Excellent computer room and site lead management.

1. Luis Negrón Fernández
(787) 626-3290 / Celular (787) 402-5226 np00740@gmail.com
Summary of Qualifications
Results oriented IT professional with strong management and technical background that has IT
responsibility and experience in the pharmaceutical industry, in both commercial (consumer
health care operations) and manufacturing divisions. Oversee all information technology
functions at business and Caribbean Region, including all infrastructure equipment, Intranet,
network operations, WI, Help Desk, telecommunications, database, Desktop management,
etc.Responsible of IT departmental personnel, capitalexpenditures, IS budget and allocations,
andthe IT Caribbean Region operations.Possesssolid knowledge in software and hardware,
Project Management, SAP applications, change control boards,and indelivering IT solutions,like
warehouseGMP‘s, Infrastructures, Computer room, Help Desk, applications, disaster recovery
plans, and sales support. Demonstrates and exhibits strong interpersonal and communication
skills. Has been coach and team leader in different businessroles, and has proven skills in
negotiation, and project management. Self-motivatedleader,with a problem solving attitudeand
solid reputation for being honest, and confident.Fully Bilingual in English and Spanish.
Core Competencies
Excellent stakeholder and vendor relationship.
Organized – Outstanding organizational skills – service delivery strategies
Strong drive to success: Goal-oriented and Results driven
Excellent Project Management skills (PMI)experiences –SAP, Kronos, ISOTRAIN, GxPharma,
Sales applications, Document Management, CognosSystem, etc.
Active listener – Willing to learn and listen
Assimilate and integrate departmental team through development.
Communication and networking skills: hands-on in compliance requirements, intranet
development, payroll and HR support, disaster recovery plans, record retention, IS Dashboard and
equipment decommissioning.
Drive the development of company best practices and ensuring objectives are achieved.
Change Management (change description, Risk assessment, backup plan, technical specifications,
ticket number, user and management approvals, starting and ending dates, other management
approvals, and expert judgments).
Professional Experience
Axon de Puerto Rico
Consultant – Temporary Contractor 2012 – 2012
Responsible to answer a RFP (request for proposal) for a client in the US to obtain SAP contract
maintenance in a short period of time.Excellent knowledge in Aerospace and Defense, ITAR, and export
data standards to foreign countries. Set guidelines to develop an infrastructure environment for hardware
support to support business needs.
Pfizer Puerto Rico Inc., Guaynabo, Puerto Rico
Associate Director (Wyeth) Legacy) 2001 – 2011
Oversees the Site Computer Room operations, Networking, Wireless, Applications, Desktop
management, Sales, Help Desk, Regulations, Compliances, Internal Controls, and Infrastructure
including a highly client satisfaction in Puerto Rico and the Caribbean Region. Managed all contracts
associated with Networking, applications, infrastructures, telecommunications, contractors, and
outsourcing personnel. Handled and managed personnel, IS budget, Capital expenditures for the site,
forecast figures, and provided strategic plans to maximize Information Systems resources. Planned,

