1. SUMMARY
HIGHLIGHTS
ACCOMPLISHMENTS
RODNEY MCLAUGHLIN
rodneymclaughlin2380@comcast.net
MERCHANDISING ASSISTANT STORE MANAGER I have developed expertise in planogram design
and staging.
Develops effective displays that visually enhance a variety of retail products to increase sales.
Also who is goal-oriented and consistently seeking opportunities for growth and increasing
merchandising knowledge.
Retail Buyer with more than 19 years in the retail industry.
Successful in attaining sales goals by tracking, ordering and supplying high-quality merchandise
to fit both the store and customer needs.
Experienced Retail Merchandiser versed in using product placement, end of aisle product
displays and points of purchase displays to the manufacturer's best advantage.
Organized Retail Merchandiser successful at maximizing profitability by verifying that product
supplies are proportionate to consumer demands. Innovative Customer Service Manager who
effectively executes process changes to improve operational efficiency.
Seasoned customer service specialist with background in providing advice on diverse customer
situations.
Results-oriented as a Specialty Manager at Home Depot I'm a High-powered Customer Service
Manager who effectively motivates associates through continual guidance, direction,
development and coaching.
Friendly Customer Service Manager with can-do attitude and willingness to help at all times.
Customer Service Manager with a track record of managing a wide variety of customer service
issues quickly and efficiently.
with diverse background in management and customer service. Dedicated to providing
excellent customer service and making operational and procedural improvements.
Conflict resolution techniques
Client relations specialist
Team management
Focused on customer satisfaction
Skilled multi-tasker
Excellent communication skills
Strong lead development skills
Staff development/training
As a specialty Assistant Manager, I have successfully Reduced staff turnover by

2. EXPERIENCE
EDUCATION
15% in one year by implementing several well-received team and morale-
building programs.
Process Improvement:
Created new departmental procedures manual.
Assessed organizational training needs.
Creative Problem Solving:
Resolved product issue through consumer testing.
Leadership
Used propane forklift to load trailer at warehouse.
Served as key contributing member to Leadership team.
Worked with R&D and technical services teams in the execution of
experimental and pivotal batches.
Fulfilled all supervisory duties when Store Manager was on vacation.
02/2008 to Current SALES MANAGER
SMARTE CARTE － Saint Paul, MN
07/1999 to 01/2017 MERCHANDISING ASSISTANT STORE MANAGER
THE HOME DEPOT － Atlanta, GEORIGA
06/1990 to 09/2005 RESEARCH AND DEVELOPMENT LABORTARY TECHNICIAN
GEORIGA DUCK AND CORDAGE MILL － Avondale Estates, GEORIGA
1985 High School Diploma: MATH AND SCIENCE
TOWERS HIGH SCHOOL － Decatur, GA, UNITED STATES
1987 Associate of Science: ACCOUNTING
COAHOMA JUNIOR COLLEGE － Clarksdale, MS, UNITED STATES
1990 Bachelor of Science: BUSINESS ADMINISTRATION
SOUTH CAROLINA STATE UNIVERSITY － Orangeburg, SC, UNITED STATES