Caroline Rumph provides a resume summarizing her professional experience in customer service and sales roles over 10+ years. She includes contact information and highlights skills in customer service, relationship building, problem resolution, data entry, order processing, and training. Rumph's experience includes over 24 years in customer support roles at Noble Gift Packaging and Ohaus Corporation, where she handled phone, email, and web-based customer inquiries and provided technical support. She lists references and basic computer skills.

1. Caroline Rumph
1 Homestead Ave.
East Hanover, NJ 07936
Home: 973-428-8923
Cell: 973-908-4422
Personal Summary
Professional Customer Service/Sales Representative offering
 10+ years in busy call center environment providing customer support in manufacturing and sales
environment
 Commitment to customer service and customer satisfaction, building relationships and loyalty
 Relationship skills – listen attentively, problem resolution to create a win-win solution for everyone
 Purchasing Assistant – assisting Purchasing Manager in duties requested
Experience
Noble Gift Packaging-Cedar Grove, NJ
Customer Service/Assistant Buyer June 2013-July 2016
 1 year as Entry Level Assistant Buyer
 24 years plus, Customer support via phone, email, webchat-
 24 years plus, interacting with customers doing telephone based Technical Support
 Able to multi task
 Arrange samples for customers
 Beginner level experience using MS Excel
 Beginner level experience using MS Power Point
 Conflict Resolution for service or product issues
 Create Customer Credits
 Create New Customer Accounts
 Create Purchase Orders for Factory Orders
 Create Written Quotes for Customers
 Created New Customer Accounts
 Created Repore with Customers
 Customer Complaint Resolution
 Customer Satisfaction
 Data entry and reporting using MS Access and MRP systems
 Detail Oriented
 Direct contact with customers on Custom projects
 Direct contact with factory for Customprojects
 Entry Level Assistant Buyer
 Excellent communication skills, including listening and phone skills
 Excellent verbal & written communication skills
 High Volume Call Center
 Intermediated Word Experience including Mail Merge, etc and etc
 Order Entry in an AS400 systemOIP and MRP systems
 Quick learner
 Take ownership of any given situation till completed
 Team Player or work individually as needed
 Training of new Employees, as needed
 UPS claims (as needed)
 Work with shippers,forwarders.

2. Ohaus Corporation-Parsippany, NJ October 1978 to 2012
Service Technician/Technical Support
 Conflict Resolution
 1 year of Internet Technical Support
 24 years interacting with customers during telephone based Technical Support
 24 years performing in house Analog/Digital Repair and Calibration
 24 Years performing in house Mechanical Repair
 Beginner level experience using MS Excel
 Beginner level experience using MS Power Point
 Created New Customer Accounts
 Customer Satisfaction
 Data entry and reporting using MS Access
 High Volume call center ie: phone, email, web chat.
 Intermediated Word Experience including Mail Merge, etc and etc
 Order Entry in an AS400 system
 Quick Learner
 Respond to Customer call by phone,email or fax.
 Team Player or work individually
 Training of new Employees
Training
 Beginner and Intermediate Word (Word I & II)
 Beginner Excel (Excel I & II)
 Beginner Power Point (Power Point I)
 Customer Service Quality
 Business Communication
References:
Abraham Porges,
Phone: 718-757-9914
RachelSchmidt,
Phone: 201-406-0517
Tricia Alberto
Phone: 973-342-3012
Jennifer Rodiguez
Phone: 973-917-9664