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CURRICULUM VITAE
KUNTHEA TOUCH
Address: #158z, St. 132, Sangkat Toek Laak I, Khan Toul Kork
Phnom Penh, Cambodia
H/Phone: ...
- Manage the clerical-related functions such as maintaining the Ambassador’s office supplies,
photocopying, faxing, and fi...
- Explain hotel products, service and other information about the hotel as requested.
- Ensure information provided to gue...
RELATED TRAINING
August 2011 English Writing Course for Administrative Staff
- How to write letter, message, note …
- How ...
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CV as of 2015

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CV as of 2015

  1. 1. CURRICULUM VITAE KUNTHEA TOUCH Address: #158z, St. 132, Sangkat Toek Laak I, Khan Toul Kork Phnom Penh, Cambodia H/Phone: (855) 12 633 108 Email: kuntheatouch@gmail.com PERSONAL Nationality: Khmer Marital Status: Single Place of Birth: Phnom Penh Date of Birth: 1 June 1984 EDUCATION 2001 – 2005 National University of Management Bachelor of Business Administration, Management 1998 – 2001 Chea Sim Santhormok High School Diploma in general high school education WORK EXPERIENCE Mar 2012 – Present EMBASSY OF THE STATE OF KUWAIT Mar 2012 – Present Secretary - Assist the Social Secretary with aspects of the Ambassador’s representational program including events to be hosted by the Ambassador at the Chancery, the Ambassador’s Residence and other venues. - Assist with the coordination of Ambassador-hosted events. - Liaise with Embassy and Residence staff to ensure effective coordination of operational needs. - E-mail invitations for Ambassador-hosted events and maintain current guest lists. - Print guest name place cards, tags and menus for Ambassador-hosted events. - Assist the Social Secretary to maintain a database of current contacts to support the Ambassador’s representational activities. - Provide internet research as required, e.g. obtain biographies for guests attending events. - Collect and deliver mail, and scan incoming correspondence for the Ambassador’s office. - Order stationery and printing stock as required for the Ambassador’s office. - Accept/regret event invitations received for the Ambassador and/or Ambassador’s spouse. - Assist with office filing and document shredding. - Perform purchasing errands and restaurant bookings for the Ambassador as required. - Manage the Ambassador’s schedule, appointments, meetings and travel arrangements.
  2. 2. - Manage the clerical-related functions such as maintaining the Ambassador’s office supplies, photocopying, faxing, and filing. - Manage incoming and outgoing mails for the Ambassador. - Compose correspondence or drafting letters. - Welcome Ambassador’s guests prior to their meeting with the Ambassador. - Manage electronic files as well as paper documents. - Maintain and manage Ambassador’s contact and social networking. - Read and route incoming mails, prepare outgoing mails, and correspondences. - Conduct research on particular issues. - Create a variety of documents including reports and presentations using Word, Excel and Power Point. Jul 2006 – Feb 2012 RAFFLES HOTEL LE ROYAL Jun 2009 – Feb 2012 Sales Coordinator - Plays a vital role in terms of administration support to the entire sales team. - Participates in the organization of sales & marketing actions such as sales briefing and weekly sales meeting, taking sales leads for prospects and clients and undertaking minutes. - Undertakes the daily competition check call around. - Collates business cards for the team and ensures that all are uploaded to ‘constant contact.’ - Manages the order process for any purchasing items. - Plays a key role in maintaining sales tracking files up-to-date and cliental database, with input from the Director of Sales & Marketing and sales team. - Implements and controls professional sales office administration. - Interacts and cooperates with various departments such as; the Reservations, Front Office, Property Services, Food & Beverage and Accounting Department. - Supervises proper maintenance of the filing system of the Director of Sales & Marketing. - Provides back up support to Sales Team during any promotional activities. - Attends daily briefing to discuss previous sales contacts and to solve problems if any. - Replying to customers' written and verbal correspondences in a timely fashion that will increase customers' satisfaction; latest within 24 hours. - Identifying potential clients through lead generation activities – telemarketing, correspondence, mailing etc… - Analyzes client's need and see how our products apply to those needs. - Liaises closely with all Departments within the Hotel including Front Office, Food