1. Jessica Houdek
jdeerson2607@gmail.com
Summary
A performance driven professional with years of experience as a leader in sales and talent to growand maximize profits. Able to develop
strategies to improve sales performance through talent development,visual presentation, merchandising, and market strategies. A
motivatingleader and mentor with a management style that empowers individuals to reach their career potential.
Work Experience
August 2011-Present, Store Manager, Maurices
 Leading and Inspiring a team focused on customer obsession and driving and achieving results.
 Leading talent selection, associate development andretention. Manage HR procedures in store.
 Managing the business through visual presentation andsound operational practices.
 Generating sales and profits and managing expenses. Oversee store's key performance indicators.
 Driving new ideas, sharing information with others andcreatingsolutions to problems.
Key Accomplishments:
 Handled multiple store moves, remodels, and new store openings; including recruiting a staff , interviewing, and group
training.
 Recruited multiple managers and assisted in their development with Maurices.
 I became a mentor for new store managers by encouraging and challenging them. Developeda staff with a succession plan in
place for a successful store.
 Achieved recognition for strategic scheduling that cut costs and resulted in a higher profit.
 Currently managing one of the highest volume stores in the district.
May 2008-August 2011,Easy Tech Expert / Key Holder, Staples
 Drive profitable sales growth through selling technology products and services by creating and maintainingan inspired sellin g
culture in technology.
 Lead the department by coaching and developing the tech sales team.
 Open and close the store andbe the manager on duty.
 Handle any customer issues in all departments.
Key Accomplishments:
 Became a certified computer technician within 9 months of startingwith the company.
 Won numerous sales competitions andreceived recognition from district and regional manager.
 Was an acting assistant manager of a multi-million dollar store.

2. May 2006-May 2008, Lead Customer Service Representative, Edge Teleservices
 Handle customer inquiries, sales calls, complaints, andquestions.
 Calm angry customers, repair trust, problem solve and design best option solutions.
 Train and develop talent with ongoing open feedback.
 Manage sales goals and strategize plans to achieve them.
Key Accomplishments:
 Managed a high volume workload with a deadline driven environment.
 Became the lead trainer for new reps and coached during particularly challenging calls.
 Was top in sales consistently while on the call floor and maintainedthe same consistency as lead.
References available upon request