Raquel Luong is a Senior Lead IT Recruiter with 10 years of experience recruiting for various technical positions. She has a proven track record of exceeding recruitment goals by identifying diverse IT talent. Her expertise includes recruiting strategies, streamlining processes, and managing priorities and workflow.

1. Raquel Luong
Saint Louis, Missouri 63129
P: 314-757-2477
Email: raquelqnguyen@gmail.com
PROFESSIONAL SUMMARY
Talent Acquisition Specialist/ Lead IT Recruiter with 10 years of experience in supporting IT
needs across enterprise clients and provide corporate recruitment/human resources support.
Exceeds recruitment expectations with identifying diverse IT Talent and all other IT needs
supporting both application development and infrastructure needs. Primary focus on new and
proven IT recruiting strategies to increase revenue and tenure while reducing costs and turnover.
Streamline IT processes that create a competitive advantage while adding to the bottom line. A
strong leader with strong communication/organization skills, enjoys fast paced/challenging
environments, manage priorities/recruiting workflow, and work independently and as an
influential team member. Recognized for the ability to employ diplomacy and maneuver solely
or work as an integral part of a team effort to achieve goals.
Positions Recruited: All technical positions within any organization: Recruiters,
Technical Administrative Assistant, CTO, VP of IT, Technical
and non-Technical Project Managers, Helpdesk, Programming
Manager, Software Architect/Programmer (Lead), QA
Analyst/Engineer (Lead), Project Manager, Business/Systems
Analyst, Database Programmer, DBA, GUI Specialist.
Technical Understanding: Big Data, Hadoop, iOS Development, Objective C, Android
Development, Java, .NET, C#.NET, Visual Basic, C/C++,
XML, XSLT, DHTML, ASP, VBScript, JavaScript, SQL
Server, MySQL, Oracle, PL/SQL, Access, PeopleSoft,
Windows, UNIX, Php, Perl, WebSphere, WebServices,
Apache, Linux, Rational Rose, TomCat, QA, Microsoft (Word,
Access, PowerPoint, Outlook), Lotus Notes, Adobe.
PROFESSIONAL EXPERIENCE
Unisys Corporation (Federal Systems) - Saint Louis, MO
Senior Lead IT Recruiter 08/13 – Present
Unisys is a worldwide information technology company. We provide a portfolio of IT services,
software, and technology that solves critical problems for clients. We specialize in helping
clients secure their operations, increase the efficiency and utilization of their data centers,
enhance support to their end users and constituents, and modernize their enterprise applications.
To provide these services and solutions, we bring together offerings and capabilities in
outsourcing services, systems integration and consulting services, infrastructure services,
maintenance services, and high-end server technology.
• Responsible for proactively sourcing professional candidates for a variety of technical
positions including Programmers, Analysts, Mobile Application Developers, Systems
Development and Operational staff across our Federal Systems organization. Particularly

2. focus on the Homeland Security, Defense/Intel, Critical Infrastructure Customs and Border
Protection, DOJ, USDA, and Big Data/Emerging Technologies.
• Engage in full life-cycle recruiting activities; manage an average of 30-40 open requisitions
concurrently; place 75+ external and internal candidates annually.
• Advise management of corporate personnel practices, policies, and procedures and make
recommendations for changes of each.
• Work with management to ensure timely understanding of current and future workforce
needs and implements improvements to staffing processes including sourcing and selection.
Maintain and update required records (tracking resumes, phone screens, interviews, etc.) for
EEO and OFCCP compliance and report on recruitment activity through our applicant-
tracking tool.
• Develop sourcing strategies that target the passive candidates and who can quickly generate
pools of technical specialists.
• Supports OFCCP and government compliance as it pertains to per-employment candidate
selection as well as social networking tools, applicant tracking systems and candidate
documentation.
• Utilize expert level knowledge of search methodologies to develop sourcing plans and build
robust technical talent pools.
• Network through internal and external industry contacts, associations and online
communities to source for talent.
• Develop partnering relationships with business leaders to understand current and future needs
to enable effective planning and pipeline building.
• Screen, document and present qualified candidates to hiring managers and leadership in a
formal format.
• Manage and coordinate all communications with candidates during the interview and hiring
process. Build and maintain strong relationships with active and passive candidates, as well
as hiring managers.
• Execute all facets of recruiting lifecycle including candidate sourcing, presentation, selection,
offer, negotiation, closing and initial onboarding.
• Maintain accurate and fully compliant documentation on all candidates search and selection
processes within the internal ATS.
• Attend customer meeting and present recruiting status, challenges and successes to business
stakeholders.
Advanced Resources - Saint Louis, MO
Director of Recruiting 08/12 – 10/13
• Responsible for running a full desk while also training entry level IT Recruiters to support
enterprise clients for all IT hiring needs.
• Responsible for full life cycle recruiting (assist hiring managers with identifying IT needs,
screen resumes, schedule/conduct/prepare candidates for interviews, develop interview
questionnaires, schedule IT technical evaluation, provide follow up with hiring managers,
gather and perform reference checks, generate offers, perform candidate on-
boarding/orientation/new hire process, and create/develop IT job descriptions.
• Manage and built candidate pipelines and resources by researching and utilizing colleges,

