Sharon Connolly has over 15 years of experience in customer relations and account management roles in the automotive industry. She is currently a Senior Account Specialist at NSK Corporation where she manages over 50 automotive customers and $69 million in sales. Previously she held roles with increasing responsibility at NSK Corporation including an Account Specialist and Administrative Secretary. She also has experience working for the Wayne County Health Department as a vision and hearing technician.

1. S H A R O N L C O N N O L L Y
28575 Southpointe Rd., Grosse Ile, MI 48138
Cell (313)920-7306
Email: connollys54@yahoo.com
SUMMARY OF QUALIFICATIONS:
• Work experience in corporate environment, as well as, automotive industry
• Strong verbal and written communication skills.
• Effective organizational, problem solving, time management and multi-tasking
skills
• Able to work in team environment as well as independently
• Experience with Microsoft Office applications including Word, Excel, PowerPoint
and Access.
EXPERIENCE
2010-Present NSK Corporation
OBU Senior Account Specialist
 Responsibility for high visibility OEM accounts. I assisted with awarded new
Hub business for the Honda Odyssey and 6AT Honda transmission trial events.
 I became part of team to assist in the implementation of new web based
operating system for NSK (RAS). I was appointed as RAS Champion and
participated in meetings with other department representatives and IT to ensure
a successful transition to the new system.
 February 2012, I assumed responsibility of the NSK Canada CSR/BCD
position and the NSK affiliate accounts. NSK Canada went live with new
operating system in July 2012. In this role, I assume dual responsibility. I
function as CSR on behalf of NSK Canada and also as NSK Corp
representative to the domestic plant to ensure production to meet Canada’s
customers demands.
 Manage 50+ automotive customers with FY14 of $69million
 Developed relationships with customer contacts through written and verbal
communication
 Managed customer accounts by maintaining orders and forecasts. I also work
with various internal departments to meet customer requirements (plant,

2. logistics, finance, etc).
 Responsible for analying forecast provided by customers to verify volumes and
trends.
 Researched and prepared a variety of reports related to shipment performance,
quality, premium freight, customer ratings and corrective actions.
 Work in specific customer websites in order to obtain releases and send ASN’s.
2006-2010 NSK Corporation Ann Arbor, MI
OBU-Account Specialist A
 Responsible for several major OEM Tier 1 & 2 Automotive accounts
(Honda, Keihin, Yamada, Sanden, etc).
 These responsibilities include order maintenance, expediting orders and
forecasting. It requires an excellent working relationship with the
customer in order to ensure continued confidence with NSK Corp.
 Onsite customer interfacing: Relationship building, problem solving and
to ensure individual needs are understood and met.
 This position required daily interfacing with other departments and
manufacturing plants to ensure that the customer needs can be met
(Product availability, lead-time).
 Maintaining a close working relationship with IT to assist and oversee
the customer’s EDI needs (releases, forecast, ASN’s) is being met.
 I also worked closely with Finance in order to resolve discrepancies that
occur with my account responsibilities.
 Responsibility for specialized reports pertaining to shipping
performance, corrective actions, customer ratings, shipping trends, etc.
2004-2006 NSK Corporation Ann Arbor
Administrative Secretary
 Performed clerical functions for the Product Engineering group.
 Obtained and consolidated monthly numbers for management.
 Travel arrangements
 Maintained engineering drawing and customer files.
1994-2004 Wayne County Health Department Westland, MI
Vision/Hearing Technician
 Conducted hearing and vision screening for school age children.
 Recording and organizing screening results.
 Decision making based on test results.
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3. EDUCATION
1970-1974 Lincoln Park High School Lincoln Park, MI
 Business Courses
 National Honor Society.
 I have general computer knowledge including Microsoft Word and
Microsoft Excel
REFERENCES
Mr. Scott Denison, 28944 Sugar Island Ct., Gibraltar, MI 48173
Work: 734-692-0880 Home: 734-676-7943
Brad Almquist, Engineering Supervisor, NSK Corporation
Phone: 734-913-7856
Mitch Stovall, Sales/Account Manager, NSK Corporation
Phone: 734-913-7858 Cell: 734-389-5156
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