2. organized and coordinated the implementation of local and enterprise systems for the site including any
compliance requirements. Implemented and handled all compliance awareness and corrective
actions for any agency investigation. Established strategy thinking for the company objectives and
established methods with the peers for flawless integrations
Key Accomplishments
Certified in ITILv3, in SAP CAPA IQA – Investigation Quality Assessment tool.
Oversee the implementation and documentation of the networks, hardware and software
applications to ensure that the company’s IT Department is stable and aligned with corporate
procedures and documentation standards.
Implemented QA procedures and plansfor Hardware and software updates to be followed when
changes to existing production equipment and/or software. Creation of internal SOPs and check
list process as per guidelines of the Quality Assurance department and to maintain consistency of
process.
Revised and Approved QA SOP’s regarding the Caribbean Region regulations for the Sales force.
Direct and manage efforts to achieve IT objective for Puerto Rico and the Caribbean Region
according to established goals and objectives.
Initiated and Directed implementations in telecommunications, Networks, Wireless, computer
room infrastructures, and Intranet development with excellent clients satisfaction.
Directed implementation of disaster recovery plan for network, servers, critical applications, client
services. Served as a Disaster Recovery lead for the three plants in Puerto Rico.
Implemented Warehouse BMS (Building monitoring system), enhanced packaging equipment and
all associated documentation including GMP’s regulations.
Implemented SAP SD, returns & goods, B2B reporting system, SAP WDM, and Finance.
Originated implementation of the wirelesssystem within the site and for the Caribbean region.
Mechanized all local compliance procedures documentation including the Caribbean Region.
Established talent management for the whole IT personnel with excellent results.
Produced savings of $10K monthly by implementing Hardware Maintenance for the Sales force.
Established key reports and shared an IS Dashboard with top management
Created and implemented a Help Desk division including SLAs to support the site and the
Caribbean Region. Generated reports based on problem solving, incident management, escalation
procedures and delegation of critical issues.

Software Plus, New Jersey, US
Consultant 1999 – 2001
Implementation and support clients with Server Systems, AS400 platform for areas of Human Resources
and Payroll in PR, US, and companies in the Caribbean Region. Project Management and strong
deliverables, leadership for the technical documentation, application project development, project planning,
testing techniques, and changes to programming codes.Support various companies in Puerto Rico and the
Caribbean Region such as Nestle Company in Dominican Republic and Trinidad & Tobago. Implemented
QA process for every system update by creating check list and data comparison reports to avoid
inconsistencies with new version.
Bristol-Myers Squibb, Barceloneta, Puerto Rico
Network Analysis 1998 – 1999
Provide support to the community of users in a Novel and NT Platform Servers as a System Network
Analyst. Prepare and revise training manuals for the Network operations. Alert, monitors, and take
corrective actions on situations with the LAN and WAN. Develop the Network Policies and Procedures to
meet with company goals and audit recommendations. Develop and maintain the Disaster Recovery plans
of both platforms (Novell and NT). Established procedures to be followed when new updates and/or
implementationsaffected the production environment.

3. Marion Merell ISG, Manatí, Puerto Rico 1994-1998
System Analyst
Analyze, and coordinate the activities to implement user systems requirements by department. Supported
and monitors the connections of the WAN (Wide Area Network) in the site. Provide support to the exchange
server and all related functions. Install and implement the Human Resources and Payroll software package.
Implement and monitors the System Management Server and the SQL systems to obtain software and
hardware inventory. Conducted and implement servers, switches, cabling, routers, interfaces, and
maintenance including vendor contracts.
Education
American University of Puerto Rico - Magna cum Laud
Bachelor Degree in Business Administration, major in Accounting
Advanced Computer and Institute of Multiple Technology
Programming and applications design certifications.
Skills / Trainings
1. PMP – trainings and hands-on in all IT projects.
2. Strategies Planning from AMA (American Management Association). Sarbanes Oxley – IT.
3. SAP modules, Microsoft applications, Servers, Outlook, SMS, SQL, BI, Dreamweaver etc.
4. Help Desk mgmt., Change Management, Change Control, Incident & problem management, etc.
5. Document Management – Documentum. Six Sigma Certification – Yellow Belt.
6. Compliance IQ,OQ,PQ revisions and approvals. GMP’s and cGMP, Part 11 Compliance.
7. SAP CAPA – investigations. SAP Basic Instructor navigation.
8. Wyeth Project Management Simulation program
9. Transformational Coaching, Executive Management
10. How to handle difficult clients – 8 hours of training
11. Implementation of Human Resources, Payroll application and instructor
12. Motivation and stress Management, Validation Industry training program (4 months)
13. Internal company profile of trainings (more than 40 courses)
14. Photoshop, Lightroom, DG Photo Art designer.