Aneesh Kumar is seeking a position in after sales service, customer relationship management, or automobile servicing, preferably in Chennai, Bangalore, Coimbatore, or South India. He has over 5 years of experience in these areas, most recently as Works Manager for Popular Vehicles and Services Ltd. in Pathanamthitta, Thiruvalla. His expertise includes problem diagnosis, repair, process improvement, team management, and meeting key performance metrics. He has a strong track record of enhancing customer satisfaction, resolving complaints, and improving operational efficiencies.

1. ANEESH KUMAR G
House No.7, First floor, Kulakkarai, Kamrajapuram, Ambattur, Behind T1 Police Station,
Chennai-600053, Tamil Nadu
aneeshkumar.pala@gmail.com
09544496201
LinkedIn Profile: Aneesh Kumar
JOB OBJECTIVE
Scaling new heights of success and leaving a mark of excellence in assignments which involve analytical capabilities and
professional growth in After Sales Service / Customer Relationship Management / Automobile Servicing / Problem
Diagnosis / Repair in Automobile sector, preferably in Chennai / Bangalore / Coimbatore/South India
AREAS OF EXPERTISE
After Sales Service
Product Feedback &
Support
Customer Relationship
Management
Automobile Servicing
Problem Diagnosis /
Repair
Process Improvement
Budgeting / Planning
Team Management
PROFILE SUMMARY
• Dynamic career of over 5 years that reflects pioneering expertise & year-on-year
success in achieving After Sales Services, Customer Relationship Management,
Automobile Servicing, Problem Diagnosis & Repair objectives in Automobile sector
• Merit of working as Assistant Works Manager and Works Manager with Popular
Vehicles and Services Ltd.
• Skilled in handling all operations related to After-Sales Service, Automobile Servicing,
Product feedback, Technical Support, Customer Satisfaction, CSI, Business
Development, Marketing Service Volume, Customer Retention, Sales of Spares,
Warranty-5S, Service Quality Standards and 5Y Analysis
• Expertise in planning & delivering all aspects of after-sales support–treat response
time, restoration time, speed of service & first time right fix issues to consistently
improve service performance / excellence
• Proficient in resolving client’s escalation / concerns by addressing their queries
(customer advocacy) for a smooth ride on customer’s diverse issues
• Proven track record of establishing processes & SOPs, streamlining workflow and
creating environment to enhance productivity
• A forward thinking person with excellent communication, analytical, relationship
management & organizational skills; well organized with a track record that
demonstrates self-motivation & creativity to achieve corporate & personal goals
CORE COMPETENCIES
• Tracking daily complaints to ensure lesser response time and faster speed of service
• Identifying the improvement areas and recommending the process modifications to enhance the operational
efficiencies
• Analysing the nature of faults & initiating follow up actions to provide quality feedback of the product
• Meeting customers on regular basis along with service engineers / channel partners to understand their concerns and
provide solutions to them
• Providing instant service to clients, entailing provision of fastest solutions to customer concerns so as to enhance their
satisfaction level
• Managing issues pertaining to customer complaints and addressing dealer grievances
ORGANISATIONAL EXPERIENCE
Since May’10 Popular Vehicles and Services Ltd., Pathanamthitta, Thiruvalla
Growth Path / Assignments Handled:
May’10-Mar’14: Assistant Works Manager
Since Apr’14: Works Manager
Role:
As Works Manager:
• Actively involved in budgeting and planning

2. • Handling the Profitability & Monthly P&L Preparation and setting the benchmark for each parameters
• Controlling the expenses through micro level analysis on each heads
• Conducting Core Committee Meeting and sending reports to GM/RM
• Monitoring the overall performance in a branch and achieving monthly targets / benchmarks
• Assuring sufficient MTD & YTD load growth, body shop load and insurance renewals
• Looking after customer retention
• Ensuring the employee retention, maintaining the discipline and providing adequate training
• Establishing strong working relationship with other Functional Managers and reviewing their performance
As Assistant Works Manager:
• Ensured the effective customer satisfaction through quality of work
• Performed complaints diagnosis using Special & Scan Tools
• Maintained CSI & telephonic CSI and scrutinized the CSI Feedback Card
• Achieved the sufficient volume by marketing activities
• Worked as Warranty Coordinator
• Monitored & checked the:
o Promised delivery, TAT and repeat & revisit analysis
o Express and 2 tech bay productivity
o Maintenance & calibration of Service Equipment
o Volume, service labor, spare and accessories movement
• Supervised all operations related to customer retention
Highlights:
• Pivotal in streamlining processes through measures such as Benchmark Reports
• Recorded zero unsolved customer related complaints, this was mainly achieved through Crack Team
• Turned around the Load growth from - 30 % TO 10 %
EDUCATION
2009 B.E. (Mechanical) from Sengunthar Engineering College, Thiruchengode, affiliated to Anna
University with 66%
2005 Diploma in Mechanical Engineering from Govt. Polytechnic College, Muttom, affiliated to
Kerala Technical Education Board with 60%
2002 VHSE from SKVHSS, Kurichithanam, affiliated to Kerala Technical Education Board with 71%
PERSONAL DETAILS
Date of Birth: 30th
April 1985
Languages Known: English, Malayalam, Tamil and Hindi