1. NyKeia Tolliver
13003 So Central Ave
Los Angeles, CA 90059
Nykeiat_04@yahoo.com Cell: 323-528-4462
QUALIFICATIONS
* Strong administrative, interpersonal and organizational skills
* Computer proficient including Microsoft office on PC and Mac operating systems
* Effective communication, management and training skills
* Business and Consumer consultant experience
EXPERIENCE
Starbucks Coffee Company, Los Angeles, CA
Manager 1A- 2015-current
• Manage and develop over 18 partners in compliance with policy and procedures
• Conduct monthly inventory management
• Perform daily duties in compliance with Food and Health safety requirements
• Connect with customers ensuring a positive and extraordinary experience
• Provide education of food safety, labor laws and benefits, including workers
compensation and disability
AT&T Mobility, Los Angeles, CA
Sales Manager 1- 2010 to 2015
• Conducted compensation, benefits (medical/dental, disability and workers
compensation), safety and sales quota monthly trainings
• Managed the sales floor to ensure efficient courteous handling of customer
requests/escalations, including sales, problem resolution and technical support.
• Consistently obtained 150% or better of sales and revenue objectives leading to top 5%
store ranking in the Nation, aiding in increased compensation
• Coached and trained over 15 Retail Sales Consultants on products and services
• Calculated and maintained accurate hourly revenue reports
• Administered daily operations of a multi-million dollar retail store including execution of
sales, service, operations and customer experience initiatives.
Enterprise Rent A car, Los Angeles, CA
Administrative Assistant- 2007 to 2010
• Provided exceptional customer service.
• Successful data capture and upload of Enterprise’s customer database.
• Performed daily office duties, but not limited to faxing/filing/shipping.
• Co-designed and implemented tracking system for customer property.
• Created custom reports for executive team. Directly worked side by side with
management team.
Education
Bachelor of Science Degree Loyola Marymount University, Los Angeles, CA