Amber Miller is seeking a challenging management position utilizing her 6 years of experience in retail and food service management. She has a bachelor's degree from the University of Louisiana at Lafayette with a 3.25 GPA. Her experience includes positions as Assistant Manager at McDonald's and Dirt Cheap where she supervised employees and store operations. She is skilled in communication, problem solving, customer service and training staff.

1. Amber Miller
158 Lediana Lane
Washington,Louisiana 70589
(337) 303-5171
anberannangelemiller@gmail.com
Objective
To obtain a challenging, account level position in management utilizing my communication and organizational skills with
advancement potential.
Summary of Qualifications
A management professional with six years successfulexperience in retail and foodservice management, office, and
business environments. Major strengths include:
 Strong interpersonal and communication skills, exceptional problem-solving skills and detail oriented.
 Excellent customer service, oral and written communications skills.
 Established and implemented Most Valuable Player (MVP) program to motivate Team Members to higher performance.
Professional Experience
McDonald’s (Ville Platte, Louisiana)
2014 – Present Assistant Manager
• Supervise team members in order to ensure quality of service
• Supervise kitchen activities to ensure quality of food
• Hire, train and schedule the activities of food service personnel
• Ensure cleanliness of the outlet
• Investigate and resolve complaints akin to food service and quality
• Maintain inventory and ensure adequate stocks
• Manage cash register
Dirt Cheap (Ville Platte, Louisiana)
2015 – Present Assistant Manager
 Assumes responsibility of General Manager in their absence on a rotational basis with other Assistant Managers
 Supported manager in performing management functions such as training and expanding business plans.
 Assisted the manager in recruiting diligent professionals, committed to high principles of service and performance.
 Maintained cordial relations with other staff and assisted them in resolving their issues.
 Completed daily registering and store open/close functions
 Hired and trained all sales staff for new store location.
 Determined merchandise price schedules and discount rates.
Mailbox Express (Opelousas,Louisiana)
2010 – 2014 Retail Customer Service Associate
 Ensured confidentiality of customer data and careful handling of documents, media, and packages
 Processed financial transactions using a Point of Sale terminal (POS),including handling cash and making change
 Cleaned, repaired, and stocked all retail center printing and shipping equipment and supplies to provide optimal
performance and availability
 Stayed current on retail Center merchandising materials and ensures proper display of all retail area product and signage
 Took preemptive action to prevent errors and waste
 Completed required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank
deposits
 Followed standard operating procedures as wellas adhering to legal, safety , customer service and security policies and
procedures
Winn-Dixie (Opelousas,Louisiana)

2. 2009 – 2010 Customer Service Representative
 Operated a cash register to process cash, check and credit card transactions.
 Administered all point of sale opening and closing procedures.
 Performed Money Order and Western Union transactions and cashed checks.
 Balanced register tills.
 Dealt with all money leaving into and out of the store.
 Managed the stores financial paperwork.
Education
Community
Librarian assistant Washington Municipal Library, Washington, Louisiana
Student Teaching St. Edmund Catholic School, Eunice, Louisiana
Class Observations Grolee Elementary, Opelousas, Louisiana
Volunteer Substitute Grolee Elementary, Opelousas, Louisiana
Personal Letters of Reference
Available upon request
Present University ofLouisiana at
Lafayette
Major: College of Art & Science General Studies
Lafayette, Louisiana
December
2016
Bachelor’s Degree GPA: 3.25
2013 Louisiana State University Major: College of Art & Science General Studies
Eunice, Louisiana
Associate’s Degree GPA: 2.5