1. SHAUNA CRAIGEN
Scraigen37@yahoo.com
(630) 363-1183
Account Management / Customer Service / Customer Resolution / Collections
Experienced, self-motivated professional with a passion for providing excellent customer service with proven
track record of delivering superb account management and customer resolution performance. Over 15 years of
experience and success in fast-paced, high-volume, deadline-driven manufacturing, engineering and distribution
environments leveraging diverse customer support background, communication, negotiation and organizational
skills critical to delivering solutions for clients and organizations.
CORE COMPETENCIES
Active-Listening  Critical Thinking  Ingenuity  Consensus-Building 
Flexible  Relational  Self-Motivated  Persistent  Dependable  Self-Starter
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Proficiency in Microsoft Office Suite, Vantage, J.D. Edwards, Oracle
PROFESSIONAL HIGHLIGHTS
DISPATCH COORDINATOR- AEROTEK/MAERSK –OAKBROOK, IL July-2015- Nov- 2016
Ensures that all store door Import / Export requirements are maintained to ensure the timely departure of
Import / Export cargo as per service delivery requirements.
 Find and execute operational efficiencies
 Report daily store door movements, service failure issues and other challenges to supervisor
 Record exceptions and challenge areas, propose suggestions for improvements
 Proactively ensure timely escalation of service delivery issues/failures
 Monitor and resolve problems to ensure movement of idle containers
 Track and report potential demurrage
 Coordinate with truckers, line and terminal operations to ensure movement of containers as planned
 Ensure all non-budgeted expenses are documented and execute Star savings program as planned.
 Document and report cost savings to senior executives; implement cost saving opportunities identified.
 Ensure business continuity ensure daily communication of status updates to team.
CUSTOMER SERVICE REPRESENTATIVE  NIPPON USA  Wood Dale, IL Feb-2012– Feb-2015
Perform a range of customer support services.
 Primary customer contact and liaison responding promptly to customer inquiries.
 Processed purchase orders, data entry input for shipping and receiving and generate monthly report.
 Monitor inventory to ensure warehouse counts are balanced with system counts.
 Invoice over $75,000.00 monthly.
 Audited Customer service rep documents to insure all documents are entered correctly before proceed to
warehouse for shipment.
 Created special labels for customer shipments.
 Answered emails for shipping cost and availability of materials.
 Generated a variety of data reports via Excel spreadsheets.
 Entered new items in item master so receiving could be completed.

2. CUSTOMER SERVICE ADMINISTRATOR  FANUC FA  Hoffman Estates, IL Sept-2011 – Feb-2012
Provided a variety of administrative customer support services to maintain accurate client information.
 Obtained and evaluated relevant information ensuring accurate data input via Oracle database.
 Performed internet research to obtain customer information.
 Performed merge tasks for names and addresses in Oracle database.
CUSTOMER SERVICE/ACCOUNT MANAGER  HIWIN  Elgin, IL May-2006 – Mar-2009
Provided a range of critical technical and customer support services for sales organization and customers.
 Met goals for zero lost orders by providing excellent spreadsheet maintenance.
 Liaison and primary customer contact (East and West Coast Regional Territory).
 Forecasting assistance for sales manager.
 Data entry support for purchase orders via Vantage computer system.
 Account collection assistance.
 Handled non inventory purchases from parent company and inventory monitoring.
 Obtained and evaluated relevant information to handle product and service inquiries (material quotes).
CUSTOMER SERVICE/RECEPTIONIST  UNISTRUT CORP Elk Grove Village, IL Feb-2003 – May-
2006
Performed a variety of receptionist and customer service tasks.
 Primary customer contact for high volume client.
 Coordinated order shipments (filling orders, maintained daily back order reports).
 Handled and routed all incoming call to appropriate departments.
 Entered Purchase orders in system.
 Invoiced all shipment process the day before.