1. Anita J. Mason (913)215-0144
1227 N 51st St
Kanas City, KS 66102
Summary:
A hard-working Customer Service/Management oriented person with
8+ years’ experience, in relation to customers and resolving issues in
the Account Management field. A dependable as well as a self-starter,
who likes to work in a challenging environment.
Experience:
February 2016 – Present
QTS Services
Billing Specialist
 Process monthly billings
 Process billings as changes come in from customers and sales
reps via Salesforce
 Setting up customer’s accounts
 Making sure billing is consistent with customers contracts
 Releasing work orders
 Answer incoming calls regarding billing issues and/or concerns
 Analyzing and reconciling customer accounts
December 2013 – February 2016
Deffenbaugh Inc. / Waste Management
Accounts Receivables Clerk: Commercial Accounts
 Prepared files for Company billing (Monthly and Mid-Month)
 Identify and notify applicable users of existing account setup errors
 Analyze and reconcile customer accounts
 Research, correct errors, process adjustments to accounts
 Resolve customer billing issues and provide documentation as needed
 Answer incoming customer calls regarding specific account issues or questions
 Close daily operations work orders to the billing system
 Process monthly billing invoices and statements
 Run month end reports and reconcile
 Kept records of Tax exemption for the states of Missouri, Kansas, Iowa, Nebraska, and Arkansas
 Reconcile accounts
 Apply and post payments, mainly credit card payment and bank drafts
 Kept records of Certificates of Liability for the Johnny on the Spots for the states of Missouri and
Kansas
 Generated invoices as needed
 Administrative tasks: filing, copying
 Assisted with the transition to Waste Management
 Prepare files to be sent over to Strahm for billing
 Other duties as assigned

2. October 2010-July 2013
GE Capital
Account Manager/ Accounts Receivables
· Handled all government accounts and retail account for Amazon.com.
· Prepared Invoices
· Collected on delinquent accounts
· Signed and sent out vouchers
· Coordinated projects to better service our customers
· Customers assistance via phone, email, and/or fax
· Adjusted charges such as taxes, late fee, and/or shipping charges.
· Reconciled accounts
· Dealt directly with the accounts payables for the account
· Served as the direct contact for over 2,000 account
November 2009-March 2010 (Prescription Solutions)
March 2010-July 2010 (Harte-Hanks)
Volt Management
Customer Service Rep.
* Assist Pharmacy with claims.
* Troubleshoot why claims are not processing.
* Assist Customers and Pharmacy with eligibility inquiries.
* Troubleshoot co pay issues.
* Assist customer with placing orders
* Assist customer with billing issues
August 2008-October 2009 Arkansas Department of
Corrections Grady, AR
Correctional Officer 1
* Maintain the safety of inmates and staff.
* Making sure all of the inmates in my area is where they are supposed to
be at all times.
* Filling out paperwork for the inmates when needed.
* Entering count information in the computer using Microsoft Excel.
November 2007-August 2008 Accenture BPO Services Wichita,
KS
Payroll Customer Service Specialist
* Assisted clients via Email or phone in regards to their payroll check.
* Corrected payroll errors.
* Answered employee benefit questions.
* Handled Account payable calls and emails.
* Issued trouble tickets for the clients payroll software and hardware.
* Assisted with employee’s w2’s form receiving them and correcting them.
October 2005 – November 2007 Advance America Great Bend
and Wichita, KS
Center Manager

3. * Managed the Great Bend, KS center with 2+ employees.
* In charge of operations of the building and its materials.
* Approving/Denying customers for loans.
* Completed all nightly, weekly, monthly, and yearly audits.
* Handled all customer complaints good and or bad.
* Lead the state in the most profitable center for the year of 2006.
May 2004 – October 2005 DST/ Lockline Kansas City, MO
Customer Service Rep/ Retention Specialist
* Negotiate with customers to prevent them from canceling their services.
* Assisted customers with the Debt cancellation claims that were filed by
them.
* Responded to customer’s questions via email and/or phone.
* Received awards for being one of the top retainers for 2004.
2003-2004 United HealthCare Albuquerque, NM
Customer Service Representative
* Assisted customers with co-pays and deductibles.
* Educated customer on the different medical benefits that they were
eligible for.
* Assisted customer with their claims making sure that they were paid out
correctly.
* Educated customer on Claim approval or denial.
2001-2003 T-Mobile Wireless Lenexa, KS
Customer Service Representative
* Took care of billing issues.
* Troubleshot handset issues.
* Reduced churn.
* Negotiated with customers to prevent cancellations.
* Star performer three months in a row for meeting or exceeding quality
and productivity goal.
* Maintained save ratio at double the company goal, reducing churn, also
chosen to review accounts and correct data input to prevent billing errors
with upgrade of programs.
* Perfect Attendance Awards.
Education:
1993-1997 West Mesa High School Albuquerque, NM
Received a Diploma for General Education