1. Cynthial Williams
3981 Starview Dr. #2 │ San Jose, CA 95124 │ (408) 438-3445 │ cynthial.williams@gmail.com
SALES EXECUTIVE │ CLIENT SERVICE SPECIALIS T
Highly energetic and revenue-driven professional offering 15 years of success across sales,
quality assurance, client relations, team leadership, store management, program management,
staff training, and customer care. Command track record of exceeding sales goals and driving
revenue. Creative visionary capable of selling multi-level products, programs, and services.
Consistently meet or exceed performance metrics and sales goals. Able to quickly learn new
products, embrace change, and ensure achievement of business objectives. Proficient in
Microsoft Word, Excel, and PowerPoint.
PROFESSIONAL EXPERIENCE:
Volunteer Service, San Jose, CA: 2002- present
 Grief ministry, Eucharistic ministry, Lector
Comcast, Morgan Hill, CA — 2008 – 2012
Customer Account Executive – Inbound Sales
 Recommended and helped customers select products and services based on individual
needs, including upgrading existing customers.
 Maintained sales goals, ensured high-level customer satisfaction, and exercised judgment
through experience to issue credits and make exceptions to customer policies.
 Provided education and instructions on best-use of all products and services.
 Performed trouble-shooting, confirmed that all appropriate changes and steps were made
to resolve customer’s problems.
 Facilitated training and mentoring to colleagues.
AmericaSpeaks, Washington, DC - 2007
Consultant, CaliforniaSpeaks
 Served as Program Assistant / Area Facilitator for Fresno, California.
 Coordinated community outreach, maintained Microsoft Excel database to track outreach
efforts.
 Secured involvement from numerous agencies by making initial phone contact to
promote program.
 Trained volunteers on program details.
 Presented program briefings to community leaders, supervised table facilitators, mediated
conflicts that arose, identified, diffused/resolved security-related incidents.

2. Circuit City, San Jose, CA — 2003 - 2007
Manager / Customer Service Lead
 Successfully managed a >$15M annual revenue retail operation.
 Supervised over 50 Customer Service Associates, including conducting training and
performance evaluations and maintaining confidential employee files,
 Oversaw sales, returns, exchanges, daily cash and report controls, ordered all store
supplies, ensured delivery of products and inventory control, , and performed
merchandising duties.
 Led computer-related troubleshooting efforts on multiple hardware and software
platforms.
Toys R Us, Emeryville, CA — 1998 - 2003
Front-End Manager / Guest Services
 Provided prompt, courteous sales and customer service for a >$5M annual revenue retail
operation.
 Managed all floor personnel, performed payroll administration of up to 150 employees,
scheduled multi-shift operations, conducted employee reviews, led training and
mentoring activities, and managed inventory control system.
EDUCATION & TRAINING:
Bachelor of Science: Economics and Business Administration, St. Mary's College, Moraga,
CA
Toys R Us University, Stockton, CA Completed professional development courses in
management, hiring, and leadership.
Appraisal Institute, San Francisco, CA Completed Real Estate Appraisal courses, 97 classroom
hours and 7.5 examination hours.
Comcast Cable, Customer Service Executive professional development training and workshops.
California Basic Educational Skills Test (CBEST), substitute teaching credential