1. 7203 George Finger Rd
Arlington, TX 76002
Phone: 214-717-9435
E-mail: dmvith@gmail.com
Diana Vith
Objective A position that will utilize and expand my knowledge of administrative and/or accounting
duties.
Profile
 Highly accomplished with experience in customer service, sales support, data entry
and basic accounting.
 Seasoned professional, with an outstanding ability to support multiple simultaneous
projects.
 Results-oriented, strong analytical, reasoning, and problem solving skills
 Ability to function and contribute effectively as a team member
 Ability to work independently
 Excellent verbal and written communication skills
Work
experience
02/14 – Present Dex Media (formerly Supermedia LLC) DFW, TX -
Associate Digital Client Outreach
• Review and analysis of client’s online advertising
• Provide high level of quality service to clients
• Meet or exceed productivity and quality standards
• Effectively handle issues involving client’s Google listings
• Ensure accurate and detailed documentation to enhance the end to end
client experience
09/08 – 02/14 Dex Media (formerly SuperMedia LLC and Idearc Media) – Irving, TX
Division Assistant – Sales Support
 Review of sales paperwork for accuracy and compliance
 Assist and train Media Consultant’s on new and current processes
 Ability to process book close accounts quickly and efficiently due to time
constraints
 Data entry in VISION, Superview and VAST for MC’s
 Utilize strong written and verbal communications skills to effectively
communicate
02/06 – 9/08 Idearc Media/Verizon (formerly GTE) - DFW, TX
HR Compensation Specialist – Sales Support
 Experience with data entry for TrueComp, Remedy, VAST, Vision,
Peoplesoft, BIS and Microsoft applications.
 Review and analysis of sales compensation issues,
 Produced daily and monthly reports in excel and provided metrics analyses
on the number and type of sales compensation issues reported.
 Responsible for tracking, updating and maintaining incoming and open IR’s
(Incident Reports) to ensure all data is accurate and complete.
 Utilize strong written and verbal communications skills to effectively
communicate
1/2000 - 2/06 Verizon (formerly GTE) Coppell, TX
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2. Team Lead – Superpages.com
 Responsible for assisting in the supervision of a team of
ten plus internet consultants for Superpages.com
 Improved customer service for team based on client
feedback and call monitoring.
 Successfully handled and resolved all escalated issues.
 Monitored call quality and gave individual feedback to internet
consultants on areas of improvement
 Training on new products / promotions launched or changes in products,
procedures and policies.
 Evaluated and assessed training effectiveness through
call quality monitoring and periodic checks of orders
entered.
 Ensure the call observations scores met the defined
standards and based on evaluations, provided further
trainings, coaching to improve knowledge levels and call
quality ratings.
 Scheduled training for staff while maintaining optimum phone coverage.
 Department had achieved best overall customer service index scores;
minimal abandoned call rates (less than 5%).
 Ensured quality driven results for Verizon through significant team building,
communication and trust.
 Received Individual Excellence Award - October 2001
8/97 – 1/2000 Verizon (formerly GTE) Irving, TX
Publishing Coordinator
 Evaluated, implemented and documented procedures for the NYPS
(National Yellow Pages) function in Account Management to ensure
accurate and timely processing of NYPS revenue.
 Administer NYPS process to ensure proper reporting of
sales revenue. This process was later launched as the
model to train new employees in the NYPS revenue
reporting process. Systems used: LMS and VAST
1/97 – 4/01 Accel Electric, Inc. Irving, TX
Office Manager/Accountant (Part time)
 Ensured accurate accounting utilizing QuickBooks Pro
 Managed and processed expenses, receivables and tax forms in a timely
fashion
 Review and analyze invoices and balance sheets to detect any common
financial discrepancy; provide
financial information to field management and discuss any significant
discrepancies that affect operating results.
5/96 - 8/97 GTE Directories Corp. Irving, TX
Supervisor - Publishing
 Supervised staff of 6-8 employees
 Monitored processes including order processing, sales reporting and
compensation and quality control letters sent to external customers.
 Coordinated communications with Customer Service, Sales,
Marketing, and other internal departments.
 Involved in cross functional QIT’s (Quality Improvement
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3. Teams) designed to evaluate and improve or implement
efficient and quality processes.
01/88 - 5/96 GTE Directories Corp. Irving, TX
Sales Assistant – Account Management
 Ensured timely and accurate entry of customer contracts
as well as audited contracts to meet company policies.
 Recommended policy, procedure and system changes
 Investigated and resolved questions by sales on any related
customer or compensation issues.
Education Irving High School, Some College at UTA
Technical/
Software Skills
MS Word, MS Excel, MS PowerPoint, LMS/BARS, VISION, SalesForce, Internet,
QuickBooks Pro
Awards
received
2000 – People Award for a job well done and continuous support to the Account
Management team
2001 - Individual Excellence Award for extraordinary effort
and outstanding contributions to Verizon
2004 – Internal Departmental Award for Training of all new contractors
2006 – Internal Departmental Award for Extraordinary Customer Service
2007 – Recognition for contributions to Idearc Media- HR Compensation
Department
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