Shakeya Philpotts is seeking a position as a Human Resources Assistant or Specialist. She has over 5 years of experience in human resources, administration, and customer service roles. Her experience includes recruiting, staffing, employee relations, training, benefits administration, and maintaining HR records. She is currently pursuing her Bachelor's Degree in Human Resource Management from the University of Maryland.

1. Shakeya N. Philpotts
39 Frederick Avenue
Roosevelt, NY 11575
Telephone: (516) 880-4178
Email: snphilpotts@icloud.com
Career Objective: Human Resources Assistant/ Specialist
I am a highly motivated team player experienced in providing recruitment service in a fast paced work environment. An engaging
communicator with a superior work ethic, I am adaptable, dependable and committed to expertly managing the hiring experience and
exceeding placement goals.
Work History
March 2016-Present
Beautiful Planning Marketing & PR (BPM-PR)
Title: Human Resources Intern
Assists with the administration of the day-to-day operations of the human resources functions and duties. Carrying out responsibilities in
some or all of the following functional areas: departmental development, HRIS, employee relations, training and development, benefits,
compensation, organization development, executive administration, and employment. Partial responsibilities include but are not limited
to:
• recruiting and staffing logistics;
• performance management and improvement tracking systems;
• employee orientation, development, and training logistics and recordkeeping;
• assisting with employee relations;
• company-wide committee facilitation and participation;
• company employee communication;
• compensation and benefits administration and recordkeeping;
• employee safety, welfare, wellness, and health reporting; and
• employee services;
• maintaining employee files and the HR filing system;
• assisting with the day-to-day efficient operation of the HR office.
As a Human Resources Intern, I contribute to the accomplishment of Human Resources practices and objectives that will provide an
employee-oriented, high performance culture that emphasizes empowerment, quality, productivity and standards, goal attainment, and
the recruitment and ongoing development of a superior workforce. Also assists with the implementation of services, policies, and
programs through HR staff; reports to the HR director, and assists company managers with HR issues.
September 2015-April 2016
Risk Strategies Company, New Hyde Park, NY
Title: Administrative Receptionist
• Greet and assist clients, manage inventory and supplies and perform administrative, clerical and human resource support
duties including but not limited to coordinate and setup new hire desk assignments, office entry door key, garage/ building
access card, alarm codes as well as office orientation and on-the-job training schedules.
• Train and mentor new staff, coordinate special events, assists with client account services and serve as Safety Floor Warden
overseeing emergency response procedures training and response.
• Utilize excellent communication skills to interact with people of all ages, personalities, cultures and backgrounds and provide
timely resolution to needs and requests.
• Provides the full range of personnel services for managers and employees.
• Ensures the proper maintenance of the automated database and office files and records while expertly utilizing Microsoft
Office (Outlook, Excel, Word, PowerPoint, etc.)
• Create and maintain templates for letters, memos, and flyers for office operations.
• Coordinate special projects within scopes of Commercial, Personal and Benefits departments
• Supervise Temporary administrative staff, overseeing special projects and daily tasks/ duties.
• Maintain office supplies inventory lists and ordering based on budget parameters.
• Updating data for budget reports and submitting the reports with documentation i.e. receipts and invoices to Office Manager
for recordkeeping.
• Provide special assistance per department as follows:
o Commercial Lines:
§ Input policy specific parameter data; creating new medical malpractice policies.
§ Enter insurer’s information to retrieve policy information and provide policy specific information to authorized
persons.
§ Upload and efile policy documentation and notification into system databases Work Smart and AMS 360
then assigning tasks to appropriate Account Manager for processing.
o Personal Lines:
§ Call insurance carriers to verify insurer’s information including payment status.
§ Enter insurer’s information to retrieve policy information and provide policy specific information to authorized
persons.

2. § Upload and efile policy documentation and notification into system databases Work Smart and AMS 360
then assigning tasks to appropriate Account Manager for processing.
o Benefits & Life Lines:
§ Upload and efile policy documentation and notification into system databases Work Smart, AMS 360 and
Benefit Point then assigning tasks to appropriate Account Manager for processing.
§ Call insurance carriers to verify insurer’s information including payment status and reinstatement eligibility
requirements.
§ Contact insurer for missed and overdue payments using email and/ or certified mailing.
§ Special Project - Call insurance carriers to verify policy status on Life, Disability, Long Term Care and Term
Life insurance policies including but not limited to premium amounts, paid through dates, daily/ month
benefit amounts and waiting periods, death benefit amounts, inflation factors, owners and beneficiaries
names, active enforcement status and termination year with reason.
September 2013-February 2015
Office Team, Hunt Valley, MD
Title: Administrative and Sales Support Contractor
• Collaborated with internal and external parties on major projects, coordinated scheduling, tracked progress and results and
served as an informational liaison between clients and management.
• Assessed client needs and made appropriate recommendations, provided ongoing consultation and successfully guided
clients to products and services designed to align with market trends.
• Earned client loyalty and satisfaction by building rapport, problem solving, active listening and accurately assimilating client
expectations.
• Conduct and/or advise hiring officials on the development of job analyses on a wide variety of complex positions using
research, interview, observation, and analytical techniques.
• Develop multiple recruitment strategies utilizing various hiring flexibilities and authorities.
• Ensures the proper maintenance of the automated database and office files and records.
May 2012-September 2013
The Woodruff Company, Columbus, GA
Title: Corporate Receptionist
• Served as first point of contact for residents and clients, coordinated marketing and promotional strategies and developed
innovative processes to recruit and retain clientele.
• Implemented hospitality procedures based on global five star properties, anticipated needs and requests and maintained an
inclusive and engaging environment.
• Assisted Human Resources Department in the hiring process including:
o Creating and publishing vacancies announcements.
o Distributing and collecting paper applications from applicants.
o Provided position management and classification support to assigned departments; utilizing various personnel
systems.
o Utilized established rating and ranking factors, and if necessary, selective placement factors, and assessment criteria
for use in the evaluation of qualified applicants.
o Scheduled and conduct preliminary interviews with applicants, making recommendations for follow up interviews and
evaluations.
o Verifies employment eligibility, qualifications, and references checks.
o Maintained employee confidential records, such as employee emergency contacts, hardcopy I9 forms, and other
department specific forms mandated by company.
o Ensures the proper maintenance of the automated database and office files and records.
Education
2014-present
University of Maryland, University College, Online
• Pursuing Bachelor’s Degree in Human Resource Management
2009-2011
Five Towns College, Dix Hills, NY
• Associate of Science in Business Management
Professional Accreditations
2011-2013
Columbus State University
• Project Management Certificate of Completion (72 Contact Hours Completed) 2011-2013
• Paralegal Studies Certificate of Completion (54 Contact Hours Completed) 2013
References available upon request