1. LESLIE CHIVERS
3505 Fortis Lane
Matthews NC, 28105
704-575-1793
lezlee0906@yahoo.com
EDUCATION
September 2003 - King’s College
October 2004 Charlotte, North Carolina
Associate Degree in Office Administration
Coursework - Business Communications Electronics
Database Management Human Relations
Word Processing Keyboarding
Office Procedures Oral Communications
Professional Development Document Formatting
Written Communication Professional Design
Other Coursework:
Business Organization, Introduction to Supervisory Management, Electronic Offices
Systems, Research and Report Writing, Data Analysis, Business Law, Introduction to
Psychology, Principles of Economics
PC Software: Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft
PowerPoint, Front Page, Microsoft Outlook
August 1999 - West Montgomery High School
May 2003 Mt. Gilead, North Carolina
Diploma
College and Technical Preparation Courses
Honors and Achievements: Future Business Leaders of America, Spanish Club,
Student Council
EXPERIENCE
February 2013- Rose Chauffeured Transportation
Present Pineville, NC
Confirmation/Customer Service Specialist
Handling high volume calls in customer service department for new/existing
customers that book car transportation service. These customers book reservations
locally and in other states. I handle reservations for affiliates that send trips for
customers arriving in from other states that are traveling into Charlotte and
surrounding areas. I handle high volume calls during all special events that occur
locally and in surrounding areas of NC. Handling customer complaints by phone and
email in regards to service of their reservations. Reviewing reservation details for
errors, correcting errors if needed. Very detailed during the entire process from

2. start to finish. Making contact w/ customers and clients to verify reservation details
to ensure all details and parts of reservations are correct; may require making
changing and updating information in timely manner. I monitor other reservation
agent’s work for quality control to eliminate error; also, responses to quote request
through emails. Following up with potential customers. In charge of sending request
to Charlotte Airport for large group arrivals. Quality Control. Also contacting drivers
that work with us to inform of the times for them to report in the office to pick up
paper work. Multi-tasking. I also back up the reservationist with answering the
phones and entering reservations in the system.
March 2008 – George Brown & Associates
December 2010 Charlotte, North Carolina
Data Entry/Office Assistant
Typing debtors invoices for medical facilities regarding account in collections.
Assisting debtors in customer service in office and on the telephone with questions
and concerns. Answering the phones.
October 2007 - Law Office of Paul Goodson
November 2007 Charlotte, North Carolina
Receptionist/Secretary
Answering high volume calls on multi-line phone system. Filing. Greeting clients as
they come into the office to see lawyers. Scheduling potential clients for
consultations. Sending mailers out for potential clients that have reported being
involved in car accidents or making claims.
September 2007 – B. ROBERTS FOODS
October 2007 Charlotte, North Carolina
PRODUCTION ASSISTANT
Preparing shipping/packing records for truck drivers. Preparing daily recipe for food
delivery. Faxing. Filing. Preparing appropriate labels to put on foods and pallets to
load trucks.
November 2006 - SAMARITAN'S PURSE
DECEMBER 2006 Charlotte, North Carolina
Data Entry Clerk ( SEASONAL)
Typing customer invoices and check numbers, amounts, dates for donations to
Operation Christmas Child. Lifting boxes containing toys and other items for children
and storing in warehouse.
December 2005 - ABC PHONES
March 2006 Charlotte, North Carolina
Customer Service/Sales Rep
Handling high volume calls in store for customers inquiring about promotions on
cellular phone deals, specials and existing account information. Setting up and
cancelling accounts for customers. Dealing with customer complaints in professional

3. manner. Processing customer payments toward cellphone bills. Helping customers
with any questions/concerns regarding how to use phone, questions with bills and/or
plans.
November 2004 - AMERICAN CITY BUILDING
October 2005 Charlotte, North Carolina
Data Entry Specialist
Updating existing customer info. Typing invoices including credit card and ck
numbers for yearly magazine subscriptions for new/existing customers. Meeting
daily/weekly deadlines. Also monthly deadlines for month-end reports.
December 2002-
October 2003 MPERIAL CLEANING
Charlotte, North Carolina
Office Manager Assistant
Assisting office manager with scheduling appointments, filing, faxing, copying.
Personal errands.
REFERENCES Available upon request