3. employment agencies, recruiters, media/social networking/internet sites, attend career/job
fairs, and proactively source passive candidates.
• Provide information and statics to account managers and VP of operations of company for
details regarding Service Level Agreements and client contracts.
• Create recruiting policies/procedures and implement new recruiting rules/regulations for
continued growth and advancement within IT recruiting department.
• Track and manage client database for interview notes, employment applications, resumes,
candidate background, professional reference documents, recruiting forms, candidate status
in recruiting files/records, and all other necessary information pertaining to candidates.
• Bridge the gap between hiring managers and candidates, assisting with scheduling and
coordination of interviews and feedback.
• When working with 3rd party vendors (H1 firms), manage all communication and
documentation to ensure all policies and procedures are followed in accordance with client’s
guidelines.
• Source, interview, hire, and train fresh college grads to become successful IT recruiters.
Helped them to understand recruiting processes/procedures, provided/scheduled for them
attend training classes/seminars to understand technology, facilitate weekly meetings, and
conducted 1 on 1 meeting for continued IT training and recruiting improvement. Within one
year, hired and trained and total of 6 junior recruiters while still running a full desk and
exceeded yearly goals.
Professional Employment Group - Saint Louis, MO
Senior IT Recruiter 02/09 – 06/12
• Manage full life cycle IT recruiting for various clients nationwide. Partnered with Talent
Acquisition Managers, hiring manager and HR to fill long term, short term, and full time
direct hire needs.
• Streamlined recruiting and employee selection procedures, saving time to manage other tasks
for all parties involved.
• Partnered with hiring managers to address IT staffing concerns, sourced/screened for IT
talent, facilitated interview process, managed job offers, responsible for salary negotiations,
and performed all task with on boarding.
• Served as the ambassador when attending job fairs or recruitment events.
• Build relationships within the community i.e. schools and other recruitment resources.
Manage all job ads via the website and online resources (Monster, Dice, CareerBuilder,
LinkedIn, Hot Jobs, etc.)
• Worked with hiring managers and IT consultants for job related conflicts,
monitored/managed performance related issues, and offered conflict resolution.
• Supported development and sustainable staffing strategy to meet the current and emerging
talent requirements of global technology organization.
• Assisted in the development and implementation of staffing and sourcing strategies and
procedures across all functional areas.
• Maintained proactive awareness of anticipated needs and maintained relationships with
candidates who may fit future IT needs.
• Responsible for the on boarding process (formal background check and drug screen).

4. • Created reports and established metrics that tracked IT headcount, direct sourcing, and
internal referrals for review.
• Developed strategies to seek out and attract candidates from diverse backgrounds and
experiences with new sourcing methods and strategies.
• Reviewed job application, gathered compensation history/ compensation expectations,
information overview of candidate’s job history, and the managed expectations for the
interview/hiring process.
• Generated momentum by providing consistent feedback in order to manage expectations that
resulted in a smooth hiring process for hiring managers and candidates.
• Negotiated offers and managed the offer approval processes through acceptance and start
date.
iBridge Solutions LLC - Saint Louis, MO
Senior Technical Recruiter 10/07 – 12/08
• Managed hiring and recruiting issues to enable speedy resolutions for all IT hiring needs.
• Served as primary liaison between management, hiring managers, and candidates for IT
opportunities.
• Responsible for identifying candidates for open positions, interviewing IT candidates,
document/complete recruiting paperwork, contract/salary negotiations, screen for potential
open IT Jobs, perform interview preps with candidates, gather interview feedback from both
candidate and hiring managers, generate offers, perform on boarding process, and ensured
candidate retention.
• Recruited and hired candidates who consistently increased productivity, tenure, and revenue
while reducing the total cost-per-hire.
• Prepared regular status reports and communicated those to team and upper management
using internal web tools and Excel spread sheets.
• Maintained tasks and assignments to identify allocated resources identify and track tasks and
results, milestones, deliverables, and overall progress of IT recruiting needs.
Remington International - Los Angeles, CA
Technical Lead Counselor/Technical Recruiter 01/05 – 02/07
• Developed full life cycle IT sales and IT recruiting curriculum including identification of
potential clients, identification of decision maker, and delivery of service including
generating candidate interest in opportunity, candidate/client preparation, scheduling,
sourcing/interviewing potential IT talent, and gathered/provided feedback from
client/candidate.
• Negotiated business agreement including fee percentage, payable, guarantee, candidate/client
closure and negotiation of offer.
• Conducted meetings at Client’s place of business with Hiring Manager and Human
Resources.
• Mentor staff, facilitated meetings, supervised/ monitored phone calls, and aided in
development of new business relationships.
• Prepared regular status reports and communicated those to team and upper management
using internal web tools and excel spread sheets.

5. • Maintained tasks and assignments to identify allocated resources identify and track tasks and
results, milestones, deliverables, and overall progress of plans.

6. • Maintained tasks and assignments to identify allocated resources identify and track tasks and
results, milestones, deliverables, and overall progress of plans.