1. Todd A. Scoggins
1 | P a g e
PROFESSIONAL SUMMARY
 Over 20 years’ experience in Information Technologies and Telecommunications.
 6 years’ experience with Cisco Unified Communications including Enterprise version of Call Manager
and Unity performing system administration duties including moves additions and changes.
 Project Management experience, writing RFPs, reviewing bids, telecommunication billing,
structured cabling, Cisco switches and routers, break / fix tasks and troubleshooting.
 Studying for my Cisco Certified Network Associate (CCNA) Collaboration certification.
TECHNICAL PROFICIENCIES
Unified Communications Cisco Switch / Router WAN / LAN / WLAN
Technical Support RFPs WebEx
Structured Cabling Distributed Antenna Systems Microsoft Office
Microsoft Windows Mobile Applications VLANS
VPN Connectivity Single Number Reach Networking
Orion Solarwinds Fax Troubleshooting Carrier Billing
Infrastructure VoIP MACD
Cisco Emergency Responder Cisco Unity Avaya Audix
CICS DIDs Demarcs
Smart Jacks Hunt Groups Imaging
Powerpoint Sharepoint Microsoft Project
APC Smart-UPS Data Racks Mobility
PERSONAL ATTRIBUTES
Self-motivated Credible Ethical
Professional Competitive Hard-working
Strong Presentation Skills Detail-Oriented Results-Driven
Team Player Flexible and Adaptable Able to Multi-Task
RELEVANT EXPERIENCE
Grand Ledge School District 02/16 – Present
Substitute Teacher
Self Employed / Independent Contractor 01/15 – 02/16
Auto-Owners Insurance, Lansing, MI 06/98 – 01/15
Multiple Roles

2. Todd A. Scoggins
2 | P a g e
While engaged as an IT Senior Telecommunications Analyst, Communications Department from 11/05 till
01/15:
 6 years’ experience with Cisco Unified Communications including Enterprise version of Call
Manager and Unity performing system administration duties including moves additions and
changes.
 Some migration tasks such as bug fixes working with Cisco TAC and third party vendor.
 Configured and troubleshot network equipment including Cisco routers, switches, WAN
optimization, monitoring equipment, and management systems.
 Monitored network performance for potential hardware problems and employ appropriate fixes.
 Provided recommendations to management regarding improvements to network and
communications hardware and software.
 Prepared Request For Proposals (RFPs) and Scope of Works to coordinate with local cabling
contractors and local service providers to ensure all off site locations maintain connectivity to the
PSTN and WAN. Open and monitor trouble tickets as needed.
 Assisted with installation and repaired cabling according to industry best practices as needed.
While engaged as an Administrator, Agency Systems Support Department from 06/98 till 01/05:
 Supervised 12-15 associates who provided technical support to independent insurance agents
using Auto-Owners proposal software, web-based applications and 3rd party agency
management systems including Applied, AMS and AMS 360.
 Mentored associates who assisted with the installation of software and organize the testing and
troubleshooting of applications.
 Other responsibilities included interviewing and selecting job applicants, coaching and counseling
associates, conducting performance appraisals, project tracking, SAP time sheet entry,
delegating work duties and facilitating weekly staff meetings.
Ameritech/SBC Consumer Services, Lansing MI. 11/95 – 06/98
Call Center Service Representative
 Handled telephone customer inquiries. Accessed multiple databases, and retrieved and
interpreted information on customer accounts.
 Reviewed accounts to determine actions necessary to correct problems. Negotiated and
prepared service order requests from both existing and new customers for installation,
disconnection or changes of telephone service.
 Utilized customer needs-based selling techniques, to meet established sales objectives.
EDUCATION
 Bachelor of Arts: Telecommunications, Information Studies and Media, with Honors; Michigan
State University, East Lansing, Michigan. May 2004
 Associate in Business Degree: Marketing, Magna Cum Laude; Lansing Community College,
Lansing, Michigan, June 1992