1. PRERNA VIJAYKUMAR GHADGE
Address: 402, Oxford Suites, Opp. St. Peter’s Church, Rustambagh. Bangalore- 560017
Mobile Number: =91 8197388731
Email: prerna.ghadge @live.com
Date of Birth: 23rd November 1989 Place of
birth: Vadodara, Gujarat
Gender: Female
Nationality: Indian
Career Objective: To work at a reputed and friendly environment company towards mutually
beneficial goals with the help of the hospitality experience and skills.
Education:
High School- The Galaxy Education System ICSE and Gujarat Board, Rajkot
Bachelors in Science in Hotel Administration and Catering from Merit Swiss Asian School of
Hotel Management, Ooty. Tamil Nadu
Relevant work experience
Positions:
Company:
Industrial Exposure Trainee the Taj West End,
Bangalore, Karnataka
Trainee- Guest Relation Executive Hotel Leela Palace
Bangalore, Karnataka
Guest Relation Executive Hotel Leela Palace
Bangalore, Karnataka
Assistant Manager- Front Office Hotel Leela Palace
Bangalore, Karnataka
Skills and Qualification
Language and Level: Proficiency in Hindi, English, Gujarati and Marathi
Computer Skills: Well verse in Opera 5.02, Touche POS, Microsoft Word, Excel, PowerPoint
Job roles
Worked in different areas:
Royal Club- The Executive Lounge- handling the top VIP guests staying at the hotel
Cashiering- Keeping a check on the cash flow in the shift, foreign exchange, Credit
card transactions
2. Reservations- worked at the in-house reservation. Making new reservations/ walk
ins. Filtering the guest data, gathering guest information prior to arrival to ensure
smooth arrival experience
Guest Relations- Sorting the VIPs of the day and meeting them on arrival, collecting
the preferences, requests and purpose of visit. Also ensuring the above are met after
informing the same to the concerned departments. Engaging with guests to ensure
pleasant stay and repeat business.
Job responsibilities as a Duty Manager/ Assistant Manager- Front Office:
Greet the VIP guests of the hotel. As directed by the Front office Manager.
Assist in VIP’s arrival departure in absence of guest relation officers.
Checks cleanliness of lobby and public areas, lights and as well as front office staff in
proper and orderly appearance and behaviour.
Check on registration cards of arriving guests and ensures all information should be
filled on each cards either by Guest Relation Officers or the guests.
Give the instructions to the Night Reception, during the high occupancy periods,
regarding: walk-in guests and release room blocked because of no- shows.
Assist in handling room lock problems.
Prepare and check for VIP’s arrival and escorts guests to rooms.
Co-ordinate with all departments concerned in order to maintain Front Office
functions properly.
Handle guest complaints and other related problems and report on the Assistant
Manager’s log book at the same time recoding the incident in a n incident report and
circulating it to the Heads of Department ensuring no further issues.
Assist reception, business centre, cashier, concierge and bell captain when they are
busy.
Answer guests inquires, handles complaints and attend to the needs of the guests.
Approve and sign for allowances, rebates etc., as required by Front Office Cashier.
Authorize charges to be made for late departures and/or compliments on them.
Promote and maintain good public relations.
Motivate and maintain good staff relations.
Follow up in credit check report, liaise with credit manager.
Responsible for front office operation during the absence of Front Office Manager
(HO).
Discuss all matters that needed to follow up with the next shift Reception Manager.
3. Approve the working schedule for the front office attendants and submits them to
front office manager (HO).
Conduct and ensure the neat of appearance of front office attendant as well as
correct attitude and behaviour, discuss problems that encountered on this point with
front office manager, assistant front office manager and their shift leaders.
The night audit process to be carried out during Night Shift.
Hobbies
Painting, Listening to music, Cooking