and Beverage and Banqueting, instantly follow up new sales leads and report at the regular sales feedback. - Manages and updates the shared drive in the computer system with information required. - Answer incoming phone calls in a pleasant manner using Raffles telephone etiquette. - Handle telephone enquiries according to departmental procedure. - Arrange site inspections for potential guests. - Maintain high level of knowledge of the competition's product. - Maintain good relationships with counterparts at competing hotels; promote all Raffles Hotels whenever possible. Jul 2008 – Jun 2009 Reservations Agent - Answer incoming calls and assist with reservations, confirmations, room requests, and questions.
  3. 3. - Explain hotel products, service and other information about the hotel as requested. - Ensure information provided to guests is accurate and individualized. - Report any equipment failures/problems & repair requests to Maintenance Department - Sell, process and enter and confirm room reservations using selling techniques and strategies. - Maintain knowledge of current resort events, activities and hours of operation as well as dining options currently available. - Understand Revenue Management strategies, sell levels and sell directed rates and apply these methods to the sale of available hotel inventory; up-sell when appropriate. - Verify payment for stay including incidental costs by obtaining credit information. - Maintain accurate logs of mail, packages, parcels or other items for guest delivery. - Post charges to guest accounts as designated. - Facilitate guest departures providing accurate statements and ensuring guest satisfaction. - Assist in the coordination of new rate offers including rate building, determining operational flows, communicating offers to the hotel community, and deficiency testing. - Assist in preparing daily, weekly and monthly reports. Feb 2008 – Jul 2008 Front Office Coordinator - Prepare VIP guest profiles for daily check-in. - Prepare amenity to entertain guest complain and VIP guest such as: honeymooners, anniversary and birthday. - Welcoming VVIP guest up on arrival. - Control stationary and open PA for front office, housekeeping and security department. - Control front office, house keeping and security department expenses. - To do monthly report, P&L report for director of rooms. - Take minute (in meeting) and prepare all documents for Director of Rooms. - Calendar and scheduled for Director of Rooms. Jul 2006 – Feb 2008 Cashier and Front Desk Agent - Greet guests warmly and perform registration procedures. - Provide guests with appropriate room assignments, room keys, directions to the rooms. - Update profiles in the hotel’s check-in system. - Handle guest complaint/ problem; follow up and feedback to the guest. - Assist guest with empathy and a focus on guest satisfaction. - Make good relation with clients at front desk. - Check-in and Check-out guests with opera system. - Receipt Cash and Credit Card payment from clients such as: VISA, MASTER and JCB Card. - Make the voucher for cash payment from the agents. May 2005 – July 2006 TUN YUN TEXTILE (CAMBODIA) Co., LTD May 2005 – Jul 2006 PC Assistant - Make order placement details (quantity, style, color, accessories .....) - Prepare daily reports (cutting stock , sewing, packing and finishing reports, production daily report) - Make cutting plan (fabric and accessories) - Update daily Accessories Control chart
  4. 4. RELATED TRAINING August 2011 English Writing Course for Administrative Staff - How to write letter, message, note … - How to handle guest complaint - How to respond to guest complaint - How to ask for information August 2010 Basic Selling skills (provided by Raffles Hotel Le Royal) - Prepare and conduct sales calls efficiently - Influence the decision making process of potential clients - Turn prospects into active clients TECHNICAL EXPERTISE - Excellent communication skills in speaking English - Outstanding inter-personal skills and strong leadership - Solid organizational skills - Familiar with Microsoft Office (Word, Excel, Power Point …) - Use of e-mail, fax, scan, photocopy… LANGUAGES - Khmer_ Native Language - English_ speak fluently and read/write high proficiency - Japanese_ little INTERESTS - Traveling - Research - Reading Reference: Mrs. Srun KimSoin Reservation Manager (Sokha Hotel, Siem Reap) Tel: 017 900 810 Princess Sita Sales Manager (Raffles Hotel Le Royal, Phnom Penh) Tel: 012 975 570 Certification: I, the undersigned, certify to the best of my knowledge and belief, these data correctly describes me; my qualifications and experience are full enough for your requirement.

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