1. CURRICULUM VITAE
PERSONAL INFORMATION
Name : NGUYEN THI PHUONG DUNG
Birth date : November 25, 1978
Birthplace : Qui Nhon City, Binh Dinh Province
Present address : 370 Dien Bien Phu St., Dist 10, HCMC
Tel : +84 903 68 72 72
Email address : pdung370@yahoo.com.vn
EDUCATION:
2001 : Getting Bachelor of Arts in English from the University of Social Science
and Humanity.
2000 : Getting the Certificate of Secretary to Director and Office Management.
2006 : Getting Bachelor of International Economic Relations
2007 : Getting the Certificate of Professional Accountant
EXPERIENCE:
October 2009 – August 2015: Working for Emerson Process
Management (Vietnam) Company Limited as a Sales and Service Admin
- Provide and support Sales and Service administration, logistic, visa, work
permit…, for Vietnamese team and visitors from Emerson global to Vietnam
on time;
- Supporting on logistics for shipments:
+ Co-ordinate the factories to ensure that the sales orders are in the
schedule,

2. + Update the status of the sales orders to the customers,
+ Contact local logistics agents for the shipments, check tax, T&C, imported
documents, ...
- Follow up the progress of service contracts, collect required payment
documents to bill the customers
- Planning and finding some outsources for the company’s roadshows, events
& meetings (sales/marketing/other) to ensure they are well organized;
- Forwarding customers’ request of quotation/technical support to the right
persons in charge;
- Supporting Finance in keying and monitoring data (make wire transfers,
follow up the payments and incoming amounts) on the system, making tax
reports, booking reports, inventory reports, … every month;
- Supporting HR Senior Manager in Singapore in human resource:
+ Review and select suitable CVs to submit them to HR Manager
+ Prepare offer letters, labor contracts, and other documents regarding to
HR
+ Contribute opinion on performance evaluation, promotion evaluation,
probation evaluation to ensure right employee for the right position
+ Implement and supervise the execution of Company policy, procedures
and operation, monitor compliance with Local Government policies,
regulations and appropriate laws
+ On-boarding/termination arrangement
+ Liaise with recruitment agencies on vacancies
+ Check payroll from the 3rd
party

3. + Track and report on time quarterly Country Headcount and Turnover;
Monthly SEAT recruitment and turnover; Employee database; Training
hours, Annual Leave
- Reviewing and maintaining an up-to-date customer database. Work closely
with all division sales managers/ engineers to ensure a consistent and
detailed customer database
- Taking in charge demo, service tools, especially inventory to control 95%
stock flow in and out every year
- Assisting General Director in communicating and processing necessary
documents to the Government Departments
August 2005 – September 2009: Working for Emerson Process
Management – Representative Office as an Admin
- Taking care office administration, logistic, events, visa, work permit…, for
Vietnamese team and visitors from Emerson global;
- Forwarding customers’ request of quotation/technical support to the right
persons in charge;
- Supporting on logistics for shipments: contact logistics service agents, check
tax, T&C, imported documents, ...
- Assisting Chief Representative in communicating and processing necessary
documents to the Government Departments, in holding the meetings, cash
management, and reconciling finance
- Supporting HR Manager in Thailand in human resource:
+ Review and select suitable CVs to submit them to HR Manager
+ Prepare offer letters, labor contracts, and other documents regarding to
HR

4. + Contribute opinion on performance evaluation, promotion evaluation,
probation evaluation to ensure right employee for the right position
+ Implement and supervise the execution of Company policy, procedures
and operation, monitor compliance with Local Government policies,
regulations and appropriate laws
+ On-boarding/termination arrangement
+ Liaise with recruitment agencies on vacancies
+ Check payroll from the 3rd
party
+ Track and report on time quarterly Country Headcount and Turnover;
Monthly SEAT recruitment & turnover; Employee database; Training hours,
Annual Leave
- Updating customer database.
January 2004 – May 2005: Working for Decotex Co., Ltd. as a
Customer Service Staff
- Supporting the Sale Teams to prepare for exbibitions and fairs in United
States, Europe and America, …
- Placing order with the manufacture lines,
- Taking care and following all orders from the customers to ensure they are
shipped on time,
- Dealing with customer’s requests and complaints by email,
- Following status of Letter of Credit,
- Co-ordinating the Import-Export Department in making Import-Export
documents,
- Making turnover and inventory report every week, every month and year.
November 2001 – December 2003: Working for Trading Service TND
Co., Ltd. as a Secretary of Sales Department:

5. - Supporting the Sale Team in serving customers.
- Dealing with customer’s requests and complaints.
- Making turnover report every week, every month and year.
- Preparing shipping documents, and following sailing schedule for arrival
date.
SKILLS
Major : Researching the English language, Foreign Trading.
Language : English (BA).
Computer : Using well Words, Excel, Access, Fax, Email, and Internet.

6. - Supporting the Sale Team in serving customers.
- Dealing with customer’s requests and complaints.
- Making turnover report every week, every month and year.
- Preparing shipping documents, and following sailing schedule for arrival
date.
SKILLS
Major : Researching the English language, Foreign Trading.
Language : English (BA).
Computer : Using well Words, Excel, Access, Fax, Email, and Internet.