Sylvia Korkis- Employment Training Specialist-LinkedIN
CURRICULUM VITAE- SONALI
1. SONALI MEHROTRA
Contact: +91 7895756068 / 9837665213
E-Mail: sonalimehrotra05@gmail.com , sonalimehrotra250589@gmail.com
OBJECTIVE
Seeking challenging assignments in Digital Marketing ,Client Relationship Management, Operations and Documentation
with on organisation of repute, looking forward for an interesting job which would allow me to utilize my skills
and abilities as well as provide me with oppurtunities to upgrade them.
Job Preference- Work From Home
PROFILE SUMMARY
• CURRENTLY WORKING AS A DIGITAL MARKETER INCLUDING :-
Social Media Marketing Affiliate Marketing Youtube Business
Facebook Business Appmaking without Coding Wordpress Developer
Website Designing Ecommerce setup Product Promotion
Internet Basics Online tuitions Blogging
Google Adsense setup Google Adwords setup Make money Online Techniques
Dropshipping Business Buy and sell Domains PPC Advertising
Search Engine Optimization Digiital Marketing Overview
• M.A. (COUNSELLING PSYCHOLOGY) with 5 years of experience in:
Back-end Operations MIS Reporting Documentation
Cash Management Customer Service Client Relationship Management
• Adept in handling day-to-day activities in co-ordination with internal/ external departments for smooth and continuous
business operations
• Proficient in coordinating with customers for running successful business operations with skills in implementing
procedures & service standards for business excellence
• Adroit in interfacing with clients for understanding their requirements & suggesting the most viable solutions / products
and cultivating relations with them for customer retention & securing repeat business
• Possess excellent interpersonal, problem solving and decision making skills
CORE COMPETENCIES
• Gathering feedback from customers to monitor their satisfaction at the utmost level
• Proactively identifying customer needs and resolving the complaints raised
• Undertaking responsibilities of removing unnecessary procedures in processes wherein ensuring uniformity in the
process understanding at the client's and the organization's end
• Efficiently handling day-to-day operations and delivering an error-free service
• Formulating MIS reports related to sales and sending them to the top management of the organization for facilitating
the decision making process
WORK EXPERIENCE
Jan’15 – Sep’15 Yes Bank Ltd, as a Branch Banking Executive
Role:
• Responsible for handling the day-to-day banking functions at the branch, servicing customers, handling queries,
2. complaints and requirements of customers
• Maintain Customer Database with contact details, address and contact Number
• Addressing the needs and requirements of walk in customers and prospective customers. To ‘WoW’ customers by
meeting & exceeding their service level expectations with a clear objective of attaining competitive advantage in
‘service
• Client Servicing and new client acquisitions through references/ tele calling
• Assist the BSDL/BBL in preparation of any audit related deliverables both internal and external
Feb’14 – Dec’14 Muthoot Fincorp Ltd., Agra as Customer Service Executive
Role:
• Preparing BRS for the Branch and contra entry.
• Involved in generating and maintaining MIS reports
• Responsible for everyday back-end operations and handling key accounts
• Accountable for appraising gold loans
• Handling cash management and operating strong room
• Maintaining long term relationship with customers to maintain a high level of retention of existing customers for
generating new business
Highlights:
• Successfully participated in NCD Contests and accomplished the targets with 150000 amount
Dec’12 - Nov’13 Bharti Resource Learning Center, Mathura as Accountant
Role:
• Report to management regarding the finances of establishment.
• Establish tables of accounts, and assign entries to proper accounts
• Prepare forms and manuals for accounting and bookkeeping personnel, and direct their work activities
• Handle all Accounts Related works.
AUG’10 – Oct’12 IIPS ,Mathura as a Accountant cum Counsellor
Role:
• Prepare, examine, and analyze accounting records, financial statements, and other financial reports to assess accuracy,
completeness, and conformance to reporting and procedural standards.
• Develop, implement, modify, and document recordkeeping and accounting systems, making use of current computer
technology.
• Handled daily updations and maintained accounts.
• Building a relationship of trust and respect with Students.
• Agreeing with Students what will be covered in sessions.
• Encouraging Students to talk about their Problems/Suggestion.
• keeping confidential records
EDUCATION
• Pursuing Diploma in BANKING & FINANCE from IIBF
• M.A. in COUNSELLING PSYCHOLOGY from IGNOU University, AGRA (RESULTS AWAITED )
• B.S.Sc. (Hons.) in PSYCHOLOGY from DAYALBAGH EDUCATIONAL INSTITUTE, Deemed University, Agra in 2010
3. • XII from P.V (D.E.I) Girls Inter College, Agra, Semester System in 2007
• X from Radha Ballabh Inter College, Agra, U.P. Board in 2005
EXTRAMURAL ENGAGEMENT
• Participated in various dance competitions at senior secondary level and perform various stage shows at Sur sadan
,Agra
OTHER COURSE
• Diploma Certificate in Harmonium from Pracheen Kala Kendra ,Chandigarh
• Certificate from NIIT for Social Media Skills
• Certificate in BASICS of IT, MS-Word, MS- DOS, MS- EXCEL, MS-WINDOWS and Computer Networks & Internet
CERTIFICATION
• Certificate/Score Card of IBPS CLERK 2011 cleared
• NCC ‘B’ Certificate by Government of India
• Certificate of NCC Parade on 26th
January 2007 in Police Lines under 1 U.P GIRLS BATALION and attained 3rd rank
• Certificate of 12 DAYS CATC Annual Training Camp of NCC under U.P GIRLS BATALION
• National IT Aptitude Test(NITAT) Certificate from NIIT and achieve rank in top 30% at the National Level
• Certificate for Social Media Skills of 8 hours from NIIT
• NSS (National Social Service) Camp Certificate of 240 hours from DAYALBAGH EDUCATIONAL INSTITUTE
• Certificate of Service from Help Age India
• Diploma Certificate in Harmonium from Pracheen Kala Kendra ,Chandigarh
• State Level Certificate in Group Song Competition awarded by RAJBABBAR (FILMSTAR/POLITICIAN )
• Certificate in Sports (Runner in Football and Kho-kho)
• Certificate in Dance(stage performance) alongwith Craft (Pot- making)
PROJECTS UNDERTAKEN
• Exploring self- efficacy as it relates to career development for youth of color in poverty
• Project on stress management.
• Project on relationship between the use of Facebook and Narcissism.
• Comparative study of personality traits and academic performance of users and non-users of social networking
sites
IT SKILLS
• Well versed with MS Office and Internet Applications
• Skillful in Operations
• Certificate from NIIT for Social Media Skills
• Certificate in BASICS of IT, MS-Word, MS- DOS, MS- EXCEL, MS-WINDOWS and Computer Networks & Internet
• Well versed in Digital Marketing techniques
CURRENT WEBSITES
http://page3hq.com
http://bollywoodspark.com
https://www.youtube.com/channel/UC-ObJhVBHE0GC7zmay_hk4w
https://www.youtube.com/channel/UCj2fupOxdIick1hMsf0dZLA
