This document provides a summary of qualifications for Lorenzo E. Young Jr., an IT professional with over 15 years of experience. It includes contact information, an overview of his technical skills and areas of expertise, work history in IT leadership roles at several companies, educational background, certifications, and references. Key aspects of his experience include project management, network administration, information security, and managing IT operations for organizations with multiple locations.

1. LORENZO E. YOUNG JR.
Senior Information Technology Professional
Home: (562) 494-2938 1903 Temple St. Unit 305
Mobile: (213) 503-0307 Signal Hill, CA 90755
Email: Lyoung973@Live.com
SUMMARY OF QUALIFICATIONS
Dedicated hands-on Technology Professional with over 15+ years of extensive technical,
team leadership and client service experience. Skilled in the planning, coordination and
prioritization of IT projects that solve organizational problems, support business
initiatives and drive process efficiencies. An effective communicator with strong
interpersonal skills, excellent customer service skills and excellent negotiation skills
with keen ability to build professional relationships with team members, Clients,
Partners and Vendors. Demonstrated experience working effectively across functional
groups to build consensus and drive uniform strategy to accomplish business
goals/objectives.
QUALIFICATION HIGHLIGHTS
Vision, Strategy & Execution ● Project Management ● PCI-DSS/PA-DSS Compliance ●
IT Audit and Compliance ● Helpdesk Management ● Network LAN/WAN
Administration & Support ● Systems Design Development ● Network Management and
Design ● Information Security ● Management Hardware/Software Troubleshooting ●
End User Computer Training ●Technology Needs Assessments ● Vendor Management
● Access Controls Systems ● Revenue Control Systems ● System Integrations ● Client
Relationship Management ● Technology Construction Management ●Surveillance
Systems ● Time & Attendance ● Cloud Services
PROFESSIONAL ACHIEVEMENTS
 MobileNow Integration to Digital Payment Systems automated Paystation
 Prepaid online reservations integrated with FlashValet Parking Management
System
 Upgraded & Deployed 30 remote office phone systems from traditional PBX to
Cloud based VOIP hosted phone system while trimming month phone expenses
by nearly 55%

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 Designed and facilitated the implementation of a 24-hour central command
center
(http://joesautoparks.com/about-us/security/)
 Designed and deployed a parking mobile application for urban parking
(https://itunes.apple.com/us/app/joes-auto-parks/id829966942?mt=8)
 Managed and successfully deployed online payment ecommerce system
generating over $45,000 plus convenience fee revenue per month
 Managed and successfully deployed GPS and Onboard Television
Entertainment system throughout the companies shuttle bus fleet
 Managed the successful deployment of Salesforce CRM Cloud application
throughout the organization.
 Developed and implemented an Online Premium Parking reservation system at
Newark International Airport (https://reservation.abm.com/Generic.aspx)
netting $156K in four months
 Developed and maintain the PCI Compliance Program (PA-DSS/PCI-DSS)
policy, procedures and awareness programs as required for Level 2 & 3
merchants
 Member of executive team that successfully directed and acquired two
companies containing 12 servers, 47 remote offices, accounting systems, payroll
system and 1,600 desktop users during two major acquisitions within a 60-day
period
 Successfully deployed automated Unitime Time and Attendance system to
replace manual time card system, reducing human errors and fraud
 Successfully deployed automated parking revenue control systems allowing real
time credit card processing and the ability to generate reports as needed
 Successfully implemented VOIP at various remote offices across the US
EDUCATION
University of California Los Angeles (UCLA) Los Angeles, CA
Information Technology Strategic Management
Certificate in Strategic Information Technology Management – In Progress
University of Phoenix, Phoenix, AZ
Information Technology Major, focus in Management Information Systems
&Technology
Bachelors Degree (BSIT) - Graduated with 3.7 GPA

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Los Angeles Community College, Los Angeles, CA
Computer Information Systems Major, Information Systems (CIS)
Transferred to University of Phoenix
PROFESSIONAL EXPERIENCE
The L&R Group of Companies, Los Angeles, CA
(www.Tlrgc.com)
Director of Information Technology August 2005 - March
2015
Manage Information Technology operations within a $350 million company that own
and manage commercial real estate and parking companies across the United States.
Oversee network operations, Desktop Support, Parking Access Revenue Control
Systems, Surveillance Camera Systems, Access Control Systems, Telecommunications,
IT Compliance and Website operations. Supervise a department of full-time staff and
full-time consultants and a $1.5 million operating budget.
Functional areas of accountability spanned technology direction and strategy, project
planning and management, budgeting, service delivery management, purchasing and
vendor contract negotiations, process and standards design, team development and
leadership, and client relationship management. Directed all aspects of multiple,
simultaneous design, implementation, upgrade and troubleshooting projects.
 Responsible for overseeing the day-to-day aspects of the IT operations across
multiple states while managing the work flow and quality of work for the
organization
 Responsible for establishing IT departmental goals, objectives and operating
procedures
 Manage and acquire internal and external resources as required for IT
deployments
 Research and introduce new technology systems/applications while improving
effectiveness
 Work closely with executive management team and departmental heads on
streamlining processes with latest technology applications
 Provides day-to-day hands on management oversight for the helpdesk operation
to ensure that all service request and escalations are resolved in a timely manner
and maintaining customer service
 Maintain IT support to over 400 desktop users at over 50 remote locations
throughout the country. Plan, install, configure and maintain network Windows

