Tammy Johnson has over 15 years of experience in customer service roles. She is currently pursuing a degree in Business Administration from the University of Phoenix. Her most recent role was as a Customer Account Executive at Comcast, where she drove sales through growth of subscribers and maximizing value-added services. Prior to that, she worked as an Operations Clerk at Chase Bank and a Cashier at The Home Depot. She is skilled in building customer relationships, assessing needs, and ensuring customer satisfaction.

1. TAMMY JOHNSON
91 West 150th Street, Harvey, Illinois 60426 • (708) 890-5639 • JohnsonTammy4@yahoo.com
PROFILE
Motivated and outgoing customer service and business professional with a strong record for customer
satisfaction. Skilled in building long-term relationships, assessing customer needs and managing
competing priorities. Committed to the highest levels of customer service and operational
efficiency. Expertise includes:
Customer Service & Satisfaction Strategizing/Assessing Customer Needs
Meeting Deadlines & Quality Goals Handling Complaints & Escalated Concerns
Special Projects & Assignments Increasing Account Value & Service Levels
Account Problem Solving/Troubleshooting Building Customer Relationships
EXPERIENCE
COMCAST, Woodridge, Illinois 2/2008 to 3/2016
Customer Account Executive
Drove sales of Comcast telecommunication services throughout the Chicagoland area via growth
of subscribers and maximizing sales with value-added services. Utilized computer system within
a call center environment to present Comcast’s line of local and long-distance telephone, cable and
high-speed Internet services to new and existing residential subscribers.
• Enhanced account value by upselling subscribers: described current promotions, prepared
applications and scheduled installations.
• Worked closely with clients during account changes, e.g., disconnects, service plan changes and
installations, to ensure customer satisfaction, retention and referrals.
• Provided education to customers on benefits and advantages of products; processed orders,
accepted payments and managed collection calls.
• Addressed service complaints and resolved problems to ensure overall customer satisfaction;
investigated, analyzed and rectified billing discrepancies.
• Investigated and resolved billing discrepancies and misapplied payments, applying fee
reversals and adjustments to customer accounts as needed; managed escalated service issues.
• Compiled and analyzed monthly productivity reports; trained new hires and applied peer
coaching to motivate teammates toward performance goals and high service standards.
• Attended sales meetings to boost product and service plan knowledge; developed and
recommended improvements to sales presentations and account problem solving.
CHASE BANK, N.A., Chicago, Illinois 1/1999 to 7/2007
Operations Clerk
Performed check processing for all types of customer accounts as member of the bank’s lockbox team.
• Selected for all lockbox responsibilities and handled mail distribution throughout the bank.
• Recognized by management for exceptional speed and accuracy of mail distribution.
• Recipient of monthly recognition for zero check processing errors.
THE HOME DEPOT, Homewood, Illinois 12/2000 to 12/2005
Cashier
Diverse responsibilities within this large, multi-department organization. Take pride in
providing excellent customer service.
• Responsible for beginning shift banks as high as $1,000 and organizing end-of-shift monies
and receipts for management.
• Performed a large volume of sales transactions; utilized electronic scanner to register prices.
EDUCATION
UNIVERSITY OF PHOENIX, Mokena, Illinois Business Administration, 5/2010-Present
ROBERT MORRIS COLLEGE, Orland Park, Illinois Paralegal Studies, 9/2006-5/2008
ENGLEWOOD HIGH SCHOOL, Chicago, Illinois High School Diploma
– Proficiency in Microsoft Office (Word, Excel & PowerPoint) and WordPerfect –