1. WHITNEY BURKETT
5814 West Norfolk Road, Portsmouth, Va 23703 | H: (757)613-6733 | Whtnburkett353@gmail.com
Summary
Whitney Burkett
objective
Committed and motivated Administrative Assistant with exceptional customer service and decision making skills.
Strong work ethic, professional demeanor and great initiative.
Highlights
Self-starter Email
Problem resolution Filing
Microsoft Officee Internet Research
Spreadsheet development Organizational Skills
Medical terminology Report transaction
Microsoft PowerPoint Research
Microsoft Word Scheduling
Microsoft Office Suit Telephone Skills
Microsoft Excel Type 35 WPM
Letters and Memos Customer Service
Data Entry
Accomplishments
Research
Investigated and analyzed client complaints to identify and resolve issues.
Data Organization
Improved office organization by compiling quarterly budget reports, financial spreadsheets, organizational
charts and company data reports using advanced Microsoft Excel functions.
Multitasking
Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume
environment.
Administration
Answered multiple phone lines, transferred calls to corresponding departments, filed patient records and
billed accordingly.
Customer Service
Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations
and resolving problems to maximize efficiency.
Administration
Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying
collateral and scanning documents for inter-departmental use.
Sales
Consistently generated additional revenue through skilled sales techniques.
Multi-tasking
Cashiered with two cash registers at once in tandem to maximize customer flow.
Education
degree: Medical secretary/ Administrative Assistance
2008-2015
Tidewater Community College
Portsmouth, VA

2. Academic Excellence Achievement Award
3.0 GPA
Coursework in Medical Administrative Assistance
Diploma: Advanced Studies
2007
Woodrow Wilson High School
Portsmouth, VA
4.0 GPA
Apart of that AJROTC program (Army Junior Reserve Training Corps).
Awarded Sottish Rite Medal for Scholastic Excellence and Demonstrated Americanism in Supporting the
United States as a member of Junior Reserve Officers Training Corps.
Experience
Parks Recreation and Leisure Services - 6 to six program
04/2012 to 4/2014
City Of Portsmouth
Portsmouth, VA
Read stories to the children and taught them painting, drawing and crafts.
Employed a variety of materials for children to explore and manipulate in learning activities and
imaginative play.
Disciplined children and recommended other measures to correct behavior.
Carefully monitored children's play activities.
Maintained daily records of activities, behaviors, meals and naps.
Sparked creativity and imagination by helping children discover new things each day.
Worked with children to complete all homework.
Lifeguard/swim Instructor
07/2013 to Current
Ymca
Portsmouth, VA
Certified in Lifeguard, CPR, AED, and First Aide through American Red Cross.
Carefully monitor patrons swimming and give assistance when needed
Welcome patrons to the pool and answer any question they may have about the pool or equipment.
Make sure that all equipment is fully stocked and ready for use.
Perform cleaning tasks that are to be done daily.
Check and maintain pool chemicals for safe swimming.
Make sure all patrons that need assistance in swimming have the appropriate equipment to assist them.
Senior Aquatic Swim Instructor and Office Assist
12/2007 to 12/2010
Center for Youth
Portsmouth, VA
Thorough knowledge of policies, rules and regulations governing the use of pool facilities.
Excellent knowledge of and the ability to perform strenuous water exercises including CPR and first aid
practices.
In-depth knowledge of methods and technology of instructing swimming lessons.
Exceptional ability to recognize emergency and dangerous situations and react quickly and calmly.
Worked with Microsoft Excel, Microsoft Word.
Entered data, answered phone calls, and set up contracts for patrons.
Supervisor/ Sales Associate
06/2008 to 06/2009
Game Stop
Portsmouth, VA
Perform all functions to the handling of merchandise or cash in account with corporate policies.
Ensure that all customers receive receipts on all purchases.
Operate cash register and receive payment from customers in cash or credit card, accurately count and

3. provide change to the customer.
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Prevented store
losses using awareness, attention to detail and integrity. Educated customers regarding benefits of products and
services as well as answer questions regarding equipment, pricing and availability. Ensure store is operational
ready at all times and each customer has a positive experience. Developed highly empathetic client
relationships and earned reputation for exceeding sales goals. Cross-trained and provided back-up for other
customer service representatives when needed. Worked as a team member performing cashier duties, product
assistance and cleaning. Assisted customers with store and product complaints. Maintained adequate cash
supply in cash drawers in multiple checkout stations. Responsible for ringing up customers in a timely manner
and guaranteeing high level of customer service. Accurately logged all daily shipping and receiving orders.
Assisted customers in finding out-of-stock items. Recommended, selected and helped locate merchandise
based on customer needs and desires.
Waitress/Cashier
05/2010 to 05/2012
Zino's Café
Chesapeake, VA
Perform food preparation duties such as preparing salads, appetizers, and cold dishes, portioning desserts
and brewing coffee.
Answered phones and wrote patrons order on order slips.
Wrote patron's food order on order slips, memorized orders and entered orders into computer to be
transmitted to kitchen staff.
Senior Lifeguard/Swim Instructor
07/2012 to 06/2013
Center For Youth
Portsmouth, VA
See above for work experience.