or deficiencies, account updates
and customer complaints.
 Composed letters that communicated business decisions to defaulted borrowers.
 Strategized with managers and senior management in order to minimize risk of financial
losses/curtailments by measuring and analyzing processes as they relate to HUD and FHA rules
and regulations.
Bank ofAmerica Dallas, TX August 2012- February 2013
Customer Relationship Manager
 Oversaw a broad set activities that include managing a portfolio that include investor’s such as:
Fannie Mae,Freddie Mac,and Ginnie Mae.
 Managed defaulted loans, Loan Modifications, Short Sale/DIL, 2nd
Mortgage Modifications, NPV
modeling, and document validation.
 Worked with upper management while managing relationships within the internal departments
and business partners.
 Served as a liaison to administrative areas within Bank of America while providing support for
the update and maintenance of policies and procedures and other governance activities.

4. Confidential - Internal Distribution
 Communicate with clients the expectation and loan status decisions up to the final resolution.
Citigroup Irving, Texas March 2009- August 2012
Home Loan Specialist- SPOC
 Monitored plans for monthly payments while working with vendors regarding compliance issues.
 Assisted with coordinating of systems in order to update new codes and claim information.
 Prepared documentation with regard to completing modifications, repayment plan, and partial
agreements.
 Performed follow-up with customers to obtain signed documents and forward for processing.
 Documented accounts with summaries explaining reasons for default and resolution possibilities.
 Worked with managers as to assist with any projects in progress as needed.
Citigroup Irving Texas
MAU (Manager Assistant Unit)
 Worked independently researching application submittals, annotating servicing files of activities
performed.
 Supported dual supervisor roles and staff to ensure efficiency and compliance with policy and
procedures.
 Performed oversight of a team of Client Relations Coordinators with respect to escalated issues,
new hire coaching, scheduling, and providing feedback.
 Made recommendations to management team on the performance of team members.
 Resolved internal and external inquiries by communicating with retail personal bankers and home
loan specialists.
Citigroup Irving, Texas
Backend Mortgage Collector
 Created a workout solution that best meets the company and customer financial situation in
the form of a repayment plan, payment deferment, and sale of property, refinance, or loan
modification as alternative to foreclosure.
 Responsible for timely and profitable liquidation of loans acquired by the company in
compliance with all Federal, State,and Local laws.
 Mitigated potential losses within acceptable range by fully using applicable workout
alternatives to cure delinquency.
 Contributed monthly to exceed company financial expectations as well as individual goals.
 Ability to identify training opportunities to increase mortgage knowledge to enhance
customer willingness to continue to pay their debt.
 Consistently providing positive and intelligent service for all individual customers.
 Recorded information regarding financial status of customer and collection of debt utilizing
computerized systems for tracking purposes.
FlexSteel Industries May 2006- February 2009
Upholsterer
 Measured and cut new covering material, using pattern and measuring and cutting
instruments.
 Fit, install, and secure material on work pieces, using hand tools, power tools, glue, cement,
or staples.
 Read order and apply knowledge and experience with materials to determine type and amount
of material required to cover work pieces.
 Attach fasteners,grommets, buckles ornamental trim, and other accessories to cover work
pieces.
 Maintained records of time required to perform each job.
 Refinish wood surfaces on upholstered or reupholstered furniture.
 Examined upholstered pieces to locate defects.

5. Confidential - Internal Distribution
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United Recovery System Houston,Texas March 2006- May 2006
Transfer Agent/Account Resolution Specialist
 Routed collections calls to collections specialist
 Reported consumer payment abilities directly to higher management.
 Updated and corrected consumer personal information.
 Mailed letters to comply with FDCPA guidelines.
 Assisted consumers with payments over the phone/with confirmation.
 Strived for excellence to maintain or meet budget requirements.
NCO/Capital One, Houston, Texas September 2005- April 2006
Account Resolution Specialist, Team Lead
 Managed capital one delinquent accounts.
 Assisted cardholders with inquires of billing, finance rates,and personal information.
 Worked efficiently to help customer promptly and effectively.
 Supervised 15-60 full-time and part-time employees to achieve departmental goals.
 Reviewed and contacted delinquent accounts to retrieve payments.
 Assisted in strengthening dialer strategies to collect on 5, 30, and 90-day accounts.
 Trained and developed new employees to work efficiently and effectively to produce high
volume productivity.
 Assisted on improving documentation techniques on delinquent accounts.
EDUCATION
East Mississippi Community College, Mayhew, Mississippi 1999-2002
Majored in MassCommunications
Mary Holmes Community College, WestPoint, Mississippi 1997-1998
Majored in Business Administration and Management