1. 5835 Walnut Creek Blvd., St. Charles, MO 63304, (636) 699-3225, darcywalsh1904@gmail.com
05[phone][e-mail]
Darcy L Walsh
Objective
To secure a challenging and responsible position, utilizing abilities developed through experience
and education, with the opportunity for professional growth based on performance.
Experience
09/1999 to Present Verizon Saint Charles MO
A ffiliate Engineer-Network Engineer (7/2004 – Present)
 Responsible for the design/installation and activation of customers’ network in the Verizon
MPLS cloud
 Requires a thorough knowledge of IP routing protocols and Routed protocols.
 Full understanding of network diversity and troubleshooting of connectivity issuesacrossthe
MPLS network and on customers WAN/LANNetworks
 Requires the configuration of Cisco, Juniper, Adtran and various otherrouters/switches used by
customers for networking.
 Knowledge of Multicast configurations, Site of Origin configurations and other advanced
configurations.
DSL Installation Technician (3/2003 – 7/2004)
 Work with field technicians to test and turn up DSL service for customers
 Perform standard testing and troubleshooting of customer circuits.
 Resolve complex technical issues
 Coordinate installation with internal and external organizations
 Create Access Databases for DSL Director to help manage group activity.
Installation Technician II (9/2000 – 3/2003)
 Responsible for PC based installation and maintenance of basic and enhanced data services.
 Perform standard testing and troubleshooting of customer circuits
 Resolve complex technical issues
 Coordinate installation with internal and external organizations
 Perform remote testing of high speed data circuits
 Pull daily trouble reports
 Option the DACs,make digital cross connects and build LPORTs/PVCs to prepare circuits
for use.
 Test DS0 and DS1 circuits with the Local Exchange Carriers
 Verify correct installation of the DMARC with the customer
 Open New Install tickets with circuits are tested and ready for test and turn-up with the
customer.
Implementation Specialist (9/1999 – 9/2000)
 Manage all customer install, add, move, reconfiguration, change and disconnect orders.
 Liaison between customer and sales throughout the implementation process.
 Proactively monitor daily order activity to ensure trouble free installation.
 Coordinate and drive all internal jeopardy installation situations
 Provide customer and/or sales with predefined circuit reports.
 Interface with internal organizations to meet customers’ expectations for service delivery.

2. (636) 699-3225  Darcywalsh1904@gmail.com
Darcy L Walsh
1/1999 – 9/1999 Unisource St. Louis MO
Telecommunications Specialist
 Responsible for administration of telephone switch forCallCenterand market area facilities.
 Responsible for administration of multi-node PhoneMail™ system,including setup of outcalling
to pagers.
 Responsible for administration,analyzing and changing ACDrouting for CallCenter.
 Maintain accurate telecom recordsof alllocations in market area.
 Negotiate ratesand maintain accurate record of allpagers formarketarea.
 Act as project Manager fortelecommunications forsite closures,mergers,consolidations and
moves,including telco orders,and moving or installing new telephone and voice mailsystems.
 Audit all telephone and pager bills in market area for accuracy,and payment approval.
 Responsible for telephone and voice mailtraining for allsites in market area.
06/1990 – 01/1999 Magellan Health Care Maryland Heights,
MO
Telecommunications A nalyst
 Responsible for analysis of ACD routing requests forfeasibility and functionality,assuring ACD
routing is designed to best service the needsof the company and the client.
 Responsible for designing,programming and implementing new ACDrouting applications.
 Responsible for implementing allACD routing changes,including re-routing because ofdisasters
 Responsible for maintaining an inventory of all inbound and outbound toll free numbers.
 Responsible for monitoring the toll free services, including , but not limited to, working with long
distance carriers in setting up and verifying Time of Day routing to several call centers throughout
the United States.
 Administration of several multi-node voice mail systems.
 Analyze all voice circuit bills for accuracy and/orany fraudulent usage.
 Responsible for initial set-up and on-going maintenance of call accounting system.
 Assist management with analysis of potential new telecommunications equipment and/or services.
 Provide assistance in troubleshooting moderately complex telecommunications problems.
 Administration of company owned cellular phones for all local sites.
 Administration of telephone calling cards for all company sites.
Education
 St. Charles Community College – Completed classes to obtain CCNA(Cisco Certified Network
Administrator) certification.
 St. Louis Community College – Courses towardsAssociatesDegree
 Pattonville High School– Graduated 1984
 Dale Carnegie – “How to Win Friends and Influence People”
 Various technical and industry publications and in-house training courses,as applicable.
References
References are available on request.