Paul Downs
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Personal Information
Organization / Workplace
InnotracLocation
Pueblo, Colorado Area United StatesOccupation
CSR + IT SupportIndustry
Technology / Software / Internet
About
Answer incoming calls Asses the needs of the customer Guide customer to resolution of issue Take online orders for support as needed Keep call times down Consistently make better than 85% on QA’d calls Track issues and escalate as necessary Process RMA’s as needed Work with minimal supervision to resolve issues Consistently take good notes regarding calls – and issues IT help-desk -adds moves and changes Add systems to the domain Setup training Labs Resolve critical issues impacting business