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2003/2008/2012 file and application Servers throughout the United States.
Configure, install and maintain Active Directory and other network resources.
Ensure network security to all applications and ensure government compliance to
critical data.
 Oversee LAN/WAN infrastructures and provide expert support as needed. Install,
configure and maintain routers and firewalls at all locations across the United
States. Ensure data backup of all company critical data and ensure offsite data
storage using third party vendors
 Project manage new construction, capital expenditure projects that include
planning, designing and implementing the required IT infrastructures including
voice and data services
 Managed the complete design, build out, enhancement and optimization of
infrastructure, systems and tools across various corporate offices, and various
remote sites delivering services to internal users and clients
 Configure and maintain various mobile applications on a variety of mobile
devices (Ipad, Iphone, Androids)
 Maintain and track all IT expenditures (Operating and Capex)and budgets
 Participates in strategic corporate retreat while strategizing on company goals
and objectives
 Conduct onsite IT audits and provide IT recommendations internally and
externally
 Developed and maintain IT processes and procedures for all aspects of IT;
Support, Equipment, System Testing, etc.
 Developed and maintain Computer Use, Internet Use, Cellular Phone Policy, IT
Procurement and IT NDA.
 Developed and maintain all network, and infrastructure documentation.
 Prepare IT Operating budgets, IT Capital budgets while monitoring and
controlling technology expenditures
 Developed and maintained IT Strategic plan with 3-5 year goals and initiatives
 Design, plan and coordinate installation of Parking Access Revenue Control
Systems (PARCS)
 Ensure all PARCS installations are conforming to PCI, Federal and State
regulatory standards
 Design, plan and coordinate installation of CCTV Surveillance and Access
Control systems
 Project manage, design and implement all new and existing infrastructure
deployments
 Design, Coordinate and implement technology infrastructure for all new
construction projects

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 Developed and maintains various company IT policies and procedures. Provide
recommendations for improvement in internal processes and recommended
solutions
 Work business development and other service delivery divisions with various
technology projects
 Develop business case and cost benefit analysis on a variety of IT initiatives
 Developed and maintained a non-existence disaster recovery plan and business
continuity plan
 Acts as Corporate Compliance officer overseeing PCI Compliance (PCI-DSS/PA-
DSS) program
 Perform PCI Self-Assessment Audits (SAQ) to ensure PCI Compliance. Ensure
PCI scans are performed quarterly and required remediation’s are corrected in a
timely manner.
 Developed and maintain a nonexistence PCI Information Security Policy &
Incident Response plan to ensure protocols are followed in the event of a breach
 Manage and maintain all software licenses to ensure software compliance. Ensure
compliance with company policies and legal directives
 Configure, maintain and deploy windows desktop workstations
 Deployed and maintain Salesforce Cloud CRM database application server
environment
 Developed and maintain SQL database server including crystal reports to
generate reports
 Designed, implemented and maintain enterprise Microsoft Exchange 2007 Email
system.
 Maintain asset management of all computer hardware (CPU, Monitor, Printers,
Laptops).
 Deploy and maintain Time & Attendance system that is integrated with ADP
Payroll System
 Develop and maintain multiple company websites using Dreamweaver or CMS
(WordPress)
 Review and process all IT purchase requisitions for hardware and software
purchases.
 Manage and coordinate all telecommunications including Voice/Data, DSL, T-1,
Fiber, MPLS implementations, which improves user productivity and system
availability
 Design and implement cloud hosted VOIP phone system infrastructures
 Collaborated in defining company's solutions offerings, comprised of converged
solutions consulting; project management; network facilities design, provisioning
and consulting; and LAN/WAN design and provisioning

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 Designed and implemented the deployment of 1st enterprise infrastructure and
subsequent migration to multi-platform Active Directory SSL-VPN architecture,
delivering 99.9% uptime of core systems and service
HOUSING AUTHORITY OF THE CITY OF LOS ANGELES, Los Angeles, CA
(www.hacla.org)
Senior Network Specialist November 1997 -
August 2005
 Provided IT support to 500 users on Hardware and Software problems.
Conducted needs assessments, vendor selection, software/hardware evaluation
and systems procurement
 Supervised 5 administrative Interns with providing IT Support to end users and
other IT related projects
 Meet with Management staff to understand various processes and develop an
automation solution
 Worked with management to evaluate SEMAP low areas and implement an
automation tool to ensure that department is within HUD/SEMAP standards
 Worked with vendors on agency automation needs. Assisted and prepared RFP
drafts for IT solutions
 Planned and coordinate office relocations and new offices ensuring that
necessary wiring/cabling, pc equipment and routers/switches are installed
 Tracked user request/problems using HELPSTAR including documenting all
activity related to the problem
 Installed and maintained Crystal Enterprise 9.0 and 10.0 servers. Generate
numerous ADHOC reports using UNIDATA commands
 Maintained GIS System to map various section 8 and subsidize families
throughout the City/County of Los Angeles
 Maintain Citrix farm of 20 servers for remote connectivity and application
deployment
 As Lead of the IT team, planned and upgraded Windows NT domain to Windows
2000 Active Directory, upgrading (4) NT servers with (11) Windows 2000/2003
servers. Administer Windows 2000 Active Directory based WAN of (450) 98/XP
clients, and Windows 2000 servers. Create and maintained complex set of logon
scripts to provide users with standardized environment regardless of logon
location in the organization

