1. CV
ATIKA ZAKIR
E-mail: atika_zakir@rediffmail.com Mobile No. +91 11 9310961582
Seeking assignments in Banking Operations/ Branch Management/ Administration/ Establishment /
Marketing, HR and other related fields.
Professional Profile
A competent professional with more then 16 years of functional experience in Banking Operations, Branch
Operations, Credit Administration & Relationship Management.
• Presently associated with Jamia Co-operative Bank Ltd as Senior Manager.
• Deft in monitoring various banking operations and maintaining long-term customer
relationships through the provision of high quality service.
• Adept in managing & leading teams for running successful process operations & experience of
developing procedures, service standards for business excellence.
• Possess excellent interpersonal, communication and organizational skills with proven abilities
in training & development, customer relationship management and planning.
Career Contour
01.04.2013- till date
Jamia Cooperative Bank Ltd., New Delhi, India- Senior Manager
• Control of branch administration, staff matters, fund management and investment.
• To conduct correspondence on behalf of the Bank, follow-up and compliance of all the rules
and regulations of Co-operative Societies act and Reserve Bank Of India's directives and
instructions.
• To scrutinize the loan applications and give recommendations.
Career Path
• Sept'2008- Mar'2013- Branch Manager
• Jun'2003- Aug'2008- Assistant Manager
• Jun'1998- May'2003- Assistant
Key Accountabilities:
Banking operations
• Overseeing complete branch operations with key focus on bottom line profitability by ensuring optimal

2. utilization of available resources.
• Conceptualising and implementing competent strategies with a view to penetrate new accounts and
expand existing ones for a wide range of Banking Products / services.
• Managing a wide gamut of banking functions for Savings , Current Accounts , Fixed Deposits, NRI
Accounts & Recurring Deposits.
• Spearheading branch's effort to mobilize deposits, coordinating , coordinating all activities relating to
Establishment, Returns, Cash, Lockers and ATM.
• Keeping pace with electronic revolution in Banking industry.
• Directing and motivating a team of officers to give major thrust to marketing of bank's innovative
products.
Credit Administration
• Managing various credit operations involving appraising proposals, conducting risk analysis &
scrutinizing relevant documents before sanction of loans.
• Supervising approval of loan proposals and verifying documents as well as post sanction follow-up and
disbursal of loan.
• Monitoring post loan disbursement activities including processing of release letters, recovery of bad
debts, NPA, Preparation of compromise proposals and associated legal proceedings.
Client Relationship Management
• Managing customer centric banking operations & ensuring customer satisfaction by achieving delivery
and service quality norms.
• Ensuring that highest service standards are maintained for servicing of clients and maintaining minimum
turn-around-time.
• Building and maintaining healthy business relations with clients for cross selling various products and
providing advisory services regarding investments.
Team Management
• Creating and maintaining a healthy environment which ensuring creative & operational development of
the employees.
• Leading, training & monitoring the performance of team members to ensure efficiency in banking
operations and meeting of individual and group targets.
Education
B.Com (Hons.) from Jamia Millia Islamia University (India) in 1994.
Training Programs Attended
• Banking Today
• Anti Money Laundering
• Preventions of Frauds
• Risk Management
• Profitability
• Core Banking Training for End Users

3. • Priority & Non- Priority Sectors
IT Skills
Certificate from Aptech Computers
MS Office
Personal Details
Contact Address: Atika Zakir, E-74, Hari Kothi Lane, Abul Fazal Enclave-I, Jamia Nagar, New Delhi-110025
Email: atika_zakir@rediffmail.com
Tel. +91 11 26971259, +91 11 9310961582
Date Of Birth: 24.04.1973
Marital Status: Married
Passport No: L5838309 valid up to 05.12.2023
Language Known: English, Urdu & Hindi