Derrick Giles is seeking a sales management position that utilizes his experience in sales, customer service, training, and management. He has over 10 years of experience in retail management, sales, and customer service roles at companies like New Balance, Bass Pro Shops, Chili's Bar and Grill, and Sonic Drive-In. Giles strives to learn, grow, and motivate teams in a competitive work environment.

1. DERRICK M. GILES
5336 Storm King, Cibolo, TX 78108 C: (210) 363-5966 Dgiles87@gmail.com
I am self-motivated and strive to learn and grow in a challenging work environment. I thrive in
environments that offer a positive sales based competitive edge. My expertise in determining the
needs of customers and explaining relevant features and benefits have helped boost company
profitability as well as overall customer satisfaction. I am currently seeking a position that will
benefit from my sales management experience, positive interaction and motivation skills to improve
sales results and overall company profitability.
Salesmanship
Management
Training
Exceptional time management skills
Strong interpersonal skills
Strong conflict resolution skills
Detail and Goal oriented
Technology
Mac software
Windows software
Microsoft: Word, Excel, Publisher, Power
Point
Social media channels: Facebook; Twitter;
LinkedIN
Team Leader & Southeast District Trainer, 05/2013 to Current
New Balance Factory Inc. – San Marcos, TX
Training Instructor for New Balance product and guest service
New store openings: Merchandising, Organizing, Stocking
Staff motivator: communicating sales goals, and daily tasks
Community service liaison: organizing, recording and executing volunteering events
Office operations manager
Effectively resolved customer conflicts
Daily shipping and receiving orders
Handled customer inquiries and concerns
Department Lead, 09/2011 to 05/2013
Bass Pro Shops – San Antonio, TX
Merchandising
Provide excellent customer service
Staff scheduling
Time management skills used to meet and exceed management goals and objectives
PROFESSIONAL SUMMARY
SKILLS
WORK HISTORY

2. Responsible for ordering and maintaining inventory levels
Daily cash flow, paperwork and deposits.
Team Trainer/Server/Bartender, 09/2005 to 09/2011
Chili's Bar and Grill and Landry's Inc. – San Antonio, TX / Galveston, TX
Created team service program
Employee of the month in April 2010 at Chili's
Team trainer
Conflict resolution
Sales
Developed a network of peers and worked closely to improve the efficiency and effectiveness of
the company
Handled incoming calls
Assistant Manager / Shift Leader / Cook, 06/2003 to 06/2005
Sonic Drive-In – Santa Fe, TX
Assisted Manager with labor control, Shift Management and Customer Satisfaction.
Daily reports: cash deposits, credit reports
Strictly adhered to food safety standards
Prepped and cooked food
Promoted 3 times in 2 years
Training
Associates degree: Design and Merchandising, February 2014
International Academy of Design and Technology - San Antonio, TX
GPA: President's List
Received a letter grade of "A" in Retail Merchandising/Management and Design
Internship - New Balance, San Marcos
Coursework in Business and Communications
High School Diploma: December 2005
Santa Fe High School - Santa Fe, TX
Health and Fitness
I am currently studying weight lifting and aspire to create a side business as a personal trainer
Community Service
I am active with multiple nonprofit charity organizations. Helping my community has been a
passion of mine for several years. Community service has taught me many skills and increased my
confidence. You never know when someone might need more help than yourself.
EDUCATION
HOBBIES