Tammy Johnson has over 15 years of experience in customer service roles. She is currently pursuing a degree in Business Administration from the University of Phoenix. Her most recent role was as a Customer Account Executive at Comcast, where she drove sales through growth of subscribers and maximizing value-added services. Prior to that, she worked as an Operations Clerk at Chase Bank and a Cashier at The Home Depot. She is skilled in building customer relationships, assessing needs, and ensuring customer satisfaction.
Loyal, vibrant, and resourceful professional who values an active lifestyle. Highly organized and motivated self-starter. Proficient at multitasking individually and as part of a team. Confident public speaker who is passionate about providing excellent customer service and creating a productive and efficient work place.
Loyal, vibrant, and resourceful professional who values an active lifestyle. Highly organized and motivated self-starter. Proficient at multitasking individually and as part of a team. Confident public speaker who is passionate about providing excellent customer service and creating a productive and efficient work place.
Tanning used to be perceived as healthy, fashionable and luxurious. However, there is no such thing as a safe tan. In fact, when your skin changes color your cells are actually becoming damaged. Melanoma, the most deadly form of skin cancer, is a disease that affects a younger population and is the second most common form of cancer among teens and young adults ages 15-29. While more are beginning to understand the dangers of tanning, melanoma figures continue to climb.
Learn more about tanning, melanoma and ways to talk to teens about tanning and sun safety
Este boletín presenta el análisis de un sector del comercio en cada entrega. Algunos de los aspectos que se destacan sobre el sector son: definición de la actividad comercial, caracterización, comportamiento, tendencias nacionales e internacionales, entre otros.
Understanding Smart Cities as Social MachinesDirk Ahlers
Presentation at the 4th International Workshop on the Theory and Practice of Social Machines SOCM2016 at WWW2016.
Paper is here:
http://www2016.net/proceedings/companion/p759.pdf
More details: http://www.informatik.uni-oldenburg.de/~there/
1. TAMMY JOHNSON
91 West 150th Street, Harvey, Illinois 60426 • (708) 890-5639 • JohnsonTammy4@yahoo.com
PROFILE
Motivated and outgoing customer service and business professional with a strong record for customer
satisfaction. Skilled in building long-term relationships, assessing customer needs and managing
competing priorities. Committed to the highest levels of customer service and operational
efficiency. Expertise includes:
Customer Service & Satisfaction Strategizing/Assessing Customer Needs
Meeting Deadlines & Quality Goals Handling Complaints & Escalated Concerns
Special Projects & Assignments Increasing Account Value & Service Levels
Account Problem Solving/Troubleshooting Building Customer Relationships
EXPERIENCE
COMCAST, Woodridge, Illinois 2/2008 to 3/2016
Customer Account Executive
Drove sales of Comcast telecommunication services throughout the Chicagoland area via growth
of subscribers and maximizing sales with value-added services. Utilized computer system within
a call center environment to present Comcast’s line of local and long-distance telephone, cable and
high-speed Internet services to new and existing residential subscribers.
• Enhanced account value by upselling subscribers: described current promotions, prepared
applications and scheduled installations.
• Worked closely with clients during account changes, e.g., disconnects, service plan changes and
installations, to ensure customer satisfaction, retention and referrals.
• Provided education to customers on benefits and advantages of products; processed orders,
accepted payments and managed collection calls.
• Addressed service complaints and resolved problems to ensure overall customer satisfaction;
investigated, analyzed and rectified billing discrepancies.
• Investigated and resolved billing discrepancies and misapplied payments, applying fee
reversals and adjustments to customer accounts as needed; managed escalated service issues.
• Compiled and analyzed monthly productivity reports; trained new hires and applied peer
coaching to motivate teammates toward performance goals and high service standards.
• Attended sales meetings to boost product and service plan knowledge; developed and
recommended improvements to sales presentations and account problem solving.
CHASE BANK, N.A., Chicago, Illinois 1/1999 to 7/2007
Operations Clerk
Performed check processing for all types of customer accounts as member of the bank’s lockbox team.
• Selected for all lockbox responsibilities and handled mail distribution throughout the bank.
• Recognized by management for exceptional speed and accuracy of mail distribution.
• Recipient of monthly recognition for zero check processing errors.
THE HOME DEPOT, Homewood, Illinois 12/2000 to 12/2005
Cashier
Diverse responsibilities within this large, multi-department organization. Take pride in
providing excellent customer service.
• Responsible for beginning shift banks as high as $1,000 and organizing end-of-shift monies
and receipts for management.
• Performed a large volume of sales transactions; utilized electronic scanner to register prices.
EDUCATION
UNIVERSITY OF PHOENIX, Mokena, Illinois Business Administration, 5/2010-Present
ROBERT MORRIS COLLEGE, Orland Park, Illinois Paralegal Studies, 9/2006-5/2008
ENGLEWOOD HIGH SCHOOL, Chicago, Illinois High School Diploma
– Proficiency in Microsoft Office (Word, Excel & PowerPoint) and WordPerfect –