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 Implement and managed McAfee Antivirus Corporate Edition allowing
centralized control of server and desktop antivirus software. Maintain data
backup of all data using VERITAS for Windows and Novell
 Conducts departmental training to departmental end-users on the use of various
software applications and automation procedures. Also prepare handout
procedures. Conducts one-on-one training sessions to meet specific user needs
 Implemented and maintained Section 8 Inspections Handheld Computerized
system
CITY OF LOS ANGELES INFORMATION TECHNOLOGY (ITA), Los Angeles, CA
(http://ita.lacity.org)
Data Technician January 1992 – November
1997
 Provided network support to all Los Angeles Police and Los Angeles Fire
Department users
 Troubleshoot login problems and other network/mainframe related problems
 Analyze request from city departments for local and remote connectivity to the
City's Central Host Computer (CHC) and remote dial-in solutions, mainframe
network changes, site checks in preparation for Host connection
 Complete service requests for new device installs or relocation of existing
devices; service request tracking, verifying connection to the mainframe
 Maintain 3270 type terminals, printers, PC emulation, modems, 3174 controller
and multiplexers
 Draft the customer service request (CSR), mainframe network change database
update and report dissemination, maintain work order tracking database
 Provided network configuration and technical support through use of Netview
CLIST to make a dynamic change of DLOGMOD, MODETAB AND USSTAB
 Provide Second-level problem troubleshooting and resolution support for
network connectivity problems. Netman database tracking of requests and
participate in change Management updates to Netman application problem
determination resolutions

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 Prepared Disaster Recovery set-up of data lines, voice phones, controllers,
modems, CRTS and printers with the confirmation of dial-in capabilities and
connection at each site
CERTIFICATIONS
 Strategic Information Technology Management – 2015
 Microsoft Certified Professional (MCP)
 Certified Novell Administrator (CNA)
TECHNICAL EXPERTISE
 Parking Controls: SkiData, WPS, Digital Payment Systems, Amano, ParkingSoft,
Flash Valet, IntegraPark (Paris & Geneva)
 Payroll Systems: ADP, Abra
 Time & Attendance System: Empower Software, Unitime Systems
 Accounting Systems: Sage Timberline,
 Ticketing System: AutoTask IT Management System, HelpStar
 PCI-DSS/PA-DSS: Security Audit Procedures
 Networking: Active Directory, TCP/IP, DHCP, DNS, FTP, WINS, VPN, Remote
Assistance, Remote Desktop, WAN, WLAN, 10/100/1000 Ethernet, NAT, VOIP
 Firewalls: Sonicwall TZ180/2040, SSL-VPN, Cisco 5505
 Network Operating Systems: Windows 2000 Server/ Advanced Server, Windows
2003 Server, Windows 2008 Server, Windows 2012 Server Novell Netware 4.x, 5.x,
6x
 Operating Systems: Windows 8, Windows 7, Vista, Windows 9x, 2000, XP, DOS
 Email Systems: MS Exchange 2003, MS Exchange 2007, GroupWise 5x, 6x
 Databases: Microsoft SQL 7.0/2000/2005/2008, Microsoft Access, MYSQL and
Paradox
 Programming: Basic HTML, Basic JavaScript, Basic Java
 Applications: Microsoft Office 2000/2003/XP, MS Project, MS Visio, MS Virtual PC,
GHOST, Helpstar 8.1, Crystal Reports Professional and Enterprise 10, Backup
Exec 8x, 9x,10x, 11x for Windows/Netware, PC Anywhere, Trackwise, Citrix
Metaframe, Timberline Accounting 9x, Great Plains 7x,8x,9x,10x, Autotask
Ticketing System
 Project Management: MS Project, BaseCamp, Document Imaging System
(Application Generator, Kofax, Ascent Capture, Legato WebExtender and
DiskExtender), Emphasys Section 8 Inspections Systems.

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PROFESSIONAL ORGANIZATIONS
 ISACA – Information Systems Audit and Control Association
 AITP – Association of Information Technology Professionals
 NIST – National Institute of Standards and Technology
 US-CERT – United States Computer Emergency Readiness Team
References provide upon request