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Business accomplishments w j ryans 092316
- 1. Julie L. Ryan 770-345-8885 j2a2ryan@aol.com SUMMARY: Business Management, Medical, Administrative Coordinator, Grocery Store Department Management and Training Consultant. Equipped with extensive experience in retail management, marketing and sales. Adept at problem solving, customer service and hiring and training hardworking, quality staff. Excellent leadership skills and multi-tasking strengths. HIGHLIGHTS: MS Office Proficient • Special Events Planning Outstanding Communication Skills • Strong Interpersonal Skills Leadership • Operations Experience Self-Owned Business Entrepreneur • Long Time Community Volunteer ACCOMPLISHMENTS: Employee Management and Supervision • Responsible for Management Operations, Training of staff, including Regional and District managers,bookkeeping/accounting for a rapidly expanding company. • Extensive use of Microsoft Office, MS Windows, Apple and Mac,and Kronos Time Attendance Systems to manage records for over 30,000 employees and stakeholders. • Exceptional Customer Service Skills. Outstanding rapport with customers. Proficiency in Written and Oral communication skills. • Consistently maintained Upward Sales Trends, Profit margins and Increased client base. • Handled incoming/outgoing calls/ media-network communication throughout system. • Independent Business Owner of Organic, Gourmet Sandwich and Healthy Sides. Medical • Appointments, Scheduling, Coding, Medical Transcription, Personal interactions/communicationswithpatients,theirfamiliesandphysiciansand/or nurses. • Secretary to 10 or more Registered Nurses and several Medical Supervisors in an Organ/Tissue procurement organization. • Medical Terminology and interfacing with Medical Professionals. • Handled incoming/outgoing calls/ media-network communication. Administration
- 2. • Liaised with HR department to establish employee benefits, training, payroll and hiring procedures. • Answered multiple phone lines, transferred calls to corresponding departments, filedpatientrecordsandbilledaccordingly. • Streamlining inventories and cut costs for departmental bottom line. • Planned and made all arrangements and details for travel, accommodations and .sreganaMlareneGdnasevitucexErofsgniteem Customer Service • Effectively identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency. • Awarded numerous Customer Services awards. • Currency balancing and credit assistance. • Upselling and increasing revenues. • Proficiency in Written and Oral communication skills. EXPERIENCE: J Ryan’s Roadshow Bistro: 2014-Present Self-Owned Catering Business. Gourmet, Organic Sandwiches, Healthy Side Items. Customer Service Specialist Target, Canton, GA October 2015 – January 2016 Cashier, Customer Service and Assistance Teaching Marietta City, Cobb and Cherokee County Schools February 2002-February 2013 Certified Substitute Teacher, Supply Teacher and Long-Term assignment Educator Administration, Human Resources Genuine Parts Company HQ, Atlanta, Georgia November 1998-December 2001 Human Resources Administrator/Administrative Assistant Management and Supervision Publix Supermarkets: Atlanta, Georgia September 1992-August 1996; July-December 2014 Assistant Seafood Manager EDUCATION: Shorter University Rome and Atlanta, Georgia. GPA: 3.04 Graduated2002:BachelorofScience,BusinessAdministration.
- 3. Volunteer: Habitat for Humanity Home Build, Hosea’s Feed the Hungry, Clark Howard’s Christmas Kids, March ofDimes, Reading Coach-DekalbCounty, Clifton Rd. Men’s Homeless Shelter.